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Ally Fashion Online store

Ally Fashion Online store

3.8 from 433 reviews

Reviews

(230)
(82)
(12)
(13)
(96)
  • Product Quality
    4.3 (338)
  • Return Claim MadeYes (19) · No (309)
  • Sizing True to size (267) · Slightly small (32) · Slightly large (26) · Very small (6) · Very large (2)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Shipping
    3.7 (283)

Reviewer Photos & Videos

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Meg

MegSouth East Queensland, QLD

Excellent customer service

published

I've shopped online with Ally quite a few times now and have never had any issues. However, on my most recent order I realised that I had been overcharged for an item. I was expecting to run into difficulties with getting a refund but was really pleasantly surprised. The matter had been resolved within 48 hours of my original email and Ally refunded the overcharged amount. Excellent!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Meg, it's so great to hear of the positive experience you received from our customer care team. Please email a screenshot of this review to allyinfo@allyfahion.com for a special gift. Have a great day! Ally Fashion xx


Sarah

SarahGreater Melbourne (Inner), VIC

All round terrible experience

published

I’ve shopped three times on the online store. Each time after a few days I’m refunded part of my order because they don’t have the items in stock. If items aren’t in stock then they should be removed from the online store. Even after being refunded I have re-checked the online store and it still says those items are there for purchase.
When my items have arrived they have been the incorrect sizes and postage has been a nightmare and in one case my package was incorrectly sent back to Ally. Any correspondence with Ally via email takes ages to deal with and they don’t even answer the phone number provided. Not going to shop here again.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Sarah, we have tried contacting you within your private messages. Please contact us directly at allyinfo@allyfashion.com with a screenshot of this review so we can investigate further. Ally Fashion xx

They deleted my whole account without my permission

published
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Vix1995, I'm glad we could rectify this issue for you via email correspondence. Have a great rest of your day! Ally Fashion xx

Chyn

Chyn

  • 2 reviews

Terrible online experience!

published

Terrible online experience. So I got an email regarding with my order that i will receive it that day but 3 days passed I haven’t receive any. The next day I track my order it says its been attempted to be delivered and left a card.. no card at all then I ran to nearest new agency but they say they can’t track my items and no where to be found. So i emailed Ally to ask help for where my orders are.. no response but I got mailed back its been reviewed by support staff. They just ignore your message even in facebook messenger telling email here and there but no response at all!!! So disappointed not knowing if I can still get my orders!!!!!!

Product Quality
Sizing Very small
1 comment
Ally Fashion
Ally FashionAlly Fashion

leah n

leah n

  • 17 reviews

Great service

published

Purchased 3 items for my daughter in law. All 3 came exactly as described and in perfect condition. They're true to size and of decent quality. They were also shipped quickly

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Leah, thanks for your feedback! Its great to hear the positive service you have experienced. Ally Fashion xx


Ally sent me the wrong size and then almost lost my refund

published
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hollie-Ann

Hollie-AnnRichmond-Tweed, NSW

  • 2 reviews

I've shopped with Ally Fashions a few times, but this WILL BE MY LAST!

published
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Incorrect Order Supplied

published

Always seem to have issues ordering online from Ally.

Received the wrong order. Have to post the incorrect order back. They have to then receive and check the incorrect order before they will send my order out. So now i have to wait even longer to get my actual order sent and there's a possibility that they will run out of stock because it's going to take ages for my order to be shipped due to their stuff up.

Super disappointed!!

Product Quality
Return Claim MadeYes
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Chelsea, hope you are well! Please be advised a refund has since been processed. Sincerest apologies again. Have a lovely rest of your day. Ally Fashion xx

Bella

BellaPerth, WA

I love every single item I purchased

published

I made two separate orders in November, and had massive issues with the company that delivers the products “Fastway”. I would of preferred to pay extra for another well known competent delivery service. Apart from that issue when i finally received my items, i was very happy, lovely clothing, looked exactly like the pictures, well made and true to size. The only reason I didn’t give five stars is because of the courier service Ally uses. Fastway would have to be the worst transport service I have ever dealt with.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Bella, it's so lovely to hear the positive feedback about our products! Sincere apologies for any courier issues you experienced, we take on feedback regarding all areas of our service seriously. Ally Fashion xx

Abby2004

Abby2004Murray Region, NSW

Never ending issues

published
Return Claim MadeNo
3 comments
Ally Fashion
Ally FashionAlly Fashion
Abby2004
Abby2004
Abby2004
Abby2004

Claire M.

