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Ally Fashion Online store

Ally Fashion Online store

3.7 from 440 reviews

Reviews

(232)
(82)
(11)
(13)
(102)
  • Product Quality
    4.3 (343)
  • Return Claim MadeYes (20) · No (312)
  • Sizing True to size (270) · Slightly small (33) · Slightly large (27) · Very small (6) · Very large (2)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Shipping
    3.7 (288)

Reviewer Photos & Videos

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Disie

DisieGreater Melbourne (Outer), VIC

  • 15 reviews
  • Verified customer

Taking advantage of Covid-19

published

I used to love this site and was a very loyal customer. I purchased 2 x dresses that were on sale. One was like a sack, according to their T&C's because I purchased it with Afterpay and n sale, I cannot return it online, but have to take it in-store, for a credit No refunds due to sale item. Well, shopping centres are all closed, so I sent a contact asking what I could do. The reply; Send it back online (AND PAY $9 for shipping it back) I wrote back, saying that I realise Covid-19 had upset things but charging when people can not get to the store as it is closed??? That's just price gouging and the last time I will ever order from them

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers

ADDICTED TO ALLY

published

I absolutely love shopping online with ally, so many good deals and constant emails updating on specials! I spend about $50-100 fortnightly with ally and it’s clear that I’m obsessed! Would highly recommend! Only down fall is 1/4 of the items EVERY ORDER get refunded without any other options. But other than that very happy with ally online!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

The third time

published

I love shopping with ally fashion but of all the 3 orders I have done there is always items that don’t come in the order and I get an email saying I have been refunded for an out of stock item but when I look at the website this item is still available to purchase in the same size. If I want to purchase the item again I have to them pay for shipping again and I would not have placed my orders if I knew that stuff wouldn’t come because it would not be worth paying the shipping price

Product Quality
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Claire, thank you for your feedback and apologise once again for the inconvenience caused. We hope that we have since been able to resolve this issue via our email correspondence.
Ally Fashion xx

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Nat

NatSydney, NSW

  • 2 reviews

Incorrect item received with no attempt to fix it

published

I received an incorrect item. When emailing them I got asked for photo evidence so sent it though only to get told I have to take it in-store for an exchange or refund or they would provide a pre-paid slip to send back (why even ask for a photo?) I told them I don’t drive and don’t have easy access to public transport so that’s not an acceptable fix. When they same issue has happened at other online stores, they simply offer a refund or send the correct item. I don’t believe you can put the onus on the customer to fix a mistake you’ve made. I will not be purchasing from them again and am not surprised with other reviews sharing the same sentiment. Don’t risk buying from here unless you don’t mind having your money stolen.

1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Nat, thank you for your feedback and apologise once again for the inconvenience caused. We hope that we have since been able to resolve this issue via our email correspondence.
Ally Fashion xx

Krystal Parrish

Krystal ParrishIllawarra, NSW

Excellent customer service

published

I ordered online and was worried I wasn't going to get the item in time so I messaged the online team and they were very helpful and made sure my item made it to me in time. So happy with the product and the service.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Krystal, thank you so much for the positive feedback! We are so happy you received your item in time!! xx
Ally Fashion xx

Antonia A.

Antonia A.Illawarra, NSW

  • 2 reviews

Don't buy online - constantly refunding and missing clothes in parcels.

published

I have bought from Ally Fashion and now You + All multiple occasions because I love their clothes. But every second order, they consistently send the orders, but it's not until I actually receive them that they tell you some of your items are out of stock and refund you, or they send them with items missing and never refund. Then you waste money on shipping and look at their website that still has the items in stock? It's false advertising to get your money and then refund it 3 weeks later.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion
Sarah W.

Sarah W.Metropolitan Adelaide, SA

Never received my order

published

I would like a replacement order as you use a cheap and nasty courier service which has resulted in my order not turning up. It is marked ‘delivered’ but is no where to be found. I left specific instructions of where to leave it- behind side gate ( very safe place) and it wasn’t there. Where is it? No body knows. No one wants to take responsibility. But it certainly isn’t my fault so I would like my items replaced.

Return Claim MadeNo
Product Appearance Not as advertised
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Sarah, thank you for your feedback and apologise once again for the inconvenience caused. We hope that we have since been able to resolve this issue via our email correspondence.
Ally Fashion xx

Jess

JessSydney, NSW

  • 3 reviews

Missing dresses and terrible customer service

published

Still havent received my order and it was purchased at the start of January. There must have been a mix up with the courier service provider because I had two lots of consignment numbers and both saying dresses had been delivered yet I hasnt recieved anything. I immediately contacted You & All when I got the delivered alert to say I hadnt received anything and they basically said not there problem it had been delivered. I do all my shopping online and have done for years and never had a single issue. Do not purchase from this store if you actually want to recieve your items or expect some level of customer service. I will be following with paypal to egt assistance, this is wrong and You & All need to sort it out!

1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Jess, thank you for your feedback and apologise once again for the inconvenience caused. We hope that we have since been able to resolve this issue via our facebook correspondence.
Ally Fashion xx

Sarah h

Sarah hSouth East Queensland, QLD

  • 2 reviews

Awful customer service

published

I ordered two items over a week ago. I received the parcel today with only one item. They emailed me an hour later to say my item is out of stock. I said I would have cancelled the entire order if they had told me. They offered no assistance and I can’t even get a refund on the one item they sent as it’s a sale item. I tried to contact them on messenger and email and received the same generic reply that they can’t help.

2 comments
Sarah h
Sarah h

It said Ally had replied but now the response is gone?

Ally Fashion
Ally FashionAlly Fashion

Hi Sarah, thank you for your feedback and apologise once again for the inconvenience caused. Please be advised we have sent you through an email, we are hoping this can assist in resolving the issue.

