Missing pieces. Bad quality. Complicated & poorly written instructions. Assembly time is very long.
Missing pieces, integral to assembly of bed. Complicated & poorly written instructions, writing is too small and images are extremly small being hard to see how to assemble in correct position. Assembly time is very long, incorrect as per instructions. Unstable and warped furniture due to poor manufacturing. After assembling following instructions, all items appear warped and unstable.
I will NEVER buy from here again. Quality is so bad and price is to high for such bad quality.
Couch only 18months with rip
brought a couch worth $2400 Only 18months ago it has a small tear in the fabric. We put in our claim as we have warranty on the couch, it was declined because apparently it wasn’t “accidental”, when we brought the couch we were under the impression if you get a stain or rip on the couch it will be fixed. This is not the case and think it is really unfair. The product should last longer than 18months. We were offered a small amount of refund but our couch value has dropped completely. Won’t buy from them again poor service
Had a problem, promptly replaced and resolved, no difficulty, just great customer service
Had a problem with a leather lounge, sent through the issue to their customer service, out came the technician, took one look and said that shouldn't happen, the lounge was replaced promptly and without issue or resistance. Some of their furniture might be at the cheaper end of the budget, but the service is all top shelf. Can't speak highly enough of their after sales service.
This company has such a good ranch of bedding i found to very hard to choose which would suit myself on top of that when i finily found what i wanted they were fantastic in getting it all to me on the day they said and they helped me get everything inside for it rained very friendly and bent over backwood to help me
Bad product and 0 care given by super amart
2yr old lounge suite that we paid $2699 for. The material is ripping the foam is falling out. The parachute levers have been replaced three times, they are very dangerous and open with out any warning the wire line frays away which is also dangerous and very sore when you don't realise and stab yourself in the hand with it. I sent in a claim to the warranty department and they contacted me and said that it's not covered and that it's just the luck of the draw she said on the phone. They clearly don't stand by their product and it's just a joke....I will never buy from super amart again I have told all my friends and family not to buy from them and have also taken to putting it on my Facebook. Anyone looking at the reviews because they are wanting to buy there DON'T.
Great service, value for money
Very happy with our purchases from
Initial contact was made by email from overseas. Staff member at Helensvale was very helpful and I was given discount on top of listed prices.
Delivery was made by two helpful guys who placed everything in the rooms.
First time I have received everything on time without something missing.
Very happy with the products which my wife and I assembled.
Lounge pealing and not even 3 years!
We purchsed a bonded leather lounge from Amart not even 3 years ago, and about 6 months ago it started flaking. We did all the right things with leather care etc so this wouldn't happen, but clearly it didn't make any difference. We paid a lot of money for our lounge and we expected it to last much longer then 3 years that's for sure!
Peeling lounge suite
My two lounges are falling to pieces!I have tried on numerous occasions to talk with your store manager,apparently last time I called she was stuck in Bali.We only had these lounges for not even three years before they started peeling.The $200 which your sales assistant offered to purchase a new suite from your store is not what i will accept.
- Verified customer
Price reduced 1 week after purchase.
Bought a 3 piece leather lounge suite and a extra 2 seater 1 week ago for $3534, the 3 piece suite on its own was $2499 Just noticed today 1 week later the price has been reduced to $1799. Well I can tell you I feel like I've just been deceived. Not happy at all, will be paying the store a visit on my way home from work tomorrow.
I wont be buying couches from them again the cushions are not removable ( they are sewn in )and the quality is poor, the material has ripped in multiple places on the couch and the arm has come loose on one, i previously had fantastic furniture couches and wish i had purchased from them again, the cushions were removable and they were a superior product to amarts. never again.
sick of being stuffed around
sick of getting told the items for my lay are coming in, ring us but not all items have come in. Then you ad things to the layby and they have it in stock and now they haven't got it in stock. Not once did they say they we will have to ring to me sure we have stuff. Well over $3700 and yous never have stuff in stock. Then if we cancel it we loose 10% I think maybe it's time I just take the $3700 and go to fantastic furniture at least they haven't stuffed us around
Delivery delay and misinformation
I purchased a single bed ensemble for my grandchild as was promised delivery between 8 am and 9 am.to ensure I purchased the ensemble.
I have received a call from the delivery contractor stating delivery would be between 10am and 12noon.
I told the delivery contractor that A Mart had ensured me delivery was arranged for between 8am and 9am as I had to travel to my sons house to receive delivery and then go to work.
I now have to miss a days work and pay because of A Mart or their delivery contractor.
The delivery driver said he was just a contractor and when he loaded at A Mart this morning nobody told him of the early delivery so I would just have to wait until he has finished other deliveries and hung up.
Cool kids bed
I bought a bed from Amart at Helensvale for my 2yo daughter as her first big bed and it's awesome! It has a pull out bed under it plus some drawers, so it's perfect because she has a little brother on the way that she has to share her room with. It wasn't too hard to put together and it's so solid that I can even nap on it with her! I was told I'd have to wait for about 2 months for it to come in when I ordered it, but it got there like a month faster than they said so I was pretty happy about that. Really happy with it and the mattress.
Bought a couch from Helensvale, had to return it as it was fault. Got another one delivered and it was broken on arrival. Had to wait weeks for a new one. 4 months later it was doing the same thing. It was pick up (December 2014) andwas told that I had a credit. Went to pick another one. To be told they can't find the paper work on the return and have no credit. Still waiting!!! We have bought over $5000 of product from them. Won't very go back.
Bonded leather sofa flaking/peeling
I too purchased a bonded leather sofa that has now started to crumble and flake.
The sofa was brought for our spare lounge room so hardly used up until end of November this year when we re-arranged room to make it more inviting. Sadly over a week of normal use the leather had peeled and is flaking off. It is now covered by a blanket and unusable yet again. It is very very sad that you are told that it should wear like our genuine leather sofa yet when it is used it degrades quickly and looks like a cheap sofa.
Would like someone to have a look at the extent of damage as I am embarrassed about it and need another sofa that we can actually sit on without getting covered in black pieces of bonded leather.
Purchased a Diamond sofa bed from Helensvale store on 15/12/2014. At no stage during purchase were we told that it had to have legs assembled. If I had known this I would not have purchase the sofa. It was for my daughter who does not have to tools or the manpower to fix and put upright by herself.we have travelled 150 kms.to see if we can fix it. I did complain to the manager and asked if he could have someone do the job for us. He said we couldn't. We recently purchased a sofa and bed from Furniture and More at Labrador. Their customer service was outstanding with the delivery persons assembling and positioning the products. A real feel good experience. I will not be purchasing from AMart again as I do not feel valued as a customer.
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