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Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
Very genuine and Honest.
Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.
Rip-off merchants with zero customer service
Their website is full of false claims "most decisions made within 24 hours of receiving documentation" and "you can be driving away in your new car within 24-48 hours". It took a week for me to receive a call back after confirming my documentation had been received and after at least two follow-up calls from me, which were unsurprisingly ignored. Please do not consider applying for finance from these shysters, as you'll end up paying $30-35,000 for a car lucky to be worth $10-12,000.
They say YES when all else fails.
Quick response to application once all documents received. Tom called 10mins after my application was submitted. No hidden costs. All black and white in contract. 100% a 10 out of 10
This is perfect
I love alpha financial,it’s lots help for me, I like to buy another car in the future,alpha is a great place for me, I like to dealing with them in the future
Excellent organisation to deal with
100 percent satisfied, highly recommend alpha finance customer service excellent upon collection off my car to the first contact I can’t fault , stress free no pressure and I will be dealing with them in the future for sure
I love Alpha!
Ash was so prepared and thorough. Thank you for making it so easy! Was able to do this before my day of work, so convenient, thank you! Value for money and a great reliable car!
God if I could leave no star I indeed would!!
Well where does one begin, firstly they seem to make a habit of not taking the payment from the bank, even though you clearly can show the money is in the account, then they lob you with your $35 late fee except you weren't late and the money is still in the account, the amount of times I've told them "well the money is on the account" yet they sent it being so, then they threaten immobilization of the vehicle, but they fail to realize that by doing so they miss out as you can't get to work, mind you arrears are already being paid off but that ...amount isn't good enough, I've had to leave a DV situation and all yet when I explained this they demanded it get this and that and email it to them, how the hell they expected anything after I even emailed the copy of the IVO is beyond me yet they did, they have no compassion no sympathy no understanding, let's go to this week yet again the payment of $270 is in the bank come Saturday morning I look to ensure the payment was taken, well sure enough no it hasn't, I contact them on FB nope still no response then they block me after I told them I'd seek legal action as enough is enough, so I guess it's time to seek legal action & I can only imagine the amount of people screwed over by them not just me, so if any of the people in this review section would to contact me my email is firstname.lastname@example.org let's get these animals dealt with it stops here!!
Stay away from this people
This company are life killer, this company should not be in Australia, very bad customer service, No understanding, If you make a late payment your car gets immobilized even if your out on a side of a highway with babies in your car
Thank God i read the reviews - changed my mind
Was planning to buy - reviews saved me i guess. 2019 Alpha .... Wake up! These kind of tricks and miss treatments are old fashion. If you do it to ONE person, that's u did it to me. You just lost one potential buyer.
there are no extra costs other then stated by staff at point of contract. rate is very accordingly and customer service was all-right. Would recommend it. Enjoying the ride. Cheers.
Car Lease buy
There is extra fees but only fees that you have agreed on when you do your contact. And customer service is very professional every happy with no complaints would definitely recommend.
Never ever lease a car from Alpha
Never ever lease a car from this company 4 years into my contract 1 year to go could have paid off a BMW by now contract always changing always un helpful . If you make a late payment your car gets immobilized even if your out on a side of a highway with babies in your car . Never get to speak to an Australian I can't wait till this contract ends and I can't wait to take my 5 year horror story to a current affair. These sales people are very good at selling you their car and contract then after that they don't care at all take advantage of people the owner of the company even tried selling me a second car recently on what he called a better deal . Might have fooled me once but not twice
Please keep clear at all costs.
The sign up people were great but once that contract was signed it was all over from there. In the 2 1/2 years I was with them I could never get through to my account manager (he is busy right now he will call you back) 50% of the time he would call me back.
I coped a huge tole fine so I asked alpha why this is as it States in the contract that they would be looking after the tolls and direct debuting it from my account? The guy at alpha said "sorry about that I'll fix that up dont worry about it", 2 month's later I get a letter from a debt col...
Treated like dirt by [name removed], abuses over the phone then he hanged the phone up.
