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They are scammer
I been lease with Alfa Car Finance for over 2 year now I had a car accident few more ago I call Alfa car finance they Advice me to make a Accident claim which I did make the claim I keep calling the claim Department they keep on telling me different story for the past 2month they don’t do anything if you have a car accident. The claim department told me to go to any Mechanic and get quote and send it to use so we can make the claim faster which I did and I send them the quote paper from the mechanic which they never get back to me since can you...also believe this one I have not been able to drop the car and not been able to go to work because the car is un Driveable this useless Company still want me to keep paying them this company is a big Scammer they don’t help if you are in a car Accident they will keep on taking money from you. Please anyone that is readying this please listen from my Experience and don’t go there you will forever regret it. This is the car that I have Accident on and the refused to fix it I told them to come and pick it up since am no longer use it. I hate this company so much.
The worst decision i made in my life! I second a class action needed.
Do not i repeat, do not lease with this company no matter how desperate you may seem at the time. You end up paying double the amount back on tne car. There is no help what so ever if something happens with the car. They failed to register my car on time, then tried to charge me a excess fee cause they marked my car as stolen!!!! I was driving around with a unregistered, apparently stolen car for 2 weeks before i was informed!!
Crap customer service, [Name Removed] is no help and absolutely as rude as they come.
Go elsewhere please and save yourself the mental and emotional roll coaster you will go through with this company!
Also forgot to add, i was also told that the deposit i paid, is now non refundable!!! 600 bux gone.
Horrible experience, done rent to own, and lost my job during covid out break, I was told since I couldn't pay after the 2 month hardship they given me, I had to pay full plus extra since I was paying reduced amount for those two months, or bring the car back I decided the best thing to do was bring the car back and get an early release of the contract, not only did they not give me the early release statement when I delivered it back, but they claim I damaged the car, of which they had already been called about it month earlier when I got bump...ed in the back by a small truck at a stop light they asked over the phone if the vehicle was in immediate danger and had to be repaired and if I wanted to bring it in for repairs as I was working I said it only donated the back, and it was the only vehicle I had to get to work as I intended to own the car soon anyway it wasn't a major deal for me so they simply said okay well when you have time off enough bring it in, I agreed I'll do that on my Christmas holiday fast forward a bit covid hit I return car now they sueing me saying I didn't fill a written accident report, claiming I damaged the car breached the contract and a few extra things during for more than the car itself is worth since it was a used car when I first got it anyway, on top of that ain't that why I payed each week insurance on the car, nope to alpha car finance almost 14 months after I dropped the car back to them, never to hear a word again even when I repeated asked for a early release letter of confirmation nope nothing then I get a letter of intention to sue. What a dodgy company, what a low life thing to do, only just got work again since co-vid and the economy has recovered enough and now I gotta deal with this scam company. Don't waste your time with this company, whatever you do don't you will get screwed up.
Corrupt and dishonest
You sign a contract but they make their own rules
Holding immobilisation over you if you don’t comply, I have been attempting to transfer ownership but the costs just keep coming, they are absolutely disgusting. Avoid them like Covid! They are worse then Covid
Very unprofessional, poor customer service, great manipulators though. Had a problem within the first week with the vehicle alpha finance provided, payed on time every week with proof yet they say I was behind. The good reviews on this site are definitely one of their own employers/employees. Word of advice for newcomers, Don’t go with ALPHA FINANCE!!!
Avoid Alpha Car Finance Like The Plague
Do not lease a car from these people ever!! I leased cars from them for 6 years, a loyal customer. They told me I was always welcome back so I did try today and they told me lies lies and lies! Oh the policies have changed! Bloody crooks! They don’t have your back they stab u in it!!!!
Class action needed
I have been a customer for over six years! . I am three years into my second contract my vehicle is continuously needing to be repaired at mechanics and it’s been towed numerous times I have been forced to hire a vehicle through Europcar , Avis & Thrifty all whilst also paying my weekly payments to Alpha. My account manager is rude unprofessional and confrontational, I have been waiting for a phone call from his boss for over six weeks now! Apparently now they don’t offer upgrades and it turns out my lease is for five years, Unfortunately thi...s vehicle will not last me another two years where do I stand? Alpha finance disabled my vehicle with no communication in October last year. I called my finance manager Peter and told him my vehicle has broken down and will not start once again, He’s advice was to call a tow truck, I did this I paid for the tow truck and when it was at the mechanics they realised it was disabled and they re-instated the vehicle, No apology no compensation for the cost of me having to get it towed or hire another vehicle to get my kids to school and me to work nothing!!!! My account manager is rude to me because he says that I am behind when I asked for a statement of account I see there are infringement notices that I have never been brought attention to and they slap me with a $300 admin fee each month for these infringement notice that I have never been notified about!! This company seems to think that they can change their services even though they have completed a marketing campaign Spruiking the benefits of being able to upgrade vehicles after 2 years Then they changed it to 3 and now apparently it’s not an option , they lock you into yet another 5 year contract and it just keeps you on a constant roundabout that you can’t get off:( big mistake ever trusting this company.
