Drop Off Time
We arrived a little earlier than anticipated, no problem they were courteous and took us early for our flight.
Pick up was the same, speedy and efficient.
I had an injury but they took this into account and loaded my car for me. I will always use their services when flying in the future
picked up a filthy car
I use alpha all the time but when I picked up my car from overseas trip in September it was so dirty that I could hardly see the car colour. The car was left for undercover parking in a clean condition( just washed before I left home on gold coast ) all it needed was to run the hose over the car, probably less than 5 min. It was a disgrace to hand back a car in that condition. I am travelling again in may so I hope that the people in charge read this review or even contact me thru my email address.
Questions & Answers
Alpha parking is providing a great service, but what to do when your car is damaged??
Matt A.Alpha Airport Parking
Sorry to hear your car was damaged at our facility, the best option to sort this out would be to contact the manager of the branch you parked your car with.
We are looking at booking with Alpha for 35 days next month. Any special discount for 35 days long term parking? We are wondering whether there is a security onsite for the undercover car park? Is the car covered by Alpha insurance if there is any damages? Do we have access to the undercover car park and park our car on the designated spot then catch the Alpha shuttle bus to the airport? Is there any charges on shuttle bus? How do we contact Alpha for picking up from Airport?
Georgina .. I will answer that for you ..
No your car is not covered by Alpha insurance ..
They don't except any responsibility for there negligence..
They pay nothing and will not compensate.. You in any way ..
My car and another was stolen from there .. They gave people outside access to my keys.. And put my car in the street
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