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Ally Fashion Online store

Ally Fashion Online store

1.4 from 93 reviews

Reviews

Review distribution

5 star
6
4 star
1
3 star
2
2 star
7
1 star
77

Kristy W.

Kristy W.South East Queensland, QLD

Horrible customer service

published

Ordered online took over a week to be sent. When I messaged to check on my order it took two days for a reply. Finally received package and it wasnt my order. Was them told I could only have my money back or resent my order (if they had the items still in stock) once they have received the items they wrongly sent me back so have waited 5 days for it to send back. Over $100 out of pocket and nothing to show for it. When I requested my money back I got a generic email the same as the original I was sent when I advised order was wrong. Such a hassle!

Shipping

shell

shell

  • 2 reviews

Disappointed

published

I ordered my items 2 weeks ago from Ally and have only just received notification that my parcel had been delivered. Which is great after much anticipation I was relieved to learn that it had finally arrived. HOWEVER I also got an email the same day after the delivery email notifying me that 1 of my items was out of stock and that i'l get a refund in 3-5 days! Very disappointing!! The item should not have been available to order in the first place if they had low stock and should not have taken my money if stock was not a certainty. Left feeling let down and mad. Unprofessional. The Ordering and delivery system of Ally are not of good standard.

Leilani Widya

Leilani WidyaSydney, NSW

  • 3 reviews

Never buy their online shop

published

Ordered 6 days ago and been contacting the online customer service twice. Said it takes 3 to 5 days. Okay so I understand that you are busy. But why having SALE online when you know you can't deliver? I might as well just buy in store. Worse thing is that I'm still waiting for the shipping confirmation since where they told me they'll send

Shipping
Return Claim MadeNo

Missing items and useless customer service

published

Ordered 13 items received 11 of them - emailed Ally Fashion immediately with all correct details of received items, missing items, order number and a picture of the parcel. Only to be told they cant change or cancel orders! I didnt ask for my order to be changed or cancelled and to return the items. I asked to receive items I have paid for! Why do I need to pay for postage to return all the I have already paid for, for a mistake Ally Fashion has made.

Overall I do not recommend their online store.

Shipping

lol

lolPerth, WA

Bad communication.

published

I ordered a skirt on Ally's website on a Thursday 5/12. The product never got dispatched so I emailed them the following Wednesday 11/12 asking for a refund due to the poor service. 1 rep replied saying that they had to cancel my order as I had no money in my Paypal account, even though my bank statement reflected the purchase. They took my money and did not refund me so I had to put through a Paypal dispute in which I got the refund. An hour later I got an email from a different rep saying my order had gone through but cancellations on orders are not allowed?? They also disabled my online account after this. Go figure?? The customer service reps have no idea what is going on.

Product Quality
Return Claim MadeNo

Horrible customer service and long delays in delivery.

published
Product Quality
Shipping
Return Claim MadeNo

The worst customer service and delivery service ever

published

Took 1 month to arrive, tracking number said will be delivered today for 20 days, when I contacted ally I was sent in circles with a different answer everytime, no assistance, no apology, worst experience I have ever had

Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Tash

Tash

  • 4 reviews

Havent even dispatched item after 2 weeks. No communication, just sent continuous Ally sale emails

published

Ordered from Ally 2 weeks ago (10 business days ago).. the order still hasnt even been packed and shipped.. Ive since ordered from 3 different websites and have already received my orders.. no communication when I email them.. disgusting and will never order again. The photo uploaded is an email they sent 9 business days after I made the order..

Shipping
Return Claim MadeNo

Shipping takes forever and evey thing you buy is unavailable

published

Made a order a few weeks ago got sent weeks after I ordered it and only had 2 things turn up when I ordered 6. This time my order still has not been shipped and I ordered last Tuesday. I have emailed them and have had no reply. I'm guessing all my purchases are unavailable. Will not be shopping with them again. So gutted as the clothes are great :(

Sizing True to size
Product Appearance Not as advertised
1 comment
Ally Fashion
Ally FashionAlly Fashion

Bad quality

published

The clothing is bad quality and looked nothing like the picture on the website. The dress I brought literally felt like a table cloth and was stiff as well. The clothes have a really pungent smell to them and are really stiff. The clothes seem to be like crappy linen material. Super disappointed as I spent over $200 on clothes from Ally Fashion and cant wear some of them because of how bad the quality is. Ally Fashion was one of the favourite stores, which now I'll never shop there again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Emily, We would be happy to assist you further if you email our customer care team at allyinfo@allyfashion.com and send a photo of your garment so we can assess and provide a solution. We look forward to hearing from you. Ally Fashion Online xxx


MSG

MSGSydney, NSW

Horrible online shopping experience

published

Terrible online shopping experience I place my order on 9 November and I am still chasing my order, chasing the shop, the post and even opening ticket on the website and they have horrible replies on me that they can't track where is my order.

