Excellent service from Alpha Appliance Repairs
The technician, Tim, was highly professional and a pleasure to deal with. Even better he solved my problem. The customer service representative helped select an appropriate time for the service visit and made the costs clear.
Tim the great repair man!
Had a repair person came out to fix my washing machine. He was very friendly & did a good job. I really like how he kept me up to date with an estimated time when he will be coming & then let me know when he was on his way. It’s always the little things that has the biggest impact!
- Verified customer
Alpha Appliance Repairs - It’s a Yes from me!
I was very impressed with my dealings with Alpha Appliance Repairs. Sharon, my 1st point of contact was friendly, professional & courteous. She promptly returned my call from the message I had left on their phone system and she went the extra mile, in getting me the earliest possible date for Tim, one of their technicians to call out and evaluate the nature of the problems that I was having with my Dishwasher.
When Tim arrived to conduct the service call, I found him to be as equally professional, courteous and knowledgeable, plus he was on tim...
With the prospect of facing a nearly two week long delay for the Miele serviceman to attend, we called Alpha Appliances as an alternative and Tim arrived at 7.30 the next day, fixed the dishwasher in 10 mins, all with a friendly smile.
Excellent service and would recommend them any time.
Repaired quickly and well
Assessment was thorough and practical - Darryl suggested I’d benefit from fully replacing rather than repairing one part, but he also suggested another part simply be left as it was - he put customer service above making money, which gave me confidence in his service.
1st class service!
Customer service interaction was effective and emails were replied promptly. Booking process was easy and quick. Technician attended on time for the call-out and fault detection on the 11 year old Miele washing machine was efficient and clearly explained. For the repair call technician was again punctual and repairs were carried out in less time than quoted. Damaged parts were highlighted. Costs in the end were lower than quoted.
Extra tips for maintenance of washer and dryer were received with thanks.
Overall a faultless service and repair experience. Highly recommended!
Good service/timely/reasonably priced !
Can only recommend highly ! - Tony S. the fridge technician turned up within the agreed/booked time window, had the fault diagnosed within a couple of min’s. Some very minor “back-office” delays in getting the promised quote before I was able to o.k. it and have the needed part ordered in.
Once I was informed by being ‘phoned that it had arrived - Zac the office guy was still able to slot me in for next-day visit by the same technician who had initially attended - Tony had the faulty part out/new part in, all in the advertised time frame and...
Questions & Answers
hi there, can you repair a damaged door on an LG fridge - it has been hit by a drill on site?
Alpha AppAlpha Appliance Repairs
Yes we can replace doors & repair depending on your requirements. Call our office Tomorrow morning on 0294202622 and ask for Shane. He will be able to answer most of your questions
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
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