Worst experience we have ever had as customers.
We moved from Queensland to WA.
Initially great service, easily contactable, efficient, lovely staff to pack & move.
When it came to the delivery, things couldn’t be more opposite.
The agreed day of delivery was wrong, they turned up when we were away on holiday (after waiting 8 weeks for delivery because of Covid)
After contacting them 26 times over 3 days, we did not have one answered phone call, when we called the number on the website it would hang up.(apparently something they are working on because it is new ???) we were able to conta...
A less than ideal experience.
4 bedroom house and a car from Perth to Wollongong. Not enough boxes sent with the packers the day before so packing was completed on the day of the move. Absolute chaos with both packers and movers in the house. Although I was told a second container would be needed, only one turned up, the rest had to be crammed into two hastily sent vans, to be packed into a container at their depot. There was a bungle with the booking of the car move, so the dates I was given for departure and arrival were changed last minute which left me hundreds of dolla...rs out of pocket when I had to change and extend rental car arrangements. The arrival in Wollongong of the first container was two and a half hours later than the stated time with no contact to let us know it was running late. After it was unloaded and we started to unpack, we discovered some of the fairly essential things that wouldn’t arrive until the balance of load came in a couple of weeks....the slats from my sons bed, our bedding and most of the contents of my kitchen cupboards among them. No date was given for its arrival, just a sudden phone call nearly two weeks later to say it would be there next morning and it wasn’t the whole balance of load, there’s still 2 cubic metres somewhere in transit. There were however some things that weren’t mine I had to send back with the truck that some poor soul is probably wondering what became of them. I’ve received a verbal apology from Allied and I am waiting to see if there will be any reimbursement of the extra cost from the car transport bungle. This is just a brief summary, there was more, on the whole it was a distressing experience and not what I would have expected from a company I had good dealings with in the past.
Disgrace. Held our goods to ransom to pay a bill they cannot show / justify. Paid and still won't deliver or answer why!
Moved good from LA to Perth. Local agents are ignoring our requests. Our shipment is 3 months late and they want to charge me for storage for their own delays caused. they use threatening agents offshore and hold goods even when they can't substantiate fake costs. Avoid at all costs. Our quote also started $2k less than final invoice and hats when we brought less stuff. Absolute disgrace.
We moved a 4x2 from Perth WA to a highrise apartment on the Gold Coast. From the initial enquiry to the delivery the whole experience was amazing. Special thanks to our Moving Services Consultant who was all over every detail, was prompt in responding to our enquiries and a complete pleasure to deal with
Seamless from start to finish
Couldn’t fault the professionalism and performance of everyone involved, very friendly and knowledgeable ! They moved
Everything out of one townhouse, took it interstate and delivered it on time. I highly recommend them !
Expensive, but not careful – damaged and lost items
Private move from Perth to Melbourne, then to Sydney, with 3 months storage at Allied Pickfords in Dandenong. I only had 9 cubic meters worth of goods; most items were packed in cardboard or plastic boxes. I packed everything myself and padded fragile items with bubble wrap, clothes, or blankets. This worked well for all items that were stored in sturdy cardboard boxes. Some items arrived damaged, others didn’t arrive at all.
The good: The crew picking up and delivering my belongings was friendly, quick, and careful with the loading and unloa...ding of boxes. Plastic covers for a carpet and mattress were provided by AP. [name removed] provided exceptional customer service. She is an asset to the company. The bad: The inventory list the subcontractors provided while delivering the goods in Sydney was incomplete. I created my own inventory while packing up in Perth. This list allowed me to check if everything that left Perth arrived at its final destination. A carpet and a large plastic box were not on the list provided by AP. Luckily the subcontractors spotted the carpet during handover and added it to the inventory. The box is still missing and Allied Pickfords have not followed up. AP uses contractors and subcontractors to handle moves. After getting quotes from several companies, I picked AP because they assured me that they do not use subcontractors. I paid a lot of money expecting my belongings would be handled with care, by professionals who received respective training. Alas, I could have saved myself at least $1000 and picked any other company. The subcontractors delivering my belongings in Sydney apologised for the damaged items, said they had been picked up in that state, and that AP does not allow sufficient time for items to be handled with care. As a result, the boxes are often thrown from one truck to another. This is indeed what many of the boxes looked like.
