Terrible service, go somewhere else.
Called them as the recommended LG service agent for my fridge. I told them what model it was and what was wrong. Tech came out 3 days later ( for a non working freezer) and said he had no part for the fridge and it would have to be ordered and then tried to charge me $170 for the callout. Said I would pay when it was fixed and then the company refused to order the part until I paid the callout fee. Why send a tech with no parts when you know the model and there are a small number of parts that could be causing the problem. In the meantime I have lost all the food in my freezer.
Call someone else.
Expensive and a rip off
The technician came out on time, had a look at my microwave and said it would have to go back to the workshop for repair. It was not a major job, he assured me, and it would not be expensive. I paid the call out fee and he left, saying I would get a quote from the office. This arrived and I was horrified to read that it would cost me $240 for the repair-$120 incl. GST for the actual repair and an additional $120 incl. GST for them to come back and fetch the microwave and return it when the job was done. When I spoke to the manager, he ...was unbending, saying that 2 technicians would have to come out each time, travel costs, etc. etc. I then phoned another company and got a quote for half the price, without having to pay for a second call out. I will never use Alpha again!
Great friendly service
Dave was great. He arrived within the agreed window and had all the tools necessary to complete the job.
Diagnosed, repaired and tested the unit within 10 minutes.
Provided some additional tips for washing machine care... which was great as I wasn't aware of some of the information he provided. Very happy with the service and would definitely use them again.
Had my LG washing machine fixed today, oustanding service, very friendly and knowledgeable technician. The pump needed replacing which he had on had, I was so happy I didnt have to order and wait for parts to arrive. I was even able to learn about some of the functions on my machine that I didnt even realise it could do. I am very grateful, thanks for the great work Rinesh!
I had Dave from Alpha appliance come out to look at my washing machine he was on time and very polite and he went above and beyond to work out what the problem was (Thanks Dave)
I will definitely be using them again when I need them and would recommend them to everyone.
Questions & Answers
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
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