Very genuine and Honest.
Customer service very fast and professional.
The rate is alright in terms of flexibility and affordability.i am happy to pay what I have been driving. No hidden cost every cost is outlined straith forward it's just a matter of accepting it.
Just when we thought we had no chance, we ended our week on a high all thanks to John in the brisbane office for coming through for us, cannot thankyou enough.
Alpha helped me get a great car when no one else would. The ease of one weekly payment including rego and insurance was really great. Had a few different Account Managers over the duration of the lease but Rhea was outstanding. Very considerate and patient when my personal circumstances changed and I appreciated all the help she gave me. Thanks Alpha!
The reviewer stated that an incentive was offered for this review
I have been with the company nearly 4 years and about to complete my contract, very exciting. Customer service good
Easy to communicate with, great little car. Would recommend them
Loving my new car
Well satisfied customer service well organised Will recommend your services to anyone ..and im loving my new car...there was no time delays service on time..thanks
Compare and have a go
Quick and easy to deal with
Bit expensive but very convenience
However you can compare the price before you buy
Car finance with a difference!!!
Its hard to find a company that actually cares and listens to you, I have a great account manager who has gone the extra mile for me at times I actually thought I had no hope you recover. I've been Alpha for about 2 years now, they didn't hesitate to give me a chance and have continued to support me and my family with car and options of making payments easier. Thank Alpha keep up the good work - continue caring and going the extra mile for your customers because that will continue to make alpha stand out amongst the crowds. Thank you so much God Bless
Good service to use
Alpha finance is a good service to use and I will now recommend them to friends and others I no
The staff on Tulamarine branch was amazing (Thanks Jessie!). The process and approval its so fast onve you provide all documentation. Points of attention: once you choose the car model they don't give you a chance to choose between then all available.... I'm living in Victoria and my plates comes from Queensland, I asked about to change and the answer is: "yes, can be changed but all is from your pocket (+/- $1500)...". I'm still trying to get this sorted....
Absolutely LOVE my new car!
Thanks to all the team at Alpha Finance I'm not very proud owner of new Hyundai i30. Without this company and all their help I wouldn't have been able to get a car. Their help has been amazing and the whole process took less than 24 hours and I was in my new car 2 days later. Thank you!
All in All a Happy Customer
I have recently hired a car from Alpha Car Finance, the whole process was quick simple and overall pretty painless. Needed a car pretty quickly, and wanted to get something new(fish) and reliable, but didnt want to fork out a fortune in one hit. The Alpha Finance Team, were able to help out, there was a little bit of a hiccup along the way, however that has been sorted and dealt with by the Alpha Finance Management. I cannot thank Nigel Sellars enough for taking the time to answer my 100 or more questions (no exaggeration either) I had, and exp...laining it so well, I am the kind of person who needs to be fully informed at all times, and he was able to answer every possible question I had, and always responded within a very short time frame. This is not something you see very often these days from business, and it was nice that he took me seriously as a customer, and took the time to help me, also a huge thank-you to Dominque and Ashleigh (manager of Moorooka Branch) for rushing the car down from the Gold Coast branch all the way down too Moorooka getting it all serviced, cleaned and ready for me to collect in a very, very short time frame for me, after a few change of minds of where I was willing to collect from (based on the previous mentioned 'hiccup' along the way) Even the collection process was great, Ashleigh let me take the car for about a 10-15 min test drive (not sure if thats standard procedure) she went through the contract with me, again, answering near 100 questions I had along the way, and what was nice, is, she actually read things off the pages as she went through the contract, a-lot of places will say 'just sign here' but no, she went through it. Have had the car for about 10 days now, and couldn't be happier, held off writing the review until the first payment was processed and cleared, as I wanted to make sure that went smoothly as well. Very happy with the car, I now have a reliable car, with no problems, fantastic fuel efficiency, I do not need to worry anymore about tyres, servicing, rego or insurance as it is all sorted for me, all I need to worry about it the car. What I am even happier about is, at the 2 year mark, I can upgrade to another car, and continue to do so, every 2 years, which is one of the biggest reasons we choose Alpha Finance! For anyone looking to do so, I do recommend Alpha Finance pretty highly, even if you aren't one of those people who have credit issues, they are great for anyone really! It isn't that much more expensive then buying a car through a bank and everything is taken care of for you! Thankyou Alpha Finance, you have got yourself a customer for a very long time now! Will be back in about 6 months to add-on another car for my partner
Car finance made easy
I leased a car through Alpha Car Finance a few years ago. They give everyone a chance and are understanding. I had trouble getting car finance through other companies because of my past history with debt but Alpha Car Finance give you a second chance and help you out. They are very professional and respond to you in a timely matter. If I needed help with payments they understood. They are a professional company and would recommend them.
The company is defiantly moving forward. This is great for someone with credit problems, process was fast. I’ve had my car for 2 years and it hasn’t had a problem. Would recommend
Easy to deal with
Very easy to deal with. Paid off hire car and everything was sorted. Great service. Good communication. Car went very well throughout whole term.
Thank you alpha finance for helping us really appreciate thanks again I also referred my friends hope fully they will also enjoy
Questions & Answers
My partner got rent to own lease nearly five years ago,
Was just wondering if lease can be transferred into my name so I can pay rest of lease and costs when buying at end of lease.
Be very careful. Currently at end of lease and they are now stating I must re register car In their name prior to them transferring it into my name. Nothing has ever been said about this all I was told is to pay the residual amount and provide a road worthy certificate. They have now blocked my emails and will not return my calls at all. I have contacted fair trading and will be contacting the financial ombudsman tomorrow. Absolutely disgusting the way they have treated me . Stay away from alpha car finance.
Hi Adam, Your statement is not entirely factual as through multiple conversations with you, our team has advised you on the best course of action for your particular situation. This includes the solution previously provided to you of staying in your vehicle 4 months past your lease end date at no additional charge. Our team will contact you again over the next few days to finalise your lease.
I've been waiting for a call all day . My emails and calls have not been responded too at all.
Furthermore I have contacted fair trading and they have advised me I can take this further with the information I provided them. Including the email chain with alpha staff and the email sender from alpha stating I only need to pay residual and road worthy for car to be transferred to me. Lies lies lies
Hi there i have currently been with you guys for 3 years now and my life style has change alot I currently have 3 kids under 5 all with additional needs and the car im currently financing is to small. Would I be eligible for an upgrade? Are you still doing upgrades?
Hi Mia, thanks for reaching out to us. Can you please give us a call on 1300 257 426 and select option 2
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