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Amart Furniture VIC

Reviews

Review distribution

5 star
41
4 star
16
3 star
16
2 star
34
1 star
196

Alex T.

Alex T.Southwest, VIC

Terrible! Only delivered half a couch

published

Amart Furniture what a joke! Only half our couch delivered even though we paid for it a week ago, the lady in store confirmed everything was in stock!!

Had to flag down the delivery drivers to tell them were missing a piece for them to reply oh yes we know, we werent given a piece, you will need to call the store Called amart and they said they will need to find the missing piece... Probably in your warehouse in Campbellfield that shouldve been loaded this morning! Why wouldnt they have checked off the items when loading or shouldnt the two delivery guys checked their truck before they left?

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
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Quan Tran

Quan TranGreater Melbourne (Outer), VIC

Worst service and experience ever

published

Terrible experience and unaccepted behaviour and attitude of customer service. Your customer is standing to gently ask for your information about the product and you are sitting on the bed to answer without a glance and having eye contact with your guest.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBraybrook
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Hollie

HollieMelbourne

  • 2 reviews

Resolved an issue

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCampbellfield
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unhappy

unhappyGreater Melbourne (Outer), VIC

Do not buy EAGLEFIELD 3 drawer filing cabinet.

published

Buying furniture from Amart is easy, good customer service, all very quick and efficient. We have bought a few pieces, large items no problems with putting them together, although the quality of products are low. The eaglefield came with no instructions, after a phone call they emailed the wrong ones, another phone call, right instructions this time, the instructions were confusing, difficult to follow. We have put IKEA & FREEDOM furniture together without any difficulties. Quality of this produce is very low, we found customer support to be poor. (never received bolt kit we were promised as pieces were missing)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Ana J

Ana JGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great Couch!

published

We purchased an amazing couch a little while back, very spacious, comfy and at a very fair price! The customer recieved by Emily was also very good which just added to the whole shopping experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBraybrook
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Nawres

NawresGreater Melbourne (Metropolitan), VIC

The worst customer service and product quality

published

When you're buying they will tell you that their products have long term warranty
But when you find some issue later you will be dealing with the worst customer service ever and they always try to find a way to make it your mistake not their poor quality furniture
Save your time and money and don't bother to even look at their stores

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHoopers crossing
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Emma

Emma

  • 2 reviews

Really happy

published

I went for EOFY sales. I received a quote for a 3 piece learher lounge then s different quote for the same suite. But after I firmly advised the previous quote everyone ran around until it was a done deal. Overall a good experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
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Sarah K.

Sarah K.Greater Melbourne (Metropolitan), VIC

3 days notice not to deliver our goods that were paid for and organised 2 months prior

published

The store contacted me today with 3 days notice to say they could not deliver our furniture this Saturday which we have paid for and organised 2 months prior. We are moving into our new home this Saturday now my kids and my husband and I have no beds to sleep in,
Terrible customer service I have had 3 prior phone calls from their store saying it was confirmed now today to recieve this phone call is terrible , happily took our money for payment, will never shop at smart again and never recommend to anyone stay away do not buy from here

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
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J. Rooney

J. RooneyGreater Melbourne (Outer), VIC

Terrible customer service!

published

Had an issue with a delivery. Sam the store manager at the Knoxfield (vic) store was extremely rude and unwilling to help. Her attitude was terrible and only when I mentioned calling head office did she show any interest or try to fix the issue. Will never shop at Amart again. The experience was so bad... this is actually the only time in my life that I have left a review. Don’t expect to much service at this store.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnoxfield
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Peter L.

Peter L.Southwest, VIC

  • 2 reviews
  • 1 like

Pass the buck don't care about the customer

published
Product Quality
Customer Service
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWaurn Ponds
See all answers

raman

ramanCentral Highlands and Goldfields, VIC

bad quality produts

published

bad quality products. I bought a suite 8 months ago. Chairs start broken and store do not even agree to change their bad products . they do not even care for their customers. selling bad products. Highly dissatisfied

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationballarat
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Martine