A load of Bull
Reading through these reviews, I've had a similar problem with their dodgy contracts and misinformation. I wanted to upgrade my car after 2 years as they said I can, but after two years, they told me a different story. Do me a favour, save your money with these crooks. The car was a waste of space, broken aircon after a couple of months, I complained about it and was told that it is my problem. They gave us only one key when we lost our copy, we have to fork out 350 for a new key. We asked Alpha if we can use their copy and they said NO. The ca...r keeps having start-up issues, and the last time it happened, the car refused to start. What's worse was I got stranded at work with a dead car. So, disappointed. So, WARNING, do not do business with ALPHA. (Take it from me, I got ripped off 30k, and yes I was customer and not the type to write these reviews) So hope you learn from my mistakes and save money to buy a car rather than getting it from these low-life scums)
Big cheaters in Melbourne, Plz Do not believe in initiate car lease, even the deposit u pay will not me refunded.
I asked the to finance for my car, but they told me buy car from them so that they can do finance. Like car on lease term End of lease I can own the car.
That’s how they told and started. But I’m in my 485 Visa, so they told me they can’t directly. So they asked me to take the car in the initial lease agreement for 3months then if all my payment are perfect they told me they can ext, and at the end I can own the car. I paid $619 as lease deposit. But end of 3months they said I’m not eligible bcoz of visa. Total waste and paying a lot of money and they didn’t even return my deposit , now they are telling it is an application fee.
They don’t even deserve a one star in customer service
Mostly the same issue as the three most recent reviews. When I finally collected the car it was in a bad condition. One payment missed due to bank acc. Two days later they threatened to immobilise vehicle
Bad customer service and not helpful at all
Me and my partner both applied and they send us a link to send our bank statements and told us they will call back..and we waited for the whole day and then i was desperate to call them back and a lady answered and said they were trying to contact my partner when we kept checking our phones the whole day..i will give them no star..
I’m disappointed in them as they told me they would help me get a car I waited three and a half days for them to process my application then to get back to me with a decline on the application and their reason was coz I could not afford it which I font see why I can’t do not go to them so very disappointed and to be honest I would of given this a zero
Very unprofesional staff! conducted a full credit check even before I have completed my application
Very unprofessional staff! conducted a full credit check even before I have completed my application. It was a basic application I did and been told someone would contact me within 24 hours to go through my application. I received a phone call the following day, confirmed my income, identity, address etc. My application was then submitted by the agent I spoke to. It has been a week I never receive a feedback whether or not my application had been approved or not. If it not then that is fine because I know I have less than perfect credit histor...y but would have been nice if I got an email or call. I sent an email 48 hours ago just to check, again no reply! Very unprofessional. Agents just wanna hit their kpi of how many application they process but dont really care about customers!
I got into the contract when l was desperate, l am paying more monthly for 2011 model than 2020 model. Customer service l will not even go there without crying.
Dont understand how they always say do not use any names, but happen to see names used on all the fake 5 star reviews????? Unusual how that works???? Place isnt helpfull at all anyway, customer service is no such thing with this company?? Say they get in touch to help people that have placed bed reviews but they never do...nuat write it so it seems like there helpfu..
Questions & Answers
My partner got rent to own lease nearly five years ago,
Was just wondering if lease can be transferred into my name so I can pay rest of lease and costs when buying at end of lease.
Be very careful. Currently at end of lease and they are now stating I must re register car In their name prior to them transferring it into my name. Nothing has ever been said about this all I was told is to pay the residual amount and provide a road worthy certificate. They have now blocked my emails and will not return my calls at all. I have contacted fair trading and will be contacting the financial ombudsman tomorrow. Absolutely disgusting the way they have treated me . Stay away from alpha car finance.
Hi Adam, Your statement is not entirely factual as through multiple conversations with you, our team has advised you on the best course of action for your particular situation. This includes the solution previously provided to you of staying in your vehicle 4 months past your lease end date at no additional charge. Our team will contact you again over the next few days to finalise your lease.
I've been waiting for a call all day . My emails and calls have not been responded too at all.
Furthermore I have contacted fair trading and they have advised me I can take this further with the information I provided them. Including the email chain with alpha staff and the email sender from alpha stating I only need to pay residual and road worthy for car to be transferred to me. Lies lies lies
Hi there i have currently been with you guys for 3 years now and my life style has change alot I currently have 3 kids under 5 all with additional needs and the car im currently financing is to small. Would I be eligible for an upgrade? Are you still doing upgrades?
Hi Mia, thanks for reaching out to us. Can you please give us a call on 1300 257 426 and select option 2
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