Reviewer Photos & Videos
What a great place! I was served immediately and got the product I wanted a few minutes after my arrival.
Amazing quality shower screen
Amazing quality shower screen, great service and speedy pickup service with easy access to the warehouse. Was a seamless experience.
Every thing was fantastic I e joyed the customer service with a big smile and very quick to service Ne in buying my product
Purchased a bin in store. Great service. Can’t expect better service from an online store for a $50 item. Staff friendly and knowledgeable enough to answer my questions.
Thank you. Your after sales support has been at a high standard which has been much appreciated. Really like the product
- Always Direct
Terrible experience stay away
Purchased lockers online was meant to be delivered in 5 days never came took 6 weeks to get a refund amazing lack of service speachless! Don't deal with this company.
Good fast service. Easy to deal with.
Good fast service. Easy to deal with. Good communication and easy location to pick up from. Happy to do business again.
Excellent quality easy to assemble
Excellent quality easy to assemble And quick delivery thank you Great product delivered in days saved hundreds of dollars buying on line
- Always Direct
Crap site don't bother
Purchased online said product was available for pickup at a $10 fee when it come to collecting the item, whoops sorry not available but we can ship it to you for an extra $100, I was told someone else got that item. Not good enough, pure crap service and unhelpful and unpleasant staff.
They say local pick up available but its not. And they wanted to charge me $10 to pick it up. Dream on!!! Dodgey As!!!
Bought roof rack with a minor problemsend them a few photos, after that they give me couple of good options to solve a problem. Very agile e mail replying. All good
Beware of the false advertising
Do not purchase from this company!!
Worst company ever, what a disgrace in this online market to false advertise
Searched "roof mount dvd player" and clicked buy.... Its not a dvd player its a monitor. more expensive than a dvd player and useless to my kids.
Steer clear of this company, they will rip you off
RIP OFF MERCHANTS>>>>> Taking hard earned money from Aussie battlers
Do not purchase from this company
Do not purchase from this company
Leave a review on google as well guys people should know what kind of business they are dealing with!!!
I purchased a Marquee. Firstly it came with no instructions it literally came with a blank piece of paper. Secondly poles were missing and the only solution was that I pay an extra $67 for the poles to be sent to me because they had given me the wrong poles I'm not talking one or 2 poles pissing I'm talking 20 poles missing. So do not purchase as there prices are good but they trick you and send you the wrong products and then you either have to fork out the kobey for the extra items or you can have a useless piece of crap that you can't use. Choice is yours be very weary!!!
Would leave ZERO stars if possible
The WORST company I've ever dealt with. Bed was 4 weeks late, DISGRACEFUL customer service. Absolutely no recourse, no help whatsoever in organizing a pick up date time despite them LOSING my bed initially. I can't express how bad this company is!!!
Received bed in terrible conditions then was told it left the warehouse in good condition
Absolutely terrible service will never buy from here again
I received a bed that had so much damage supplied photos still wasn't good enough$370 in total
Just can't believe it
Excellent product and great price
I ordered bar stools and they came very fast, I was informed about delivery by e-mail. They came in very good condition and they were very easy to assemble.
HAPPY WITH ALWAYS DIRECT
I ordered two sweepers from Always Direct and received 4. I contacted them and they send me a replied paid Australia post sticker .. Money refunded within a few days.
The two sweeper I received I was not happy with and again contacted Always Direct. Once again they paid for the return postage and refunded money within a couple of days.
The person I dealt with was Sammi and he/she was so professional I was really impressed with the customer service I received.
The problem I had was with Australia post as the first two sweepers went all...over Australia and were eventually returned to me. Took about 10 days to be delivered back to Always Direct and only after going on the web and finding a complaint from an Australia Post customer that I could contact some one in a position to help. Customer Service at Australia Post was disgusting. So good on you Sammi Always Direct you were fantastic and I appreciated your help
I have been on the phone all day just to try and get hold of them but does anyone know where abouts always direct is in eagle farm near Brisbane airport? i want to know if my bed is ready i never got an email saying to pick it up.
Beware! These guys are Shonky!
If I could give no stars out of 5 I would!
This company is not credible - please be wary! I had to launch a PayPal dispute to get my money back.
I purchased a faulty item from them and after paying postage to return it they refuse to refund me. Just to get them to reply or acknowledge emails/phone calls is like pulling teeth!
There are lots of other much better and reliable online shopping stores please don't risk buying from these shonks.
I have been looking for a good marquee for the coming Spring. This marquee I got from AlwaysDirect is just what I have been looking for. Good quality, fast delivery, good price. Informed all the way till I received the marquee. Good job. Keep the good deal coming in guys. I will be back.
Questions & Answers
Hi, I would like to purchase an item for the company. Is there guarantee that we will receive the item given there is a 50% chance with both positive and negative reviews I read?
Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.
I just need a answer.to why your phones are always engaged ? Why don’t you answer questions online?why don’t you return questions with an answer? Everyone says buy from Australia why ???
Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
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