- SA, Melrose Park
- Verified customer
Couches are not made to sit on
They sell inferior products that do not last the term of warranty from normal wear and tear. A leather L shaped couch literally split from beneath one seat and foam spilling out, from just sitting on it - what a couch SHOULD be able to handle. Sitter is 70 kilo so not even an unreasonable use. A-mart advised its wear and tear, not warranty fault, evidently a $2000 leather couch isnt made to sit on...
Amazing Customer Service
I just want to thank Amart Furniture for the amazing customer service they provide to us time and time again. Recently, I placed an order online for 2 fiesta bar stools which were not in stock at the time. However, I was contacted within a couple of hours of placing the order to be advised that my order had been received and I would be contacted once the stools had arrived. Sure enough, a couple of weeks down the track I received an email and sms advising that my goods had arrived and could I reply with a pick up date which I did. Upon arriving...at the pick up dock at the Munno Para Store I was greeted by Rob who took me inside, confirmed my order and advised me that he would bring the goods to my car. This was the second time that I had dealt with Rob and his customer service skills are second to none - absolutely exceptional. He is always friendly, polite, courteous, professional and nothing is too much trouble. He made me feel really valued as an Amart customer which is so refreshing in this day and age when customer service standards have really slipped across other organisations. Rob is an absolute credit to himself and an asset to Amart Furniture. Thanks again.
Terrible, cheap quality.
I bought the spacesaver drawers for $249, expecting decent quality for the price. The wood (if you could even call it that) came out of the box damaged and then was difficult to assemble. The structural integrity was poor and overall the quality of the materials was very poor. Would not buy again.
I wish I never walked in the door. Bought a couch and dinning setting. Both are cheap rubbish. Will probably need to replace couch in 12 months. I called customer care about wobbly legs on chairs and the sales woman said it was my fault, I put them on wrong. Putting legs on chairs is pretty straight forward. I completely regret purchasing anything from amart.
Poor quality sofa
Sofas arrived with some minor damage, marks on arms from storage etc, took ages to sort out but got it swapped over.
Paid $2,500 for it but 2 years later it’s fit for the bin!!!
-2 out 4 recliner cords have snapped
-corner piece of sofa has totally gone, no weight can be rested against the back, so it’s useless.
- leather look material has bubbled and peeled in many areas
- and seats have sagged so much it’s totally lost it’s shape!!
Didn’t expect to be needing to buy a new sofa so soon!
Very dissatisfied customers
Do not waist your money on SMART CARE
It is not as easy as they tell you.
The fabric care kit does not work as good as they advertise it.
You need to email Smart Care proof of purchase.
You need to send Smart Care photos and it needs to be done within 5 days of the accident. it will get rejected anything over the 5 day period.
Amart nor Smart Care tell you this information upfront.
Save your money and get it professionally cleaned by an independent cleaner.
One word: bad
People in store are fine. But the delivery could not be any worse. They arrive 2 hours before the time and gave 10 min notice instead of half an hour. The table was completely damaged. It was torn in half and you could see the split from the box. The chairs are all scratched and marked. Never going to buy anything from Amart ever again
kombi bunk Bed
Product is of good quality and my kids liked it but annoying part is assembling it as there are so many parts and no labels on the wood pieces. Moreover the instructions are not very clear. Bit disappointing. It took 6 hours just to do the half of it for 2 people.
IKEA product instructions are much more clear and simple.
Hard to assemble
We bought the phoebe lounge and decided to put the legs on ourselves thinking how hard can it be to screw a few legs on? Very hard as it turns out - it look 3 hours and a trip to Bunnings to buy 2 new drill bits to replace the ones that were destroyed trying to screw the screws in. The lounge is lovely and customer service in store was great.
- SA, Munno Para
- Verified customer
Bedroom Furniture good deals but cheap furniture quality
Purchased a queen bedroom package, 3x singles beds and 2x mattresses. Had a few issues but ended up getting most of them sorted quite quickly. Was disappointed we had to wait for a few weeks to pickup items and then another month before we could pick up last bed. Easy to put together but quality doesn't seem great for price tag. So glad we ended up getting more money off. Pays to keep an eye on prices from when you order to when you pick up because you can get it for the cheaper price if you ask.
I bought two sofas.
Very low quality worse than i think after 3 months of use.
Very bad customer service. Answering machine is better than Amart customer service.
Never will buy any thing again.
The reviewer stated that an incentive was offered for this review
Sells dofldgy furniture
We brought a bed from Amart a few years ago that so no longer covered by their warranty. It is completely falling apart, and seems to be really bad quality
Do not buy furniture from Amart, very bad quality.
Bought outdoor furniture, no issues so far
Bought an outdoor dining set (dining table+8 chairs) and a different outdoor couch set (couch+2 armchairs+coffee table). They had a promotion which reduced the price somewhat if you spent over a certain threshhold, and my purchase was quite pricey as I bought a better quality set. Allowing us to mix the sets was also good. As the couch set was not in stock we had to wait a few weeks until delivery which was communicated from the start and it suited us perfectly as we had to get the outdoor area ready for the furniture anyway.
A small scare -...we got an SMS one day about 1 week before delivery saying the items would be delivered that day but it was a mistake and we shortly got a call confirming delivery would come the date that we agreed. Delivery went ok - no damage or issues. I assembled the furniture easily, also got a cover to protect the table. So far so good, quality is fine, I guess time will tell but I don't foresee big problems. We were not able to order additional cushions for the dining chairs, this would've helped a bit to get replacements or to add extra cushions if needed.
Terrible after sale service - very rude
purchased furniture from them, not easy to assemble and store manager very rude. Was not told upon purchasing the furniture that it would be flat packed. Will never use again
Worst furniture shop
Melrose store worst customer service will never go there again avoid. Difficult to deal with management! Bad experience and cold people
Shoddy customer service
I placed an online order to "click and collect" in-store for an oscar filing cabinet. We arrived a few days later in store to find the counter staff trying to locate the order on the system. This despite me having an order number and email confirmation. We waited around 20 mins whilst they messed around on the computer trying to rectify things. At no point did anyone attempt to apologise or pay us any attention. There was at least 3 members of staff sitting around chatting doing nothing.
Finally when all was said and done and we'd paid we we...re directed to the warehouse to wait yet another 10-15mins to wait for the item to be located and dropped at our car. Amarts click and collect service is a joke and completely misses the point of what is supposed to be a time saving and convenient customer service option. I will not be using it again, overall i have been put off buying from Amart.
Cheap fabric that pills within weeks
The fabric is NOT covered by “quality guarantee “ for a reason. It’s cheap rubbish. Pills in weeks. Don’t buy it! I’ve only had my sofas for 3 months and it looks terrible with pilling! I’m very unhappy. Plus they tell you it will be two weeks wait for your order to arrive so they can score the sale but it really takes 6-8 weeks. Go elsewhere and pay a bit more. Cheaper in the long run.
Terrible service and finance company they deal with
This review is directed at the munno para store!Their finance e company lattitude are so incompetent and thats an understatement by far! amart people and their wharhouse /delivery service are rude unhelpful and allround absolute joke hence their 1.9star review ! Get with the times and get onto certegey !
value for money
The salesman was excellent and helpful in choosing a bedroom suite for our second bedroom. Deivery wasinngood time and reasonably. priced. Would purchsse from them again.
Product Not Available
I would never shop here again, ordered online, says goods in stock, get a phone call nothing is available - 3 week wait time. Now because of their stuff up I have to go into store to get money back - ABSOLUTE JOKE!
Also be aware - on your Receipt says shipping and handling $0.00, oh but wait, the store will contact you later to let you know quote for delivery.
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