Claire M.

  • 2 reviews

Great clothes

published

After a great first order I wanted to do another order except this time a skirt that was in stock when I purchased and allowed me to buy it ended up not coming in the order, I was refunded but would have much preferred to have the item I bought as it should not be shown as available if there is none

Product Quality
1 comment
Ally Fashion
Ally FashionAlly Fashion

Never get my order and reply

published
2 comments
Ally Fashion
Ally FashionAlly Fashion

Hi There, hope you are well and apologies for the circumstances. Could you please ensure you email us directly at allyinfo@allyfashion.com so we can rectify this for you ASAP (as we are up to date with our emails). Apologies again.

Ally Fashion xx

Emiko
Emiko

Never got my order

published

I placed an order online. I received an email saying my order was being boxed up and would get an email with tracking info. After hearing nothing for a few days about the process of the order, I found an email in my spam folder saying my order was on hold. They told me I had to send a copy of my bank card and my driving license, sounds a lot like a scam to steal my identity right? After contacting them to check if this was real, I reluctantly sent copies of my personal documents. They rejected my ID and the order was then cancelled. Never have I had to go through anything like this when shopping online, and certainly would not recommend anyone else uses their online store, especially when the items ordered were needed quickly.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Tram Hateley

Tram HateleyPerth, WA

Received my order

published

Received the parcel yesterday after one month ordered since 01 December, the quality and size are all good as usual, just one thing need to be reviewed, the local Free Shipping is very slow. I bought many things from Ally Fashion online, this is the second time I got this shipping problem with them.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hey Tram, hope you are well! Sincere apologies in regards to the shipping - unfortunately couriers had delays across NSW during December. So happy to hear you are happy with the items purchased! Ally Fashion xx

Ange

AngeHobart, TAS

I love this store its a awesome store to get my daughters clothing and nice and cheep

published

Easy love it its easy to look around and the online store is allways wonderful easy to navigate i wouldnt buy anywhere else it clothing it allway good cant say nothing bad at all

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Ange!
Thank you for the great feedback!!
Ally Fashion xx

annieleem

annieleemSouth East Queensland, QLD

  • 4 reviews

My favourite

published

AllyFashion is my go to store, physical and online when I am after new clothes. They are always bringing out new stock and are of good value. I have never had an issue when buying from their online store and it has always arrived fairly quickly.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Teresa Bartholomeusz

Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Satisfactory work

published

It was incredibly easy to find my product. The website is so easy to use! The quality was definitely worth the price and was better than I was expecting. I am very satisfied with my product.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Teresa,
Thank you for taking the time to provide feedback! We are so happy you had a great experience with our online store!

Ally Fashion xx

The reviewer stated that an incentive was offered for this review


Great Online Shopping!!!

published

I am very satisfied with what i have ordered from Ally Fashion. The sizing was pretty accurate. The only thing was that it did take some time to be shipped. Very pleased though!!!

Product Quality
Sizing Slightly large
1 comment
Ally Fashion
Ally FashionAlly Fashion

The reviewer stated that an incentive was offered for this review


Maddi

MaddiSouth East Queensland, QLD

Love the clothes!

published

It was so easy to navigate the store online and find exactly what I wanted to buy!
All Ally clothing is amazing, it is the main place I purchase my clothing.
The quality is amazing for the price of the clothing!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Online store

published

I really love Ally and am a longtime shopper!! Unfortunately though my recent online order has left me disappointed, I’ve been waiting weeks and am still yet to receive it

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Hannah, hope you are well. Sincere apologies for the circumstances. If you could email us directly we would love to assist you further? Please email us directly at allyinfo@allyfashion.com

The reviewer stated that an incentive was offered for this review


Page 1 of 22

See all Ally Fashion reviews

Questions & Answers

Tia J.

Tia J.asked

I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Tia, Please email us directly at allyinfo@allyfashion.com if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx


Not happy

Not happyasked

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

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Lynne D.

Lynne D.asked

Ordered 2 weeks ago still havent heard anything

No answers

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