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Reviews

1.9

70 reviews
5
(10)
4
(5)
3
(3)
2
(3)
1
(49)
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Ruth M

Ruth MMetropolitan Adelaide, SA

  • 3 reviews

Couches are not made to sit on

published

They sell inferior products that do not last the term of warranty from normal wear and tear. A leather L shaped couch literally split from beneath one seat and foam spilling out, from just sitting on it - what a couch SHOULD be able to handle. Sitter is 70 kilo so not even an unreasonable use. A-mart advised its wear and tear, not warranty fault, evidently a $2000 leather couch isnt made to sit on...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMelrose park SA
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George M.

George M.Metropolitan Adelaide, SA

Amazing Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno Para
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Terrible, cheap quality.

published

I bought the spacesaver drawers for $249, expecting decent quality for the price. The wood (if you could even call it that) came out of the box damaged and then was difficult to assemble. The structural integrity was poor and overall the quality of the materials was very poor. Would not buy again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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Beware

published

I wish I never walked in the door. Bought a couch and dinning setting. Both are cheap rubbish. Will probably need to replace couch in 12 months. I called customer care about wobbly legs on chairs and the sales woman said it was my fault, I put them on wrong. Putting legs on chairs is pretty straight forward. I completely regret purchasing anything from amart.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMunno para
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Kel b.

Kel b.South East Queensland, QLD

Poor quality sofa

published

Sofas arrived with some minor damage, marks on arms from storage etc, took ages to sort out but got it swapped over.

Paid $2,500 for it but 2 years later it’s fit for the bin!!!
-2 out 4 recliner cords have snapped
-corner piece of sofa has totally gone, no weight can be rested against the back, so it’s useless.
- leather look material has bubbled and peeled in many areas
- and seats have sagged so much it’s totally lost it’s shape!!
Didn’t expect to be needing to buy a new sofa so soon!
Very dissatisfied customers

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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dissatisfied customer

dissatisfied customerSouth Australia

Do not waist your money on SMART CARE

published

It is not as easy as they tell you.
The fabric care kit does not work as good as they advertise it.
You need to email Smart Care proof of purchase.
You need to send Smart Care photos and it needs to be done within 5 days of the accident. it will get rejected anything over the 5 day period.
Amart nor Smart Care tell you this information upfront.
Save your money and get it professionally cleaned by an independent cleaner.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Hannah

HannahMetropolitan Adelaide, SA

One word: bad

published

People in store are fine. But the delivery could not be any worse. They arrive 2 hours before the time and gave 10 min notice instead of half an hour. The table was completely damaged. It was torn in half and you could see the split from the box. The chairs are all scratched and marked. Never going to buy anything from Amart ever again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGepps cross
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Michael00

Michael00Adelaide

  • 6 reviews

kombi bunk Bed

published

Product is of good quality and my kids liked it but annoying part is assembling it as there are so many parts and no labels on the wood pieces. Moreover the instructions are not very clear. Bit disappointing. It took 6 hours just to do the half of it for 2 people.
IKEA product instructions are much more clear and simple.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps cross
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Cath

CathMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Hard to assemble

published

We bought the phoebe lounge and decided to put the legs on ourselves thinking how hard can it be to screw a few legs on? Very hard as it turns out - it look 3 hours and a trip to Bunnings to buy 2 new drill bits to replace the ones that were destroyed trying to screw the screws in. The lounge is lovely and customer service in store was great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
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SandyP

SandyPSouth Australia

  • 5 reviews

Bedroom Furniture good deals but cheap furniture quality

published

Purchased a queen bedroom package, 3x singles beds and 2x mattresses. Had a few issues but ended up getting most of them sorted quite quickly. Was disappointed we had to wait for a few weeks to pickup items and then another month before we could pick up last bed. Easy to put together but quality doesn't seem great for price tag. So glad we ended up getting more money off. Pays to keep an eye on prices from when you order to when you pick up because you can get it for the cheaper price if you ask.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno Para SA
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Ali

AliMetropolitan Adelaide, SA

Allana seater

published

I bought two sofas.
Very low quality worse than i think after 3 months of use.
Very bad customer service. Answering machine is better than Amart customer service.
Never will buy any thing again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Jess

JessMetropolitan Adelaide, SA

  • 9 reviews

Sells dofldgy furniture

published

We brought a bed from Amart a few years ago that so no longer covered by their warranty. It is completely falling apart, and seems to be really bad quality

Do not buy furniture from Amart, very bad quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
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Adrian

AdrianAdelaide, SA

  • 5 reviews
  • 1 like

Bought outdoor furniture, no issues so far

published
Shop LocationSA, Gepps Cross

Terrible after sale service - very rude

published

purchased furniture from them, not easy to assemble and store manager very rude. Was not told upon purchasing the furniture that it would be flat packed. Will never use again

Shop LocationSA, Melrose Park

Worst furniture shop

published

Melrose store worst customer service will never go there again avoid. Difficult to deal with management! Bad experience and cold people

Shop LocationSA, Melrose Park
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Fraser

FraserProspect

Shoddy customer service

published
Shop LocationSA, Gepps Cross
Shelly

ShellyAdelaide

  • 5 reviews
  • 5 likes

Cheap fabric that pills within weeks

published

The fabric is NOT covered by “quality guarantee “ for a reason. It’s cheap rubbish. Pills in weeks. Don’t buy it! I’ve only had my sofas for 3 months and it looks terrible with pilling! I’m very unhappy. Plus they tell you it will be two weeks wait for your order to arrive so they can score the sale but it really takes 6-8 weeks. Go elsewhere and pay a bit more. Cheaper in the long run.

Shop LocationSA, Melrose Park
Rocco

Rocco

  • 2 reviews
  • 9 likes

Terrible service and finance company they deal with

published

This review is directed at the munno para store!Their finance e company lattitude are so incompetent and thats an understatement by far! amart people and their wharhouse /delivery service are rude unhelpful and allround absolute joke hence their 1.9star review ! Get with the times and get onto certegey !

Shop LocationSA, Gepps Cross
gerry

gerryadelaide

  • 3 reviews
  • 3 likes

value for money

published

The salesman was excellent and helpful in choosing a bedroom suite for our second bedroom. Deivery wasinngood time and reasonably. priced. Would purchsse from them again.

Shop LocationSA, Gepps Cross

Product Not Available

published

Online.
I would never shop here again, ordered online, says goods in stock, get a phone call nothing is available - 3 week wait time. Now because of their stuff up I have to go into store to get money back - ABSOLUTE JOKE!
Also be aware - on your Receipt says shipping and handling $0.00, oh but wait, the store will contact you later to let you know quote for delivery.

Shop LocationSA, Melrose Park
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Questions & Answers

Marlene c

Marlene casked

SA, Gepps Cross

What design s have you for a king single headboard suitable for electric bed?

1 answer
micheal
micheal

The logical thing to do would be to ask the store

Get an answer from our members and Super Amart representatives

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