Reviewer Photos & Videos
Good customer service
Phones were answered quickly when trying to contact - the assistant was very helpful.
When I came to collect my product, there was minimal hassle.
Very please with my service.
Shocking and dangerous product and disgraceful post sales service
We purchased a basketball back board and stand and within 9 months of purchase, the plastic board had deteriorated and peeled away from the metal frame. Large sharp pieces and splinters of the plastic board would break off and deflect with any contact with a basketball. Luckily no personal injury was caused.
After a number of emails and reminders - the responses from Always Direct were poor - saying - the reason for the damage was because of the basketball hitting the back board and that by the time we filed our complaint we were outside of...the 12 month guarantee. We could purchase a replacement back board with postage costs. This is a faulty product provided by a company that provides a poor quality of after sales service. Check out the reviews for this company on Product Review - 31 out of 57 rated this company as terrible. There are significant issues with the quality of products sold by this company and the company's handling of damaged products. We wish we had seen these comments before purchasing through Always Direct. This Current Affair material. We urge this company to make good its damaged reputation, services and faulty products.
This is Perfect
Fantastic service, very helpful, love it. Great designs. Will come back again for sure. Love the service and the products.
Bought a 12 egg incubator, arrived with a big crack down one side. Refused to refund or pay postage back so I went to Victorian Consumer Affairs, they are dealing with it.
Great crane great service just what I needed to lift my engine and save my back can’t wait for the new update to be able on the great price
Don't ever get a product from Melbourne shipped - They Use Hunter Express
The shipping is quite cheap with always direct and we discovered why. A week after the initial apparent delivery attempt we still do not have the item. There was someone at the address the whole time so this is highly unlikely. This is now well past the point of when we required the product and the apparently left a card today despite an authority to leave being given. If you want reasonable goods for a decent price and can pick up then there isn't any issue but they do not have the control over their couriers to ensure safe delivery.
Found! The perfect flame illusion electric heater
I made a phone call and arrangements to pick up a discounted item. I received prompt service on arrival with a friendly smile.
Good pricing, and easy to deal with. Product looks good quality. Assume this will last and be hard wearing as solid steel construction.
Fast and easy service. Good to buy from. Will come back more in yh future. Have a lot to do.
Avoid Aussie direct at all costs - terrible!
Purchased a bed through Aussie Direct, it arrived 3 weeks after purchasing. When the bed was opened it was missing instructions, screws and was so badly made that the main support beam didn’t line up and the bed could not actually be put together.
Given this massive fault and the bed being unsafe I contacted Aussie Direct for a refund, they refused saying they would provide the missing screws instead. These people are so shonky and the quality is terrible. I will be making a complaint to the ACCC against this horrible company.
Avoid at all costs, spend your money elsewhere.
Motion bin review
Bought the bin twice, very reliable and lovely customer service as well. would be back for more deals. I ve got two bins all together now, just cnt enough
Amazing quality shower screen
Amazing quality shower screen, great service and speedy pickup service with easy access to the warehouse. Was a seamless experience.
Every thing was fantastic I e joyed the customer service with a big smile and very quick to service Ne in buying my product
Questions & Answers
Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.
Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
has anyone bought a greenhouse from Always Direct?
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