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Always Direct

Always Direct (page 2 of 4)

Online store, Physical store
2.9 from 79 reviews

Reviews

2.9

79 reviews
5
(33)
4
(5)
3
(1)
2
(0)
1
(40)
  • Product Quality
    3.3 (7)
  • Return Claim MadeYes (1) · No (8)
  • Shipping
    2.7 (3)
  • Customer Service
    5.0 (2)
  • Warranty Claim MadeYes (1) · No (8)
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Reviewer Photos & Videos

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Good customer service

published

Phones were answered quickly when trying to contact - the assistant was very helpful.
When I came to collect my product, there was minimal hassle.
Very please with my service.

Shocking and dangerous product and disgraceful post sales service

published

This is Perfect

published

Fantastic service, very helpful, love it. Great designs. Will come back again for sure. Love the service and the products.

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boocuddles

boocuddlesVictoria

  • 6 reviews

Avoid!

published

Bought a 12 egg incubator, arrived with a big crack down one side. Refused to refund or pay postage back so I went to Victorian Consumer Affairs, they are dealing with it.

Quick and easy service!

published

Quick and easy service, friendly staff. First time here and spent under 5 minutes in store. Found them online form a friend.

Great

published

Great crane great service just what I needed to lift my engine and save my back can’t wait for the new update to be able on the great price

stephen13

stephen13Greater Melbourne (Metropolitan), VIC

  • 29 reviews

Don't ever get a product from Melbourne shipped - They Use Hunter Express

published

The shipping is quite cheap with always direct and we discovered why. A week after the initial apparent delivery attempt we still do not have the item. There was someone at the address the whole time so this is highly unlikely. This is now well past the point of when we required the product and the apparently left a card today despite an authority to leave being given. If you want reasonable goods for a decent price and can pick up then there isn't any issue but they do not have the control over their couriers to ensure safe delivery.

Found! The perfect flame illusion electric heater

published

I made a phone call and arrangements to pick up a discounted item. I received prompt service on arrival with a friendly smile.

Pet enclosure

published

Good pricing, and easy to deal with. Product looks good quality. Assume this will last and be hard wearing as solid steel construction.

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Very good quality and reasonable price

published

They were very honest and I help me to purchase very easily and I'll quality of a product was very good and I happy with the price

Great service and deals

published

Great product and service
Affordable prices and perfect steamer
Very efficient service
Facial steamer is in great working order
Thanks team

Good

published

Fast and easy service. Good to buy from. Will come back more in yh future. Have a lot to do.

Freindly staff , very good stuff , great prices

published

Freindly staff , great range of product , great prices, recommend to tradies , will defintly come back for more buying

Avoid Aussie direct at all costs - terrible!

published

Purchased a bed through Aussie Direct, it arrived 3 weeks after purchasing. When the bed was opened it was missing instructions, screws and was so badly made that the main support beam didn’t line up and the bed could not actually be put together.
Given this massive fault and the bed being unsafe I contacted Aussie Direct for a refund, they refused saying they would provide the missing screws instead. These people are so shonky and the quality is terrible. I will be making a complaint to the ACCC against this horrible company.
Avoid at all costs, spend your money elsewhere.

Motion bin review

published

Bought the bin twice, very reliable and lovely customer service as well. would be back for more deals. I ve got two bins all together now, just cnt enough

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Perfect effort

published

What a great place! I was served immediately and got the product I wanted a few minutes after my arrival.

Johnson

JohnsonMelbourne

  • 5 reviews

Amazing quality shower screen

published

Amazing quality shower screen, great service and speedy pickup service with easy access to the warehouse. Was a seamless experience.

Great products

published

Every thing was fantastic I e joyed the customer service with a big smile and very quick to service Ne in buying my product

Perfect

published

Purchased a bin in store. Great service. Can’t expect better service from an online store for a $50 item. Staff friendly and knowledgeable enough to answer my questions.

thank you

published

Thank you. Your after sales support has been at a high standard which has been much appreciated. Really like the product

Page 2 of 4
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Questions & Answers

Notsatisfied

Notsatisfiedasked

Always Direct

Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.

1 answer
Notsatisfied
Notsatisfied

I just need a answer.to why your phones are always engaged ? Why don’t you answer questions online?why don’t you return questions with an answer? Everyone says buy from Australia why ???

Stu

Stuasked

Always Direct

Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
Stuart

No answers
MANN

MANNasked

Always Direct

has anyone bought a greenhouse from Always Direct?

No answers

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