[name removed] abused me due to being one week late on my payment. They immobilised my car and I was unable to go to work for two days for being 7 days late on my monthly payment of now $807 due to late fees and there dishonour fees even Though payment is coming out of my card. My weekly payment is meant to be $169. But I have to now pay $807 for this month. I would not get a car of this company but at the time it looked like a good option. I will be making a report to the ombudsman. Very bad behaviour from [name removed] there manager. Treats you like dirt and threatens you.
Just when we thought we had no chance, we ended our week on a high all thanks to John in the brisbane office for coming through for us, cannot thankyou enough.
no understanding at all
very bad company trying to settle issue nik will not listen or even try to help in no circumstances trying to resolve but wont even come to an agreement will have no other option to go to the ombudsman and office of fair trading and dispute he has poor manners rude also made you feel as you low and an imbosile bad bad bad move to get a car from them
Straight up Crooks.
Stay away. These guys will rob you blind whilst treating you like scum and create hell for you financially. The most morally bankrupt company that I have ever come across.
Be aware of your rights
So started with alpha car finance well, but there was mis- communication on repayments from fortnightly to weekly somehow and in the meantime they immobilised the car for 1 weeks repayments outstanding and as I wanted fortnightly repayments, so after getting hundreds of calls and emails back and forth of nonsense with a Malaysian based call centre, I had become bankrupt, I delivered the car to a place to be sent back, and yet I receive emails about alpha car finance to sign a document that they want via email to accept via email, and yet I h...ave sent them my bankruptcy number and start date I still get emails wanting me to accept the document before it gets sent to me to have a look, yet I am bankrupt they don’t understand it, hopefully I complaint to afsa and Asics will do the trick.im happy to chat with You @Matt.A to solve this problem
Poor experience Alpha Car Rental - Tullamarine
Car Rental Branch Manager at Tullamarine gave me an absolute barrelling because I had the temerity to query a charge. His response ... "Nah mate, you're wrong". When I actually quoted the bank statement I was looking at, he continued to tell me I was wrong before hanging up on me! I've used Alpha before but wont be back... if that's what the management are like, I dread to think how the rest of the business operates.
Shonky business avoid at all costs
Went to pick up my car on a lease from the Dandenong branch. They had over a week to have this car ready. I was not allowed to view, start or drive car before signing contracts. Did all the paperwork started the car only to find no radio working. The car also had no mats, there was buttons missing and the condition of the car was poor even though they said it was detailed. I returned the car to the yard and they advised the radio would take weeks to fix but I can rent a another car in even worse condition but would have to pay for the rental of...high cars. Cancelled the contract on the spot as this place is very dodgy. Told I had to wait up to 2 weeks for a refund. I was not allowed to have my payments come out of my bank account they had to come from a debit/credit card. Even if you are desperate dont go here. These people have zero customer service and these cars are overpriced and dangerous.
Alpha helped me get a great car when no one else would. The ease of one weekly payment including rego and insurance was really great. Had a few different Account Managers over the duration of the lease but Rhea was outstanding. Very considerate and patient when my personal circumstances changed and I appreciated all the help she gave me. Thanks Alpha!
Customer care and service is absolute crap. No professionalism.
I had a hardship due to a medical issue. This was for a 6 month period.
After the hardship I am informed I am in multiple thousands of arrears.
Spoke to account manager and he hung up after saying I won't discuss anything with you
Email sent to other person and told payments were due during that hardship.
I have sent receipts of all payments due since the end of hardship and no reply as yet. Arrears should be 0
I will go to the ombudsman today and will also seek legal advice.
My suggestion to all do not go near this mob of incompetent fools
My cars locked iv lost my job the payments made but a receipt from commonwealth ist good as proof so Nik won’t unlock it till it his his account iv been a great customer 18 mths Cargill they know were u live
Fantastic customer service
Fantastic from start to finish customer service with Colin was outstanding simply explained no peer pressure I will highly recommend Alpha finance without a doubt so happy with my car thank you for the second chance Deb
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