Reviewer Photos & Videos
We experienced quick, friendly and efficient service from all the team. We liked the fact that we could book on line and then drop the car and a bus was waiting to take us straight to the airport. Then on our return we only waited a few minutes to be picked up. Great service.
Felt cheated - they dont pick you up at the airport for flights later than 10:45PM
After dropping the car at reception I was advised my home flight was after hours and the office would be closed and no pickup from the airport so would have to get a taxi from the airport.
The car would be out on the street and the key would be in a window lock safe.
I advised the shuttle driver is it correct I have to get a taxi from the airport and advised that is correct. I emphasised I was far from impressed and Alpha is not up front about this when booking.
The shuttle drive advises he hears a lot of complaints about this and passed on to management advising they are not worried.
I advised I'm boycotting there business from now as I consider them to be misleading.
Questions & Answers
Alpha parking is providing a great service, but what to do when your car is damaged??
Matt A.Alpha Airport Parking
Sorry to hear your car was damaged at our facility, the best option to sort this out would be to contact the manager of the branch you parked your car with.
We are looking at booking with Alpha for 35 days next month. Any special discount for 35 days long term parking? We are wondering whether there is a security onsite for the undercover car park? Is the car covered by Alpha insurance if there is any damages? Do we have access to the undercover car park and park our car on the designated spot then catch the Alpha shuttle bus to the airport? Is there any charges on shuttle bus? How do we contact Alpha for picking up from Airport?
Georgina .. I will answer that for you ..
No your car is not covered by Alpha insurance ..
They don't except any responsibility for there negligence..
They pay nothing and will not compensate.. You in any way ..
My car and another was stolen from there .. They gave people outside access to my keys.. And put my car in the street
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