Reviewer Photos & Videos
I got scammed by Amart, and my money not refundable for they're fault.
I'm disgusted and im furious. I've been scammed, i orders to sofas and it was on special because it was dirty and a bit beaten up, however it was in amazing condition when i checked it. The women who worked there "[Name Removed]" had said those things. When i purchased it the worker helped me bring them in my car. When i got home i inspected it and there was a huge rip. "[Name Removed]" never told me there was rips. I called Amart and they did nothing about it, and I JUST bought it. The workers there too are so rude and lazy. Don't buy from Ama...rt unless your trying to lose your money and get ripped off. I lost $4000 thanks to Amart and they're rude workers. Don't recommend coming here, unless your looking forward to getting scammed. My email is - [Contact Details Removed]-
Bought the optimus 3 and 2 seater leather sofa , only just over two years old and it's already showing very bad wear and tear and faking , would advise not to buy from this company, I have sent messages many times about this problem and receive no answer
wouldn't recommend spending even $1 in this store. manager has no issues selling defective products with some of the worst reviews online, when issues are brought up you are told "they will improve over time" issues are passed on to 3rd party companies that then run you around back to customer service which tell you to speak to the store and the cycle continues. company is happy to take money from you then offer no assistance when their products fail. if your looking for new furniture go to Harvey Norman.
- QLD, Logan Central
Having ordered online, with lots of communication. I picked up my chairs and table yesterday. Lovely ladies, great service, can't complain, but get home and unwrap the chairs to find one chair under the bubble wrap had been scratched removing the paint.I have uploaded pics to show i was taking the bubble wrap off at the time.
- QLD, Logan Central
Service not so good
Store was great to navigate and easy to find what I wanted, very good range of furniture but the quality within the lounge suites are very poor, looks good but not good quality for the price I paid.
Excellent in store customer service but when you make claims and ring the main office they dont prioritise important issues unless you practically spell it out to them, It’s either bad communication or just lazy to not help the customer.
Just to let people know that you have consumer rights, because I searched my rights after having major issues fro...
Ecellent collection...Good offers
Loved their collection. Wide range. Also loved the offers. I made really good deals there due to good bargains available. And even the shipping cost was affordable. Delivery was right on time. Th quality is also good.
Leather is not leather
Puchased 2 x black leather lounges. 1 year latter the leather fell apart. Called them to complain and they could not care less. The warranty was 1 month over the 12 months and they thought it was ok that $3500 worth of furniture was useless after 13 months. DO NOT BUY THE FROM THESE PEOPLE. This happened a few years ago. Since the we purchased a replacement from Harvey Norman and no issuse.
- QLD, Logan Central
AFFORDABLE Reliable Value for Money for our needs.
I have relied upon SuperAMART in QLD for the last 7 years for my family's basic furniture needs, bed frames, mattresses, lounges, outdoor furniture, kitchen tables etc and I must say that SuperAMART offers value for money. When you need to set up a rental house on the cheap, their service method is so easy... I just go online, make my order, then make my payment and wait for delivery so as we travel around a bit, I get brand new furniture for less in every rental home and match the furniture delivery day to the day we pick up keys and hey presto... An empty rental becomes a home instantly. Where there have been issues with damaged stock - SuperAMART have always rectified the situation quickly and easily. So I say... Thank you!
Terrible delivery and customer service from the store to "michelle m. at customer care"
Original purchase was no problem. Paid for delivery of king size silverwood bdrm suite and mattress. On delivery they forgot the bed rails and they had overtighten the straps in the truck and cracked the headboard. Driver says he will drop the rails in after work. No not good enough we want it now. We have to call the logan store in regards to the headboard. Annette tries to tell me it has to go to customer care and i wont get it today. I tell her i will not accept that. She palms me off to Michelle at "customer care". But all she wants t...o do is argue with me. 20 mins later after leaving me hanging on the phone for 10 she comes back and tells me they will deliver tomorrow. I give up and agree to this in which michelle slams the phone down in my ear. I try calling her back but she wont answer. Next day bedhead gets delivered so we go to put it together but one of the fittings on the bed rails is the wrong one. We again call logan store but sharni informs me they can't help but she calls Springwood who have the part. We ask logan to deliver it but they refuse. In the end i have to drive from my apartment in the city to my daughters at marsden to pick up the wrong part, drive to Springwood to swap the parts, drive back to marsden and then back into the city. Smart will take your money no problem but dont want to know about it when they stuffed up and have to fix it. At the least i want my delivery fee back.
I bought a soft mattress worth $1700 when the the mattress was delivered to the house it was a different quality mattress it was a harder mattress
I am not happy with there quality and service
They look like scammers
Bought a TV Unit and it was missing parts and numbers were on the wrong pieces... No glue, holes weren’t drilled like it said it would be. Never shopping here again!!
not pleased with Delivery promise.
We were looking for a re-selection after a warranty claim. We were told that the new Lounge will be delivered in 2-3 days but once the admin lady found out that it is a claim she refused to give us any date. after couple of days when I called in to get a ETA she just told me that nothing less than 2 weeks. I got my friend to check in the truth and told him to go and select the same Lounge from store and get delivery time. Not surprised but he got 3 Days promise of delivery. I'm still waiting for a ETA but no definitive date but just tales of their incompetence. "we don't have Trucks" is what you get for an answer.
"WON"T RECOMMEND ANYONE TO DO BUSINESS WITH THEM"
I am so pleased i chose super amart
My interaction with the super amart staff at logan central was nothing but posotive. Not to mention i recieved all my products by delivery at a reasonable price and in short time
2 Recliners fully failed in 9 months.,
I had 2 new recliners purchased from Amart 16 months ago, then resold to me. Both recliners failed in structure within 9 months. The company that sold them to me refused to give me details of where & whom they were purchased from so as I could claim warranty, as the company that sold them to me, still has not rectified or offered any reasonable solutions. Imagine my surprise when I saw the exact same recliners being sold by Amart in their last catologue. I rang my local Amart where they would have been purchased, & received confirmation they we...re the sole provider of these recliners. This brand is not sold by any other company other than Amart. Both recliners are still well under the 2 year warranty period. I was charged an exhorbant price for these recliners, only to find they are one of the cheapest Amart sells. They are unusable. If you extend the recliner, you have to tip it up on its back to push it back in, and if you attempt to sit in them, they are so twisted that you end up sitting sideways. I've had a Recliner Repair Person give an official inspection report, in which he states they are well below the Australian Standard of Manufacture. I have contacted my local Amart Store, spoke with a Manger, who did not want to know, showed no concern, and basically didn't give a damn. Amart, I will never ever even set my big toe within your doors again. I have bought form Amart previously, but I will not under any circumstances ever buy again. And please do not insult me by replying, we are sorry this has occurred, please contact us........
Spartacus Lounge Suite
Purchased August 2014 for $1799.90
Don't buy one!
I can't express how dissatisfied we are with this product. We have already had it fixed by the leather doctor. And with no luck with the store at this stage we have to wait for the leather doctor to come out again to reacess.
Now one recliner had its mechanisms fixed, however when you recline either recliner the foot rest only recline So far not up to were they should be.
The material is very loose in various sections of the both recliners and 3 seater (which you can't use as a reclinin...g 3 seater as there is a gap in the middle) the head rest on both recliners and arms and seating area of the 3 seater. Yes it's due to have some wear and tear however not to this extent at an early period of time. This was a large purchase for our family and will not last the 2 year fabric warranty or 5 year structural warranty. We are certainly not rough with the suite to make it wear so quickly. Due to the ongoing trouble with this FAULTY product we are requesting a full refund or store credit.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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