Very happy with Allied
We moved from Sydney to Perth our furniture and a car was moved with allied. I was a bit worried after having really bad removalist in the past as well as moving through the covid pandemic but they were fantastic. From start to finish allied were a great company to deal with.They arrived on time and delivered our belongings on time, the communication from there office in QLD was great Haylee was so friendly and helpful. Best of all there was no damage to our belongings. My car was moved with Ceva it only took 2 weeks to arrive which was earlier than the 3 weeks i was quoted. They were also very helpful when i phoned to update details and my car arrived in great condition. We will definitely be using allied pickfords again for future moves.
Great move, no fuss!
Large house move and car from Perth to Southern NSW through Covid pandemic. No stress organisation, management, uplift and delivery. Shareen was extremely professional, not only accommodating to our preferred dates but her and the rest of the team were also able to give accuracy on dates and times which was important for our own logistics the other end and peace of mind. Very competitive on costs. We would use them again in a heartbeat.
Happy from beginning to end
From our first conversation with Tyler we were more than happy with the service we received. On the day of our move Tyler, Jesse, Paul and Nic did everything they could to make the move as smooth as possible. Even down to helping with suggestions as to where to place larger items of furniture to maximise light etc. Guys you were amazing and we cannot thank you enough.
Brian and Christine McGavigan
Professional job well done
I recently moved from Perth, WA to Batehaven, NSW. The move was big as we had lots of furniture and personal stuff in our 3-bedroom house in Perth. But Allied Pickford handled the move, including our car (a Mazda CX-5) very professionally and efficiently. The staff at their Perth office, in particular Shareen Byrne and Gina Berry were very helpful, professional and responsive to all our needs, changes and requests. On moving day, their staff (5 of them) were on time and they did a fantastic job packing our stuff and loading it up onto the conta...iner all in just 2 hours! Despite the devasting bushfires in NSW at that time, Allied Pickfords did their best to stay on schedule. In this regard, the staff at their Canberra office, in particular Kymberlee Smith, made every effort to monitor the situation and deliver my stuff as soon as the Kings Highway (from Canberra to Batehaven) was reopened. It was especially commendable that they did so on a Saturday. And a week later, another of their staff, Jarvis Duncan, promptly organised the collection of the empty boxes at my request. And shortly after, my car also arrived safely and in good condition. All in all, I am very happy, satisfied and even impressed with the service quality, performance and professionalism of Allied Pickfords. Everything was on time and nothing was damaged. I will not hesitate to use them again for future moves.
We recently used Allied Pickfords for our short move from North Fremantle to South Fremantle. The guy's arrived on time and were very careful with our belongings, all soft furnishings were wrapped in plastic to avoid getting dirty and other items were wrapped in blankets to protect them. We've moved several times and this was the best service yet. Would highly recommend them and will definitely use them again. Well done Roy and Andy who moved us. Thanks S & M B
I moved a portion of my house from WA to NSW, boxing up my personal belongings myself.
Allied Pickfords guys came on the day and at the time agreed and loaded my stuff into a shared container. They were fast, methodical and careful.
In NSW the devastating fires were very close to us the day my gear was due to be delivered and there was no problem (or added cost) postponing delivery for a week.
I would absolutely use them again
I've moved from Perth to Melbourne recently, and Allied Pickfords was extremely helpful. The salesperson kindly offered a very affordable solution, and the moving staff were right on time and really professional in moving all my stuff with extreme care. I see some negative comments about how their packing service was of poor quality, but I don't think any company could handle the packing to the customer's full satisfaction anyway. So I packed all up myself. What I particularly liked about Allied Pickfords was that they brought my expensive workstation in one piece.
I'd recommend Allied Pickfords highly and I will call them up again next time I have to move elsewhere.
Allied Pickfords moved my household / shared 20ft container from Australia to Europe finally arriving in December 2018 . My stuff was stored in Perth WA , roughly 4 months . In the beginning of the process everything was fine but finally they almost doubled the price of the move, simply ignoring our existing contract .They simply offered me another contract . By that time I have been already back to Europe .Under this circumstances its very hard to find another company , I was just able to bring the new price a little bit down but the new price...tag was still $2000 higher than the originally agreed one . On top of that they refused to send my dive tanks , not able to make a difference between a valve and a plastic dust cap . Without words . This problem was solved later but meant a lot of extra stress , very professional . Cant recommend this people .
Fantastic customer service
I have moved interstate and Allied Pickford and their wonderful staff made it possible with ease, with sincere sincere thanks!
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