MartineGippsland, VIC

Great product and wonderful caring staff

published

We recently bought a lounge from AMART in Knoxfield.
The store is clean and well set out. The range of lounges and other furniture was amazing. There were so many lounges to choose from and such good quality.
The store and service staff were informative, pleasant and very helpful with all of our inquiries.
We had a minor issue with the electrics and the staff at customer services were incredible offering a solution quickly and easily.
The delivery staff were pleasant and caring.
Can't fault this company. Will buy again.
Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKnowxfield
See all answers

Steph

StephGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Stylish Contemporary affordable furniture

published

Very happy with my recent Eloisa coffee table purchase. Staff were very helpful to find in stock in store for me also allowing me to pay a deposit and pay remaining amount on pickup. Great customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCampbellfeild
See all answers

The reviewer stated that an incentive was offered for this review


JODIE PIPER

JODIE PIPERGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

So disappointed after buy this dining table after recommendation by Amart staff member.

published

Bought a Kianna 1600 Dining Table upon recommendation from Amart staff member. Was concerned it would mark/stain easily being white but Eas assured it would maintain its quality with spray and wipe. This has not been the case & now looked horrible.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
Dilly56

Dilly56Melbourne

  • 3 reviews
  • 1 like

Fantastic Package

published

In 2017 I purchased the Le Franchhoek furniture package, it was a excellent choice, I love it, it’s easy to clean, strong and hard wearing, perfect family friendly furniture. I wanted see how well it wore before I gave a review and it is very impressive. I would definitely recommend this furniture.

Product Quality
Customer Service

Amart offers great customer service

published

We purchased a lot of our home furniture from Amart. Everything was great except our bed. The bed legs were a cheap quality wood because of which they would bend . I wrote to Amart after trying to fix it everyday of the week. Alexandra from Preston store came to our rescue by sending the spare legs to us in speed mail and even then the issue was not resolved. Alexandra went above and beyond and gave us a store credit to buy a new bed with free delivery. I am really grateful to her for this and I will be shopping at Amart again.

Product Quality
Customer Service
Store LocationPreston

Ash007

Ash007Greater Melbourne (Outer), VIC

  • 14 reviews
  • 3 likes

Terrible Customer Service in Store/Over the Phone/Amart Customer Care..Terrible follow up.. Cheap & Used Recliners.

published
Product Quality
Customer Service
Product Appearance As advertised
Store LocationCampbellfield Store, Victoria
See all answers

Linda D.

Linda D.Victoria

Absolutely awful all over the department

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationDandenong
See all answers

klubear

klubearGreater Melbourne (Inner), VIC

  • 15 reviews
  • 11 likes

Hit and miss. .. And don't believe the upmarking prices to lower them for sales.

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbellfield
See all answers

July

JulyGreater Melbourne (Inner), VIC

Terrible Customer Service and and dishonest people

published

we bought a new chair (no display) when we picked it up in the dispatches we realised that the chair was dirty and that it was the one that was on display, we asked and they told us they would give us a discount if we took that one, but we didn't want that one and we said we can wait for the new one, the following week we picked it up, they told us that it had been just assembled and it was cover with a plastic, we only checked it once we got home, it turns out that it was the same dirty chair that was in display, ah? how incredible that they want us to trick in this way
no business ethic, really bad

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo

Page 1 of 16

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Questions & Answers

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Details

Amart Furniture VIC, Ballarat

Amart Furniture VIC, Ballarat

1.8
(12)
Amart Furniture VIC, Braybrook

Amart Furniture VIC, Braybrook

1.8
(28)
Amart Furniture VIC, Campbellfield

Amart Furniture VIC, Campbellfield

1.8
(69)
Amart Furniture VIC, Dandenong

Amart Furniture VIC, Dandenong

1.7
(46)
Amart Furniture VIC, Frankston

Amart Furniture VIC, Frankston

2.1
(13)
Amart Furniture VIC, Hoppers Crossing

Amart Furniture VIC, Hoppers Crossing

2.1
(34)
Amart Furniture VIC, Mentone

Amart Furniture VIC, Mentone

2.9
(15)
Amart Furniture VIC, Nunawading

Amart Furniture VIC, Nunawading

2.1
(50)
Amart Furniture VIC, Shepparton

Amart Furniture VIC, Shepparton

1.3
(9)
Amart Furniture VIC, Springvale

Amart Furniture VIC, Springvale

1.9
(20)
Amart Furniture VIC, Preston

Amart Furniture VIC, Preston

3.0
(2)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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