Product Quality
Shipping
1 comment
MSG
MSG

After all the order now has been returned to sender as per Australia Post and now I have to chase my refund


Sim

SimSouth East Queensland, QLD

Customer service looked after me

published

After buying online with not having known about the different stores etc as they open I didnt realise the ins and outs of ordering product from online. After contacting customer services I was taken care of beyond what I was expecting making me now satisfied with the process. If it wasn't for how the customer service manager handled it it would have been a much different review. Thanks again

Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Haylee

Haylee

  • 2 reviews

Delivery and Customer Contact sucks.

published

Still awaiting my package that I ordered on the 16th of November, and customer service was not helpful at all. Will not be ordering again as the package was important.

Shipping
Return Claim MadeNo

terrible service slow delivery

published

I am still waiting for my order which was made on the 14th of November. The delivery company says its still in transit from the 22nd of November and says it was suppose to arrive 4th of December. I have contacted ally twice and the courier but havent heard from either. This is ridiculous as I need to know if Im ever going to receive the order or whether I need a refund.

Shipping
Return Claim MadeNo
1 comment
Ally Fashion
Ally FashionAlly Fashion
OnlineShoppingGuru

OnlineShoppingGuruGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Just the shipping

published

The clothes on Ally fashion are pretty good for the prices and the sales are amazing, however the shipping is terrible. Sometimes you get an email sayings it's arriving today but it never does, other times they say it couldn't be delivered and a slip was left even though you were home all day. Anyways, love the clothes, they are true to size and fit well, but they should think about switching to Australian Post.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Wow this is the worst online experience ever.

published

Still waiting for an order from the 15th of November and another order made a few days later. Its been in transit for two weeks now. Reading all of the reviews im not even sure if i will get the products ive paid for and are they going to be what I ordered?

Shipping
Return Claim MadeNo
2 comments
Ally Fashion
Ally FashionAlly Fashion

Brooke Roberts

Brooke RobertsCentral Queensland, QLD

Terrible costumer service after receiving wrong product

published

I hate complaining but the service at ally fashion is disgusting. For three days I have tried calling them 5 times and remained on the phone for 10 minutes at a time for them to not answer. I have emailed my issues and still nothing, they have had enough time to get back to me by now. On top of this I paid for three products, two size 6 shirts and a pair of jeans size 7. After waiting 3 weeks or more I received a size 10 dress. All I want now is for them to resolve the problem but unfortunately its a bit hard when they wont contact you back or answer their phone line that is listed on there website. You need to improve.

Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
2 comments
Ally Fashion
Ally FashionAlly Fashion

Hi Brooke, So sorry for any inconvenience caused. I can see our customer care team has issued you a refund. Please let us know if we can assist you further. Have a lovely day. Ally Fashion Online xxx

Brooke Roberts
Brooke Roberts

Hi, yes still looking to get this problem fixed I would like to get the products I ordered


Jen

JenDarling Downs, QLD

Pathetic service

published

I lodged an online order on the 25th November. Still in the processing stage!!! The service from this company is pathetic. I lodged online orders with other stores the same day and already have my parcels. I have emailed twice regarding my order and get the same response - we are very busy and you will have an update on your order within 24hours.
I tried calling the number that was on the emails - it rang for 3 minutes with no one answering.
I will definitely not be shopping here again and I will not be recommending Ally Fashions to anybody - I will be advising people to not order from them.

Return Claim MadeNo
1 comment
Ally Fashion
Ally FashionAlly Fashion

rea

reaGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Negative Reviews are 100% true

published

Probably in 2019 Ally fashion use pigeons for doing deliveries. I placed an order on 18/11 and still haven't received it. The delivery was estimated on 27/11, what a joke. The clothes were supposed to be a present for a friend's birthday which was 3 days ago. Thank you for ruining it! Definitely, i won't EVER order again...

Shipping
Return Claim MadeNo
2 comments
Ally Fashion
Ally FashionAlly Fashion

Hi Rea, We would be more than happy to follow this up with our courier account manager. Please feel free to email us directly at allyinfo@allyfashion.com and quote order number. We hope to assist you further, Ally Fashion Online xxx

rea
rea

Unreliable with false advertising

published
Shipping
Return Claim MadeNo
1 comment
Ally Fashion
Ally FashionAlly Fashion

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Questions & Answers

Tia J.

Tia J.asked

I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?

No answers

Not happy

Not happyasked

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

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Lynne D.

Lynne D.asked

Ordered 2 weeks ago still havent heard anything

No answers

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