- WA, Albany
Absolutely terrible experience. I will never use or recommend Allied to anyone else
3 bedroom house.
Long distance move Albany - Karratha
Not only the movers delay our container but also all crew were extremely arrogant and incompetent to understand our request.
Don’t even bother to speak to [Name Removed] at Albany office, he is a compulsive liar and absolutely hopeless in everything.
We’ve had life threatening situations with one of our infants because of the removalist.
We will never use Allied again.
- WA, Albany
Don't bother, massive disappointment both times we have used this company.
1st move was an entire 3 bed house, from down south to Jurien Bay. Our spa was damaged so badly, it never worked again properly. The insurance process was agonising and our compensation amount was minimal. Their Albany based employee [Name Removed] failed to mention our container was not due to arrive for three days. We spent the night on the floor and no one ever apologised or commented on the lack of communication. Cost over $9,000.
Second move, the quote took ages to come through as people went on leave and it went through to the keeper. T...he guys turned up on the day of the move with no packing material despite the fact that I clearly indicated Packed by owner NO. I did underestimate the amount of boxes needed, however through miscommunication Allieds thought they had no packing to do at all. Despite completing the inventory, they also forgot TV boxes and had the bedding marked incorrectly too. Don't know how they got all of it wrong when they picked up the same home contents on the previous move where we were left sleeping on the floor. We were charged an additional $1430 due to this miscommunication regarding packing. The driver seemed angry he had to do the extra work. When our container arrives, none of the boxes they packed were labelled, no name, no destination, nothing on most of them. Our delivery got split, waited until 8pm first delivery. Second group of guys were lovely, but once we went through everything the box they packed for all our bathroom laundry belongings was missing. We rang to advise we are missing an entire room of things, comment was well the guys are trained the do a sweep of the house before they leave. They acted like they could not have cared less. Promised a call the next day, no one ever rang back. Comment was made but you signed everything was there. Yes, because nothing was labelled.
Worst experience we have ever had as customers.
We moved from Queensland to WA.
Initially great service, easily contactable, efficient, lovely staff to pack & move.
When it came to the delivery, things couldn’t be more opposite.
The agreed day of delivery was wrong, they turned up when we were away on holiday (after waiting 8 weeks for delivery because of Covid)
After contacting them 26 times over 3 days, we did not have one answered phone call, when we called the number on the website it would hang up.(apparently something they are working on because it is new ???) we were able to conta...
- WA, Bunbury
Excellent customer service
Household furniture removal from Dunsborough to Perth. Allied were helpful and efficient throughout the booking process and provided a competitive quote. Removalists were on time for both pick up and delivery of furniture items. Excellent care and attention taken when packing and unpacking. Would highly recommend.
- WA, Albany
Brilliant. Very helpful and friendly service.
Moved from 4 bedroom farm into two bedroom town house 25km away. Lots of stuff all picked up and delivered on same day.
Great effort. Thanks guys for making it so painless.
A less than ideal experience.
4 bedroom house and a car from Perth to Wollongong. Not enough boxes sent with the packers the day before so packing was completed on the day of the move. Absolute chaos with both packers and movers in the house. Although I was told a second container would be needed, only one turned up, the rest had to be crammed into two hastily sent vans, to be packed into a container at their depot. There was a bungle with the booking of the car move, so the dates I was given for departure and arrival were changed last minute which left me hundreds of dolla...rs out of pocket when I had to change and extend rental car arrangements. The arrival in Wollongong of the first container was two and a half hours later than the stated time with no contact to let us know it was running late. After it was unloaded and we started to unpack, we discovered some of the fairly essential things that wouldn’t arrive until the balance of load came in a couple of weeks....the slats from my sons bed, our bedding and most of the contents of my kitchen cupboards among them. No date was given for its arrival, just a sudden phone call nearly two weeks later to say it would be there next morning and it wasn’t the whole balance of load, there’s still 2 cubic metres somewhere in transit. There were however some things that weren’t mine I had to send back with the truck that some poor soul is probably wondering what became of them. I’ve received a verbal apology from Allied and I am waiting to see if there will be any reimbursement of the extra cost from the car transport bungle. This is just a brief summary, there was more, on the whole it was a distressing experience and not what I would have expected from a company I had good dealings with in the past.
Disgrace. Held our goods to ransom to pay a bill they cannot show / justify. Paid and still won't deliver or answer why!
