La Salle dining suite
I purchased the La Salle extension table, 5 chairs, a bench seat and a buffet. After my bedroom suite I expected this purchase to be perfect. Regretably the table developed a crack in it. Between head office and the Bankstown store a happy outcome was made. I love this setting, it is solid and looks good. The bench seat is fabulous.
WORST CUSTOMER SERVICE
Most of the staff have very poor customer service skills. Absolutely no clue on how to talk to a customer. I made a complaint on their website but no response from management.
Liked the product. Small problem with delivery. Darren, Store Manager assisted and sorted. Head Office were great as well. Would shop there again. Love our new bedroom suite. Good range and helpful staff.
Poor Quality Kids Mattresses - DONOT SHOP AT AMART!!!!
We bought 2 mattresses for kids and they softened with in 6 months (product warranty was 12 months). My kids who are 8 (25kg) and 4(17kg) years old started complaining that they can feel the timber under the bed.When raised the issue with AMART, the reply was " that's how they are designed and warranty doesn't cover this" The mattresses bought from Ikea with same price are VERY GOOD. This is the first and last time we are going to AMART and wont recommend this to any one.
- NSW, Caringbah
- Verified customer
Superb Service - really outstanding
After 19 months, an electrical problem occurred on our Electrical Recliners. I called and the service was amazing - super polite, friendly, competent and to the point! In no time, the lady concerned located our purchase record, assured us we are covered under warranty and sent us a link to fill a claim form online. A technician will attend our home to fix the problem very soon. It was a pleasure dealing with support at AMART.
The staff along with store manager don’t have standard customer service skills.
Not even one star it’s because of my worst experience .One of the staff approached me in a very rude manner and he was very rude with my child and with my self , it’s like he yelled at me which was really inappropriate and unacceptable behaviour because of this I changed my mind. Next day I had a chat with store manger but she didn’t want to understand my situation instead of that she was trying to protect her staff. She didn’t even try to understand what I meant. She just tried to cover her staff’s worst manner even though she just said i apo...logised but sounds like that’s just a sentence that she had to reply as a conversation. So I will never and ever recommend anyone neither I will go.The bottom line is they don’t have standard customer service.
Rubbish!!! Spend your money elsewhere!
Lounges both squeaked 3rd day after purchasing. Have had technician out 5 times only to make the issue worse! Offered a measly $650 to pay out my warranty and take the lounges as is. Do not purchase from amart. Spend your money wisely elsewhere!
Disgusting!! Worst Customer Service EVER!!
Disgraceful service. Happy to take your money but when it comes to after service / delivery care - then they just ignore you! I had my furniture dropped out of the truck onto the road and dragged into the house by a single delivery person - there were 2 there, but 1 stayed outside playing on her mobile!! To make matters worse - delivery driver smashed his door into my car and left a dent! Sent pictures of damage only to have the delivery team insinuate I was a liar!! NEVER buy from Amart Furniture Penrith!! They treat your new furniture with little care and damage your property.....
Excellent Customer service.
The staff were fantastic in customer service especially Emily and Mark. They took their time while serving us and they explain about the product material and measurement. To many car spaces and to find and locate the store.
Misleading in regards of return policy
I have purchased a table furniture few weeks ago. However , staff from the Caringbah store has not cooperate for the exchange and misleading the return policy. However, there is a 30 day return policy in regards of change of mind. But, she refused to exchange a table. It is waste to me.
Last year in September we bought a new lounge suite from Amart Furniture store. It was delivered to our front door. The delivery people told me they were not allowed to set it up, or even carry it inside for us, so I had to do it alone as it was in the middle of the day and I couldnt leave it outside. The suite is very comfy with 3 recliners, last week one of the recliners stopped working - Im a bit disappointed as it cost alot of money.
Enjoying my latest purchase from Amart.
It was super easy. I walked in and in less than 10 minutes, I found what really stood out to me and a staff was already heading over to help me make my purchase. There were a whole range of products tailored to search and I managed to find the perfect one that fit my likings. I made my purchase on July and I am still loving my purchase and am fully 100% satisfied with it and it was definitely easy to put together.
I would give a 0 if I could. Terrible customer service. Damaged furniture when delivered!! DON’T SHOP HERE!!!
I am not satirized damaged products and terrible customer service!! Should be shut down due to poor and rude service! Won’t be cooperative with me in this situation at all!
Impeccable Customer Service and Refund with out Question
Thank you Amart Coffs Harbour, Peter with his product knowledge and easy sales style, Catherine the customer service Queen , Amarts Management with the empathy and understanding of a local family business have restored my faith in Retail industry. A BIG THANKYOU to you all. See you soon for more of your product expertise and great value Furniture. Cheers Andrew
Doesn't last a year.....
Extremely disappointed in the quality of the furniture I purchased from amart. The Keller sofa pair is terrible quality. It comes with a 7 year product guarantee but when the store told.me.t ok make a claim online i was told it was wear and tear and that I wasn't covered. After a little over a year the cushioning.in the seats has worn flat in some places exposing metal and wood to be felt through the fabric. Absolutely disgusting. The fabric is pulling apart at the seams also.
Very dissatisfied with the service
Purchased a coffee table and a lamb table, got home found a crack on one of the legs and 2 holes on the top of the table itself. Called the store, the staff member told me that I can replace it. When I went there another person pulled out my account saying that I was offered 50% but I declined it which is totally not true I wasn't offered that so obviously they write things on the system that doest match what they have told you. Then I get the table, put 3 legs then got to the 4th one it fell apart. Called them again they said they'll speak to ...the manager and get back to me which again didn't happen. I waited 4 days no one returned my call so I called and spoke to the manager and was very disappointed with her poor service as well. She said that they can offer me the discount only if I keep the table. I have been 3 times to the store for one piece of furniture that was faulty. Seriously? What on earth I will do with a defected table as well as misleading information put through was really unacceptable. Never going back again
Chinese/ Malaysian cheap quality products
Amart range includes chinese / Malaysian range of recliners which last only 2-3 years.
Pathetic service, doesn't give you proper warranty. Mails not responded.
Spend few bucks more and buy from nickscali or other good brands who follow Australia consumer law
Extremely Useless product & customer service
Bought 3 seater recliner with 5 year replacement/refund warranty which got broke. Made claim through their website however didn't get any response for 2 weeks. Finally they sent some 3rd party repairer to inspect recliner who gave report indicating product is not repairable. Though the product was under warranty, Amart refused to provide full refund/replacement or repair. They offered ridiculous amount of store credit indicating that damage wasn't informed to them within 7 days which doesn't make any sense. Consumer can only inform this idiot when damage would occur. How is it possible to inform anything until damages occur? Never ever recommended. DO NOT BUY ANYTHING AS AMART FURNITURE IS A SCAMMER.
Excellent Service - Great Furniture
We have Le Franschhoek dining setting, buffet & desk and couldn't be happier. I am surprised by some of the bad reviews as our experience has been excellent! Our purchases are beautifully built and extremely strong. Special thankyou to Amanda for being so friendly and helpful!
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Questions & Answers
We have just bought a bedroom suite and it does emit a very strong odour. Since we have had it my partner has had severe headaches, nausea and stomach cramps and I have had milder headaches. It is to the point where we have to sleep in another room. Can you please let me know, what are the chemicals we are smelling and what can be done about it?
Hi I have just picked up a rose bay double bed. When we put it together the slats won’t fit at the head. On measuring the rails at the head are 2 cm narrower then the rails are at the foot. Looks like the screw plates are wrongly positioned on the bed head. Any ideas? Thanks!
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|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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