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Amart Furniture Online Store

Amart Furniture Online Store

1.5 from 71 reviews · View Statistics

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Tim
TimHobart, TAS

Hudson Bay QS bed -- Super happy

published

The first thing I noticed was that it was beautifully packed -- it would have survived any mishandling on its journey here. The assembly instructions were sparse, but certainly sufficient and totally accurate. It was a pleasure to assemble ( the instructions estimated 30 minutes for two people but I took about 5 hours, but that was a deliberate decision to work slowly and carefully.) The nine sets of hardware were separately packed and labelled. The finished bed is very nice and solidly made. The only curiosity is that there were some left over bolts and fittings, but I am certain they were superfluous. All in all a great purchase.

Product Quality
Shipping

Quality is good, packing is terrible and delivering is bad.

published

The quality is not bad, but they can't pack all the items properly. I gave them my business 3 times and they only got it right once. I have to deal with missing parts and wrong colour. I live on the first floor and the delivery driver refused to go upstairs with my item.

Product Quality
Shipping
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0.0
(1,234)
Carlos
Carlos
  • 16 reviews
  • 18 likes

After payment, never heard back from them. My advice? Stay away.

published

I purchased a sofa more than 3 weeks ago. It was supposed to be ready after 2 weeks tops, so far no news. You can buy a new car and get it delivered faster than a sofa in Amart. Supposedly the item was on sale, which I assumed meant that there was an excess in storage.

I am regretting my purchase so badly, and the worst part is that there is absolutely nothing you can do as a customer.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Shaunaghb
ShaunaghbVictoria
  • 5 reviews
  • 1 like

Amart LINARES Set of 4 Black Dining Chairs-Terrible Quality & Delivery Cost is a joke

published
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Product Quality
Shipping
Belinda C.
Belinda C.Perth, WA

Poor delivery experience, wrong product sent

published

I ordered a black bed and a boxed mattress. I was unable to get a specific delivery time from Hunter Express, resulting in me staying home all day. Product arrived, and two of the bed legs are bent and the box damaged, due to inappropriate handling I would assume, and the bed is actually the wrong colour. The delivery cost was exorbitant, having been sent from QLD (to WA). Why was it not just delivered from my local store I wonder. I won't shop here again.

Product Quality
Shipping

Shipping cost is a joke

published

Wanted to buy an item online only to get to the cart and find the shipping cost is half the product price. No option up collect from store. Called customer service and they were no help. Such a shame they’re trying to scam an extra $80 on top of already expensive low quality products

Shipping
Incentivised ReviewNo
silverlight
silverlight
  • 3 reviews
  • 1 like

Bad communication, goods not available

published

I ordered a desk and chair online. After two months waiting, I received email to collect the goods. I called and email confirm the pick up date. I Received confirmation email. When I turned up to pick up, the chair is not available and I had a refund. What a waste of time.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Daveinnewy
DaveinnewyAU
  • 5 reviews
  • 3 likes

Poor online delivery experience, arrived late, boxes damaged, parts missing and poor customer support

published
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Product Quality
Shipping
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0.0
(1,234)
Dupree905
Dupree905Loganholme
  • 2 reviews
  • 2 likes

Buy elsewhere

published
Product Quality
Shipping
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Broken table, over a month for a refund!

published

We purchased a folding camping table online, which arrived damaged. The customer service I received was awful - it took so long for them to respond (over 48 hrs each time). When they finally offered a refund, I didn't receive it for over two weeks and only got the refund once I followed up with them again. Terrible service, would avoid them in the future.

Product Quality
Incentivised ReviewNo
Chris Christie
Chris Christie
  • 2 reviews
  • 3 likes

No to poor customer service.

published

I received damaged items with no to poor customer service. Delivery was not delivered on stated day. Far too much back and forth to resolve issue. I will never purchase from them again based on Customer Service alone.

Product Quality
Shipping

Damaged goods. 5 contacts. No response

published

We received our goods and they are all damaged. We have now left 4 detailed messages over 3 days and spoken to customer service as well, who said they would follow up. To date we have no response. From time to time goods arrive damaged - we get that - but to have no solution, let alone a response, is pretty bad.

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Shipping
Incentivised ReviewNo
Product AppearanceAs advertised
Jo jo
Jo jo
  • 2 reviews
  • 1 like

Half of bed delivered and no date for the other half

published

Ordered a single bed. Package 1 of 2 delivered on 7.4.21. After not receiving the rest of the bed rang 1800937566 on 9.4.21 told an email would be sent about delivery. Still nothing. Rang again on 13.4.21 said it had been sent but couldn't tell me where it was. They said would send email with tracking n.o -never happened. Rang again on 15.4.21 said the box hadn't been found. Again not just "we will send another one". Seriously, why it hasn't arrived is not my fault as the customer. Amart is a big company- send another one.

Incentivised ReviewNo
Buhle
Buhle Sydney, NSW
  • 3 reviews
  • 1 like

Buyers beware! They’re a scam

published
Product Quality
Incentivised ReviewNo
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0.0
(1,234)
Disgusted
Disgusted
  • 2 reviews
  • 1 like

Lies, lies and bad customer service

published

Ordered a bed for my daughter on 29 March. Paid for delivery. Website state 5-7 working days delivery. Today is 13 Apr and I am still waiting for the bed.

Tracking states it was delivered from Melbourne to Traralgon on 01 April (approx 2 hour drive). It took the courier until 08 April to register receiving it. It is a 1 hour drive from Traralgon to me, yet i still dont have the bed.

Customer care are the worst. Lying to me, making up stories that I can prove are wrong based on the tracking advice and what is written on their website.

If I could give 0 stars, I would.

Shipping
Incentivised ReviewNo
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Questions & Answers

Joe and Karen
Joe and Karenasked
Amart Furniture Online Store

My name is joe robinson I purchased an outdoor setting on line three weeks ago for $369 you are now advertising the identical product for $329 invoice number amrt01970831 transaction id 3hg056890739011151 you advertise lowest price guarantee please advise if you are going to issue a $40 refund

No answers
Udari Ekanayake
Udari Ekanayakeasked
Amart Furniture Online Store

Where do I find the warranty form

3 answers
Udari Ekanayake
Udari Ekanayake

I need to fill up a warranty form

Udari Ekanayake
Udari Ekanayake

Please send me the ljnk

Jia
Jia

https://warranty.amartfurniture.com.au/

Cheryl H.
Cheryl H.asked
Amart Furniture Online Store

can you get a package deal

1 answer
Katrina
Katrina

I did when I brought mine

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Amart Furniture Online Store

Details

Compare all 59 Amart Furniture
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Compare all 59 Amart Furniture
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