Moved good from LA to Perth. Local agents are ignoring our requests. Our shipment is 3 months late and they want to charge me for storage for their own delays caused. they use threatening agents offshore and hold goods even when they can't substantiate fake costs. Avoid at all costs. Our quote also started $2k less than final invoice and hats when we brought less stuff. Absolute disgrace.
- WA, Albany
Relocation from Cranbrook to Mundijong
My wife and I engaged Allied Pickfords to relocate our furniture and personal effects from Cranbrook to Mundijong - the latter being our family home. Russell Cox, the manager and his assistant, Bridgette, were very professional and courteous as was the team of removalists (Malcolm and his family) allocated to the task.
Our belongings were uplifted on time and delivered without incident or any damage to either the contents or our home.
My only suggestion would be for the contractors to use floor mats and / or step coverings to avoid any damage a...
We moved a 4x2 from Perth WA to a highrise apartment on the Gold Coast. From the initial enquiry to the delivery the whole experience was amazing. Special thanks to our Moving Services Consultant who was all over every detail, was prompt in responding to our enquiries and a complete pleasure to deal with
- WA, Bunbury
We had a large 4 bedroom house set over 3 levels- we moved to a 6 bedroom house set over 2 levels. It was a substantial move and the service we received from this team was exemplary! They were on time- so polite- moved quickly and efficiently and took great care of our belongings. Nothing was too much trouble for these hardworking gentlemen and they helped make our move a pleasant experience- thank you!
Seamless from start to finish
Couldn’t fault the professionalism and performance of everyone involved, very friendly and knowledgeable ! They moved
Everything out of one townhouse, took it interstate and delivered it on time. I highly recommend them !
- WA, Kalgoorlie
4 bedroom house
There were 2 and a bit loads - no communication regarding what to put in the part load Essential items were put in it that were required immediately for use.
Things were totally unprofessional, staff were rude and unhelpful
Coke cans, water bottles and cigarette butts left in drive way which I had to clean up. Other items that were due for packing found on the driveway and couldn’t careless attitude was given. Items in the kitchen left behind.
Many boxes were not named leading to mystery boxes on arrival.
Expensive, but not careful – damaged and lost items
Private move from Perth to Melbourne, then to Sydney, with 3 months storage at Allied Pickfords in Dandenong. I only had 9 cubic meters worth of goods; most items were packed in cardboard or plastic boxes. I packed everything myself and padded fragile items with bubble wrap, clothes, or blankets. This worked well for all items that were stored in sturdy cardboard boxes. Some items arrived damaged, others didn’t arrive at all.
The good: The crew picking up and delivering my belongings was friendly, quick, and careful with the loading and unloa...ding of boxes. Plastic covers for a carpet and mattress were provided by AP. [name removed] provided exceptional customer service. She is an asset to the company. The bad: The inventory list the subcontractors provided while delivering the goods in Sydney was incomplete. I created my own inventory while packing up in Perth. This list allowed me to check if everything that left Perth arrived at its final destination. A carpet and a large plastic box were not on the list provided by AP. Luckily the subcontractors spotted the carpet during handover and added it to the inventory. The box is still missing and Allied Pickfords have not followed up. AP uses contractors and subcontractors to handle moves. After getting quotes from several companies, I picked AP because they assured me that they do not use subcontractors. I paid a lot of money expecting my belongings would be handled with care, by professionals who received respective training. Alas, I could have saved myself at least $1000 and picked any other company. The subcontractors delivering my belongings in Sydney apologised for the damaged items, said they had been picked up in that state, and that AP does not allow sufficient time for items to be handled with care. As a result, the boxes are often thrown from one truck to another. This is indeed what many of the boxes looked like.
Very happy with Allied
We moved from Sydney to Perth our furniture and a car was moved with allied. I was a bit worried after having really bad removalist in the past as well as moving through the covid pandemic but they were fantastic. From start to finish allied were a great company to deal with.They arrived on time and delivered our belongings on time, the communication from there office in QLD was great Haylee was so friendly and helpful. Best of all there was no damage to our belongings. My car was moved with Ceva it only took 2 weeks to arrive which was earlier than the 3 weeks i was quoted. They were also very helpful when i phoned to update details and my car arrived in great condition. We will definitely be using allied pickfords again for future moves.
Great move, no fuss!
Large house move and car from Perth to Southern NSW through Covid pandemic. No stress organisation, management, uplift and delivery. Shareen was extremely professional, not only accommodating to our preferred dates but her and the rest of the team were also able to give accuracy on dates and times which was important for our own logistics the other end and peace of mind. Very competitive on costs. We would use them again in a heartbeat.
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