1 photo
Alpha Finance
3.8 from 413 reviews · View Statistics
See the Best Car Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Alpha Finance

Reviews

Previous
Next
Nazia
NaziaSydney, NSW

Best service from Alpha Finance.

published

I have been a customer of Alpha Finance since 2015 and had absolutely no issues with them. They were very helpful when my rental car was destroyed in 2016 and had us in a new car within a few weeks. I have recently reached the end of my contract and decided to purchase the car. Thank you to Amara and Shanae you were both extremely helpful and made the final process so much easier.

Transparency
5/5
Customer Service
5/5

Easy and simple process

published

Easy online process , able to upload all documents online making it a simple and user friendly platform
Quick turn around
Great clear communication with all members of the team
Friendly pick up employees

Incentivised Review No
Alpha Finance
Alan S.Alpha Finance

Thanks Sherree. We appreciate the feedback.

Other Car Loans

 
 

0.0
(1,234)
Frank
FrankMetropolitan Adelaide, SA

The vehicle to got was perfect

published

The customer service that I experienced was outstanding, I was informed of every detail from start to finish, there was no hidden surprises and the loan was excellent, I would recommend Alpha finance to anyone anyday

Transparency
5/5
Customer Service
5/5
Alpha Finance
Alan S.Alpha Finance

Thanks Frank, we hope you enjoy the vehicle.

Damian brown
Damian brownSouth East Queensland, QLD

Excellent service and excellent customer service

published

Great communication from start to finish and even after the Brisbane team are doing a excellent job would recommend to anyone and I have already sent one person to them

Transparency
5/5
Customer Service
5/5
Car Loans

Find out how Alpha Finance compares to other Car Loans

Know better, choose better.

Compare all
Robert Allworth
Robert AllworthHunter Region, NSW
  • 2 reviews

Great can’t live without it

published

Great for hire and and people who work there cars all good value good for price
The loan people are very help full and vey friendly I would recommend anyone

Transparency
5/5
Customer Service
5/5
Rosemaree
RosemareeGreater Melbourne (Inner), VIC

Great... would recommend to everyone

published

They where very fast in giving me a answer
Great customer service
Answered all my questions and more
I am very satisfied with everything and would definitely use them again..
Good job Guys you are all amazing

Transparency
5/5
Customer Service
5/5
Muriel P.
Muriel P.Perth, WA

Brilliant awesome

published

I have had my vehicle for nearly 2 yrs with alpha! If I had to do it all over again.. I would!
Reading some of the reviews.. customer service is awesome! Even now when I email to say please take payment out always professional.
Ps I am a genuine person and not getting anything for writing my review!

Transparency
5/5
Customer Service
5/5
Alpha Finance
Adam WillisAlpha Finance

Muriel we are so happy to hear that you are enjoying the car and your experience at Alpha.

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Jessie
JessieMetropolitan Adelaide, SA

I was always on the same page and understood the process as they discuss with detail

published

Well stating that , I haven't actually had mine processed yet I'm on the 24 hours final step.. I'm extremely excited , U guys are brilliant at what you guys persue.. I look forward to being able to enjoy the luxary car instead of settling for a older in known vehicle I'll bet is a lemon , which will bring numerous issues I could have afforded . Be smart lend a hand , it's worth your while

Transparency
4/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Car Loans

 
 

0.0
(1,234)
Aden Hitchins
Aden HitchinsGreater Melbourne (Outer), VIC
  • 2 reviews

Amazing

published

Really understand great fun an helpful getting to the next step in your life specially with young people with bad credit rating to give them ago an rebuild their ratings

Application Process
5/5
Timeliness
5/5
Incentivised Review No
Car Loans

Find out how Alpha Finance compares to other Car Loans

Know better, choose better.

Compare all
Madi
MadiHunter Region, NSW

Amazing customer service

published

Nicole from Newcastle Branch has been amazing with any issues with the car. Very accomodating and friendly. Nicole has kept in contact and chased up anything needing fixing/correcting on the vehicle. Extremely satisfied with the service from the Newcastle Branch as well as the vehicle itself.

Transparency
5/5
Customer Service
5/5
alfonso jr B.
alfonso jr B.Greater Melbourne (Inner), VIC

They say YES when all else fails.

published

Quick response to application once all documents received. Tom called 10mins after my application was submitted. No hidden costs. All black and white in contract. 100% a 10 out of 10

Transparency
5/5
Customer Service
5/5

Other Car Loans

 
 

0.0
(1,234)
Nimal Douglas
Nimal DouglasCentral Highlands and Goldfields, VIC

This is perfect

published

I love alpha financial,it’s lots help for me, I like to buy another car in the future,alpha is a great place for me, I like to dealing with them in the future

Transparency
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Car Loans

Find out how Alpha Finance compares to other Car Loans

Know better, choose better.

Compare all

Excellent organisation to deal with

published

100 percent satisfied, highly recommend alpha finance customer service excellent upon collection off my car to the first contact I can’t fault , stress free no pressure and I will be dealing with them in the future for sure

Transparency
5/5
Application Process
5/5
Kerri
KerriIpswich

I love Alpha!

published

Ash was so prepared and thorough. Thank you for making it so easy! Was able to do this before my day of work, so convenient, thank you! Value for money and a great reliable car!

Transparency
5/5
Customer Service
5/5
Rana
RanaGreater Melbourne (Metropolitan), VIC

Company review

published

there are no extra costs other then stated by staff at point of contract. rate is very accordingly and customer service was all-right. Would recommend it. Enjoying the ride. Cheers.

Transparency
5/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Cindy
Cindyasked

Hello,

My partner got rent to own lease nearly five years ago,
Was just wondering if lease can be transferred into my name so I can pay rest of lease and costs when buying at end of lease.

Thanks.

2 answers
M m.
M m.

Read contract no it's clearly states you cannot transfer, sub lease or sell the car, hope it helps

Cindy
Cindy

Can I continue to pay the lease with his permission and at end of lease when buying can I be at Alpha with roadworthy and get transferred into my name without him being there.

Adam
Adamasked

Be very careful. Currently at end of lease and they are now stating I must re register car In their name prior to them transferring it into my name. Nothing has ever been said about this all I was told is to pay the residual amount and provide a road worthy certificate. They have now blocked my emails and will not return my calls at all. I have contacted fair trading and will be contacting the financial ombudsman tomorrow. Absolutely disgusting the way they have treated me . Stay away from alpha car finance.

3 answers
Alpha Finance
Alan S.Alpha Finance

Hi Adam, Your statement is not entirely factual as through multiple conversations with you, our team has advised you on the best course of action for your particular situation. This includes the solution previously provided to you of staying in your vehicle 4 months past your lease end date at no additional charge. Our team will contact you again over the next few days to finalise your lease.

Adam
Adam

I've been waiting for a call all day . My emails and calls have not been responded too at all.

Adam
Adam

Furthermore I have contacted fair trading and they have advised me I can take this further with the information I provided them. Including the email chain with alpha staff and the email sender from alpha stating I only need to pay residual and road worthy for car to be transferred to me. Lies lies lies

Mia N.
Mia N.asked

Hi there i have currently been with you guys for 3 years now and my life style has change alot I currently have 3 kids under 5 all with additional needs and the car im currently financing is to small. Would I be eligible for an upgrade? Are you still doing upgrades?

1 answer
Alpha Finance
Alan S.Alpha Finance

Hi Mia, thanks for reaching out to us. Can you please give us a call on 1300 257 426 and select option 2

See all Alpha Finance questions

Get an answer from our members and Alpha Finance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.