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They are scammer
I been lease with Alfa Car Finance for over 2 year now I had a car accident few more ago I call Alfa car finance they Advice me to make a Accident claim which I did make the claim I keep calling the claim Department they keep on telling me different story for the past 2month they don’t do anything if you have a car accident. The claim department told me to go to any Mechanic and get quote and send it to use so we can make the claim faster which I did and I send them the quote paper from the mechanic which they never get back to me since can you...also believe this one I have not been able to drop the car and not been able to go to work because the car is un Driveable this useless Company still want me to keep paying them this company is a big Scammer they don’t help if you are in a car Accident they will keep on taking money from you. Please anyone that is readying this please listen from my Experience and don’t go there you will forever regret it. This is the car that I have Accident on and the refused to fix it I told them to come and pick it up since am no longer use it. I hate this company so much.
Best service from Alpha Finance.
I have been a customer of Alpha Finance since 2015 and had absolutely no issues with them. They were very helpful when my rental car was destroyed in 2016 and had us in a new car within a few weeks. I have recently reached the end of my contract and decided to purchase the car. Thank you to Amara and Shanae you were both extremely helpful and made the final process so much easier.
Horrible experience, done rent to own, and lost my job during covid out break, I was told since I couldn't pay after the 2 month hardship they given me, I had to pay full plus extra since I was paying reduced amount for those two months, or bring the car back I decided the best thing to do was bring the car back and get an early release of the contract, not only did they not give me the early release statement when I delivered it back, but they claim I damaged the car, of which they had already been called about it month earlier when I got bump...ed in the back by a small truck at a stop light they asked over the phone if the vehicle was in immediate danger and had to be repaired and if I wanted to bring it in for repairs as I was working I said it only donated the back, and it was the only vehicle I had to get to work as I intended to own the car soon anyway it wasn't a major deal for me so they simply said okay well when you have time off enough bring it in, I agreed I'll do that on my Christmas holiday fast forward a bit covid hit I return car now they sueing me saying I didn't fill a written accident report, claiming I damaged the car breached the contract and a few extra things during for more than the car itself is worth since it was a used car when I first got it anyway, on top of that ain't that why I payed each week insurance on the car, nope to alpha car finance almost 14 months after I dropped the car back to them, never to hear a word again even when I repeated asked for a early release letter of confirmation nope nothing then I get a letter of intention to sue. What a dodgy company, what a low life thing to do, only just got work again since co-vid and the economy has recovered enough and now I gotta deal with this scam company. Don't waste your time with this company, whatever you do don't you will get screwed up.
Avoid Alpha Car Finance Like The Plague
Do not lease a car from these people ever!! I leased cars from them for 6 years, a loyal customer. They told me I was always welcome back so I did try today and they told me lies lies and lies! Oh the policies have changed! Bloody crooks! They don’t have your back they stab u in it!!!!
The vehicle to got was perfect
The customer service that I experienced was outstanding, I was informed of every detail from start to finish, there was no hidden surprises and the loan was excellent, I would recommend Alpha finance to anyone anyday
Great can’t live without it
Great for hire and and people who work there cars all good value good for price
The loan people are very help full and vey friendly I would recommend anyone
Great... would recommend to everyone
They where very fast in giving me a answer
Great customer service
Answered all my questions and more
I am very satisfied with everything and would definitely use them again..
Good job Guys you are all amazing
They don’t even deserve a one star in customer service
Mostly the same issue as the three most recent reviews. When I finally collected the car it was in a bad condition. One payment missed due to bank acc. Two days later they threatened to immobilise vehicle
Very unprofesional staff! conducted a full credit check even before I have completed my application
Very unprofessional staff! conducted a full credit check even before I have completed my application. It was a basic application I did and been told someone would contact me within 24 hours to go through my application. I received a phone call the following day, confirmed my income, identity, address etc. My application was then submitted by the agent I spoke to. It has been a week I never receive a feedback whether or not my application had been approved or not. If it not then that is fine because I know I have less than perfect credit histor...y but would have been nice if I got an email or call. I sent an email 48 hours ago just to check, again no reply! Very unprofessional. Agents just wanna hit their kpi of how many application they process but dont really care about customers!
I was always on the same page and understood the process as they discuss with detail
Well stating that , I haven't actually had mine processed yet I'm on the 24 hours final step.. I'm extremely excited , U guys are brilliant at what you guys persue.. I look forward to being able to enjoy the luxary car instead of settling for a older in known vehicle I'll bet is a lemon , which will bring numerous issues I could have afforded . Be smart lend a hand , it's worth your while
The reviewer stated that an incentive was offered for this review
Amazing customer service
Nicole from Newcastle Branch has been amazing with any issues with the car. Very accomodating and friendly. Nicole has kept in contact and chased up anything needing fixing/correcting on the vehicle. Extremely satisfied with the service from the Newcastle Branch as well as the vehicle itself.
Very genuine and Honest.
Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.
They say YES when all else fails.
Quick response to application once all documents received. Tom called 10mins after my application was submitted. No hidden costs. All black and white in contract. 100% a 10 out of 10
Excellent organisation to deal with
100 percent satisfied, highly recommend alpha finance customer service excellent upon collection off my car to the first contact I can’t fault , stress free no pressure and I will be dealing with them in the future for sure
I love Alpha!
Ash was so prepared and thorough. Thank you for making it so easy! Was able to do this before my day of work, so convenient, thank you! Value for money and a great reliable car!
Questions & Answers
My partner got rent to own lease nearly five years ago,
Was just wondering if lease can be transferred into my name so I can pay rest of lease and costs when buying at end of lease.
Be very careful. Currently at end of lease and they are now stating I must re register car In their name prior to them transferring it into my name. Nothing has ever been said about this all I was told is to pay the residual amount and provide a road worthy certificate. They have now blocked my emails and will not return my calls at all. I have contacted fair trading and will be contacting the financial ombudsman tomorrow. Absolutely disgusting the way they have treated me . Stay away from alpha car finance.
Hi Adam, Your statement is not entirely factual as through multiple conversations with you, our team has advised you on the best course of action for your particular situation. This includes the solution previously provided to you of staying in your vehicle 4 months past your lease end date at no additional charge. Our team will contact you again over the next few days to finalise your lease.
I've been waiting for a call all day . My emails and calls have not been responded too at all.
Furthermore I have contacted fair trading and they have advised me I can take this further with the information I provided them. Including the email chain with alpha staff and the email sender from alpha stating I only need to pay residual and road worthy for car to be transferred to me. Lies lies lies
Hi there i have currently been with you guys for 3 years now and my life style has change alot I currently have 3 kids under 5 all with additional needs and the car im currently financing is to small. Would I be eligible for an upgrade? Are you still doing upgrades?
Hi Mia, thanks for reaching out to us. Can you please give us a call on 1300 257 426 and select option 2
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