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Alpha Finance

Alpha Finance (page 2 of 20)

3.8 from 390 reviews

Reviews

(243)
(39)
(4)
(14)
(90)
  • Transparency
    2.7 (32)
  • Customer Service
    3.2 (46)
  • Loan TypeFixed Rate (23) · Line of Credit (3) · Variable Rate (1)
  • Application Process
    3.5 (43)
  • Timeliness
    3.3 (41)
  • Loan Term4.375 years (24)

Be aware of your rights

published
Transparency
Customer Service
Application Process
Timeliness
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Craig P

Craig PSydney, NSW

Poor experience Alpha Car Rental - Tullamarine

published

Car Rental Branch Manager at Tullamarine gave me an absolute barrelling because I had the temerity to query a charge. His response ... "Nah mate, you're wrong". When I actually quoted the bank statement I was looking at, he continued to tell me I was wrong before hanging up on me! I've used Alpha before but wont be back... if that's what the management are like, I dread to think how the rest of the business operates.

Transparency
Customer Service
Emma W.

Emma W.Greater Melbourne (Outer), VIC

Shonky business avoid at all costs

published
Transparency
Customer Service
Application Process
Timeliness
Car ModelHyundai i30 GD
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Great Service!

published

Alpha helped me get a great car when no one else would. The ease of one weekly payment including rego and insurance was really great. Had a few different Account Managers over the duration of the lease but Rhea was outstanding. Very considerate and patient when my personal circumstances changed and I appreciated all the help she gave me. Thanks Alpha!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2015
Car ModelNissan X-Trail
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The reviewer stated that an incentive was offered for this review

Customer care and service is absolute crap. No professionalism.

published

Beware!!

published

My cars locked iv lost my job the payments made but a receipt from commonwealth ist good as proof so Nik won’t unlock it till it his his account iv been a great customer 18 mths Cargill they know were u live

Fantastic customer service

published

Fantastic from start to finish customer service with Colin was outstanding simply explained no peer pressure I will highly recommend Alpha finance without a doubt so happy with my car thank you for the second chance Deb

Transparency
Customer Service
Application Process
Timeliness
Car ModelHyundai Elantra AD Elite
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The reviewer stated that an incentive was offered for this review

Great deal, great perks, great people

published

Staff was very helpful and informative with all my questions. Affordable weekly rate and I get the option to upgrade after 2years or keep the car after 5years, great perks from going through alpha

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Simon

SimonSydney Surrounds, NSW

Simply Perfect

published

From the online application form through to picking up the car, it has been a pure delight to deal with all involved.
Everyone I dealt with has a passion to help.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelKia Sportage QL AO Edition
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Wendee

WendeeMetropolitan Adelaide, SA

No response

published

it's my understand this service is for those with a less than great financial position but obviously need to be able to pay.

I read plenty of stories of cars being immobilised for missed payments etc. I wouldn't put myself in that possible ever especially if it was my transport. Fair is fair.

It's my understanding the car is a previous rental leased on the security of the car which is fitted with an immobiliser with payments to compensate the increased risk.

I'm not sure what kind of customer they're looking for but I feel more weight is on one side of the scales than the other here.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Alpha Finance
Matt A.Alpha Finance

Great service and car

published

The finance team in particular Kristina were very friendly and helpful. They organised finance and got me into a near new vehicle when no other company was prepared to lend me money due to my credit report. Everything is explained in detail so their are no surprises and if it wasn’t for Alpha Finance i would be using public transport. Thank you for everything. I recommend Alpha to anybody needing a car.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelToyota Corolla E170 Sedan
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Kayla

KaylaGreater Melbourne (Outer), VIC

Total scam

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelHolden Commodore VF
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1 comment
Alpha Finance
Matt A.Alpha Finance
filipo

filipoSouth East Queensland, QLD

These guys are great

published

Customer service was great. All staff on site were friendly and all helped with ease to give me my dream car. I would definitely recommend them to all my friends.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMay 2019
Car ModelMitsubishi Lancer CF
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annoyed

annoyedQueensland

Abusive Demanding and Misleading

published
Transparency
Customer Service
Application Process
Timeliness
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2 comments
Alpha Finance
Nicole C.Alpha Finance

We value all feedback and welcome the opportunity to discuss the specific details of any matter. We are currently seeking to make contact with the author of this review to resolve the matter.
Kind regards
Nicole. C

annoyed
annoyed

Contact has already been made multiple times..still waiting for response on all sent emails...cheers

The reviewer stated that an incentive was offered for this review

Clinton

ClintonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Car is awesome, customer service is pathetic

published
Customer Service
Application Process
Timeliness
Loan Start DateSeptember 2017
Car ModelToyota Camry
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3 comments
Alpha Finance
Matt A.Alpha Finance

We value all feedback and welcome the opportunity to discuss the specific details of any matter. We are currently seeking to make contact with the author of this review to resolve the matter.

Clinton
Clinton
Clinton
Clinton
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Amber J

Amber JCentral Queensland, QLD

Great

published

I have been with the company nearly 4 years and about to complete my contract, very exciting. Customer service good
Easy to communicate with, great little car. Would recommend them

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateMay 2015
Car ModelNissan Micra
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1 comment
Alpha Finance
Matt A.Alpha Finance

We value all feedback and welcome the opportunity to discuss the specific details of any matter. We are currently seeking to make contact with the author of this review to resolve the matter.

Roxy

RoxyGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Best experience ever with a company that gives people a chance.

published

Very high customer service. Didn’t experience any unexpected cost or extras, no issues. Very satisfied with the rate for the loan. Overall one very happy customer. Pick up of vehicle was also a great experience.

Customer Service
Application Process
Timeliness
Danielle T

Danielle TGreater Melbourne (Outer), VIC

  • Verified customer

Quick, Easy & Stress Free Car Finance

published

The staff at Dandenong are lovely, 100% avtive & on the ball and they dont give up until your needs are met. I highly recommend Alpha Finance to anyone looking for a great deal and a dedicated finance company.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2019
Car ModelHyundai Accent
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Stacey

StaceyPerth, WA

AMAZING!!

published

I never thought Id be able to be on my way to owning a basically brand new car!
Im so in love! Its perfect! Thanks guys!
Car was handed over with a full tank of fuel so thats a bonus!

Customer Service

The reviewer stated that an incentive was offered for this review

Sani

SaniSouth East Queensland, QLD

Simple and fast

published

I have been a customer for 4 years with alpha. Dom and ash from marooka branch has made sure my transition to my 3rd car ran smoothly . They ensure i got the top pick of the fleet available and at all times kept me updated. Well done guys

Customer Service
Application Process
Timeliness
Page 2 of 20
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Questions & Answers

Carly

Carlyasked

I'm wanting to upgrade my car as it is no longer suited to my lifestyle. How can I do this?

1 answer
george
george

you can do that by contacting Alpha

Melissa H.

Melissa H.asked

Hi I was wanting to know what happens if the car is written off in an accident? I understand the vehicle would be insured for both myself and someone else if I am at fault. BUT what happens if it is a write off half way through the contract? Do you get a new car? Does the contract end? What happens to the payments. Please reply thank you

1 answer
Carly
Carly

You need to call them, but be prepared to either have to hire another car or put up with no car for months on end

Pat

Patasked

I have been renting a vehicle for $199 a week for the past 5 months, up to date with payments and the car is now due for a service. Who is responsible for service?..Called Alpha finance and they have no idea. Zzzz

1 answer
petermangion
petermangion

You are responsible for all services to the vehicle under a lease its in your contact but if its just being rented/hired and not Under a lease they are.

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