Corrupt and dishonest
You sign a contract but they make their own rules
Holding immobilisation over you if you don’t comply, I have been attempting to transfer ownership but the costs just keep coming, they are absolutely disgusting. Avoid them like Covid! They are worse then Covid
This is perfect
I love alpha financial,it’s lots help for me, I like to buy another car in the future,alpha is a great place for me, I like to dealing with them in the future
The reviewer stated that an incentive was offered for this review
I am now on my 2nd lease with alpha finance and they are absolutely amazing. Always very friendly and helpful I would recommend them to everyone.
Feb 20th 2019 Update: Absolutely amazing
Great customer service. Always willing to help with anything. I have been with alpha for a few years now and I have never had an issue with them. Absolutely amazing
conditions of car
I was a little disappointed at the state of the car inside very poor cleaning , there were toys and objects under the seats and the carpet was dirty
November 11th 2019 Update: Worst thing I ever did
I signed up with this company for 3 years unbeknown my financial circumstances would change . Tried to call them to arrange a better plan just taking my money Im on Newstart allowance now and they take more than half my pay I have a year to go Im going to have to cancel contract Im hoping calling ombudsman will sort this out !
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Questions & Answers
My partner got rent to own lease nearly five years ago,
Was just wondering if lease can be transferred into my name so I can pay rest of lease and costs when buying at end of lease.
Be very careful. Currently at end of lease and they are now stating I must re register car In their name prior to them transferring it into my name. Nothing has ever been said about this all I was told is to pay the residual amount and provide a road worthy certificate. They have now blocked my emails and will not return my calls at all. I have contacted fair trading and will be contacting the financial ombudsman tomorrow. Absolutely disgusting the way they have treated me . Stay away from alpha car finance.
Hi Adam, Your statement is not entirely factual as through multiple conversations with you, our team has advised you on the best course of action for your particular situation. This includes the solution previously provided to you of staying in your vehicle 4 months past your lease end date at no additional charge. Our team will contact you again over the next few days to finalise your lease.
I've been waiting for a call all day . My emails and calls have not been responded too at all.
Furthermore I have contacted fair trading and they have advised me I can take this further with the information I provided them. Including the email chain with alpha staff and the email sender from alpha stating I only need to pay residual and road worthy for car to be transferred to me. Lies lies lies
Hi there i have currently been with you guys for 3 years now and my life style has change alot I currently have 3 kids under 5 all with additional needs and the car im currently financing is to small. Would I be eligible for an upgrade? Are you still doing upgrades?
Hi Mia, thanks for reaching out to us. Can you please give us a call on 1300 257 426 and select option 2
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