Ally Fashion xx

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vix1995

vix1995

  • 5 reviews

The terrible service continues.

published
Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
3 comments
Ally Fashion
Ally FashionAlly Fashion
vix1995
vix1995
Ally Fashion
Ally FashionAlly Fashion

Hi there, I can confirm that we have sent a $20 online voucher as compensation to the email address we sent the previous voucher to. Sincere apologies for all the inconvenience caused! Ally Fashion xx

Meg

MegSouth East Queensland, QLD

Excellent customer service

published

I've shopped online with Ally quite a few times now and have never had any issues. However, on my most recent order I realised that I had been overcharged for an item. I was expecting to run into difficulties with getting a refund but was really pleasantly surprised. The matter had been resolved within 48 hours of my original email and Ally refunded the overcharged amount. Excellent!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Meg, it's so great to hear of the positive experience you received from our customer care team. Please email a screenshot of this review to allyinfo@allyfahion.com for a special gift. Have a great day! Ally Fashion xx

Sarah

SarahGreater Melbourne (Inner), VIC

All round terrible experience

published

I’ve shopped three times on the online store. Each time after a few days I’m refunded part of my order because they don’t have the items in stock. If items aren’t in stock then they should be removed from the online store. Even after being refunded I have re-checked the online store and it still says those items are there for purchase.
When my items have arrived they have been the incorrect sizes and postage has been a nightmare and in one case my package was incorrectly sent back to Ally. Any correspondence with Ally via email takes ages to deal with and they don’t even answer the phone number provided. Not going to shop here again.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Sarah, we have tried contacting you within your private messages. Please contact us directly at allyinfo@allyfashion.com with a screenshot of this review so we can investigate further. Ally Fashion xx

Chyn

Chyn

  • 3 reviews

Terrible online experience!

published

Terrible online experience. So I got an email regarding with my order that i will receive it that day but 3 days passed I haven’t receive any. The next day I track my order it says its been attempted to be delivered and left a card.. no card at all then I ran to nearest new agency but they say they can’t track my items and no where to be found. So i emailed Ally to ask help for where my orders are.. no response but I got mailed back its been reviewed by support staff. They just ignore your message even in facebook messenger telling email here and there but no response at all!!! So disappointed not knowing if I can still get my orders!!!!!!

Product Quality
Sizing Very small
1 comment
Ally Fashion
Ally FashionAlly Fashion
leah n

leah n

  • 18 reviews

Great service

published

Purchased 3 items for my daughter in law. All 3 came exactly as described and in perfect condition. They're true to size and of decent quality. They were also shipped quickly

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Leah, thanks for your feedback! Its great to hear the positive service you have experienced. Ally Fashion xx

Ally sent me the wrong size and then almost lost my refund

published
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion
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Hollie-Ann

Hollie-AnnRichmond-Tweed, NSW

  • 2 reviews

I've shopped with Ally Fashions a few times, but this WILL BE MY LAST!

published
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Incorrect Order Supplied

published

Always seem to have issues ordering online from Ally.

Received the wrong order. Have to post the incorrect order back. They have to then receive and check the incorrect order before they will send my order out. So now i have to wait even longer to get my actual order sent and there's a possibility that they will run out of stock because it's going to take ages for my order to be shipped due to their stuff up.

Super disappointed!!

Product Quality
Return Claim MadeYes
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Chelsea, hope you are well! Please be advised a refund has since been processed. Sincerest apologies again. Have a lovely rest of your day. Ally Fashion xx

Bella

BellaPerth, WA

I love every single item I purchased

published

I made two separate orders in November, and had massive issues with the company that delivers the products “Fastway”. I would of preferred to pay extra for another well known competent delivery service. Apart from that issue when i finally received my items, i was very happy, lovely clothing, looked exactly like the pictures, well made and true to size. The only reason I didn’t give five stars is because of the courier service Ally uses. Fastway would have to be the worst transport service I have ever dealt with.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Ally Fashion
Ally FashionAlly Fashion

Hi Bella, it's so lovely to hear the positive feedback about our products! Sincere apologies for any courier issues you experienced, we take on feedback regarding all areas of our service seriously. Ally Fashion xx

Abby2004

Abby2004Murray Region, NSW

Never ending issues

published
Return Claim MadeNo
3 comments
Ally Fashion
Ally FashionAlly Fashion
Abby2004
Abby2004
Abby2004
Abby2004

Never get my order and reply

published
2 comments
Ally Fashion
Ally FashionAlly Fashion

Hi There, hope you are well and apologies for the circumstances. Could you please ensure you email us directly at allyinfo@allyfashion.com so we can rectify this for you ASAP (as we are up to date with our emails). Apologies again.

Ally Fashion xx

Emiko
Emiko
Page 1 of 22

See all Ally Fashion reviews

Questions & Answers

Tia J.

Tia J.asked

I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?

1 answer
Ally Fashion
Ally FashionAlly Fashion

Hi Tia, Please email us directly at allyinfo@allyfashion.com if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx

Not happy

Not happyasked

I would like to know why is it that you can go in your store and try on a bodysuit and not buy it. But when you buy online and although you don't do it up and only focus on the top part because it was nice pattern . And it didn't fit and it was the smallest size so I couldn't get another one. Then you say that you can't get a refund or exchange on bodysuit. The question again is what is the difference because if it is a health concern then why are you allowing people to try on and just walk away. This is so WRONG and unfair. And that is a health thing aswell. Also other places like Brasnthings if they do it why don't you do it.

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Lynne D.

Lynne D.asked

Ordered 2 weeks ago still havent heard anything

No answers

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