Terrible! Only delivered half a couch
Amart Furniture what a joke! Only half our couch delivered even though we paid for it a week ago, the lady in store confirmed everything was in stock!!
Had to flag down the delivery drivers to tell them were missing a piece for them to reply oh yes we know, we werent given a piece, you will need to call the store Called amart and they said they will need to find the missing piece... Probably in your warehouse in Campbellfield that shouldve been loaded this morning! Why wouldnt they have checked off the items when loading or shouldnt the two delivery guys checked their truck before they left?
Worst service and experience ever
Terrible experience and unaccepted behaviour and attitude of customer service. Your customer is standing to gently ask for your information about the product and you are sitting on the bed to answer without a glance and having eye contact with your guest.
Resolved an issue
I purchased the Chanelle bed suite from Super Amart in Campbellfield and was very impressed with the customer service I received on-the-day. I was told that if the package went on sale after purchase that I could call the store have the difference taken off my remaining balance. Sure enough the price dropped within the week I paid for it and the store made good on their word. After that, it took approximately 2 months for my goods to be available, which suited me. The warehouse called me to organise a day for delivery and after a bit of back-an...d-fourth over the available delivery day, we settled on a Saturday. When the items were delivered, it was a quick and efficient process and I was given plenty of warning about the delivery time including a window in which the delivery driver would arrive, a phone call 30 minutes before and a tracking link so I could see where the van was. This was very impressive compared to my delivery experiences with Harvey Norman or Focus on Furniture. After the items were delivered and we unpackaged them we were instantly disappointed by the quality of the products. The entire bedside draw corner was smashed in, even though it had been in layers upon layers of packaging. Our tallboy was unstable and nails were visible on the top. The other bedside table was also chipped. After providing imagery to the Customer Service team and following up with them after about a week on silence on their end. I was offered replacements for all items and again, after a bit of back-and-fourth on a delivery day, the items were delivered and were in good knick. I had been advised that the items were checked before they left the warehouse this time which is was helpful. Super Amart furniture is definitely a case of "you get what you pay for". The customer service at the Campellfield store was fantastic from beginning-to-end, communication from the customer service head office team needs some improvements as do the warehouse staff facilitating deliveries. Overall I'm really satisfied with my experience. The packaging is a bit excessive and their should be some recyclable option were you can return packaging to store etc...
Do not buy EAGLEFIELD 3 drawer filing cabinet.
Buying furniture from Amart is easy, good customer service, all very quick and efficient. We have bought a few pieces, large items no problems with putting them together, although the quality of products are low. The eaglefield came with no instructions, after a phone call they emailed the wrong ones, another phone call, right instructions this time, the instructions were confusing, difficult to follow. We have put IKEA & FREEDOM furniture together without any difficulties. Quality of this produce is very low, we found customer support to be poor. (never received bolt kit we were promised as pieces were missing)
We purchased an amazing couch a little while back, very spacious, comfy and at a very fair price! The customer recieved by Emily was also very good which just added to the whole shopping experience.
The worst customer service and product quality
When you're buying they will tell you that their products have long term warranty
But when you find some issue later you will be dealing with the worst customer service ever and they always try to find a way to make it your mistake not their poor quality furniture
Save your time and money and don't bother to even look at their stores
I went for EOFY sales. I received a quote for a 3 piece learher lounge then s different quote for the same suite. But after I firmly advised the previous quote everyone ran around until it was a done deal. Overall a good experience.
3 days notice not to deliver our goods that were paid for and organised 2 months prior
The store contacted me today with 3 days notice to say they could not deliver our furniture this Saturday which we have paid for and organised 2 months prior. We are moving into our new home this Saturday now my kids and my husband and I have no beds to sleep in,
Terrible customer service I have had 3 prior phone calls from their store saying it was confirmed now today to recieve this phone call is terrible , happily took our money for payment, will never shop at smart again and never recommend to anyone stay away do not buy from here
Terrible customer service!
Had an issue with a delivery. Sam the store manager at the Knoxfield (vic) store was extremely rude and unwilling to help. Her attitude was terrible and only when I mentioned calling head office did she show any interest or try to fix the issue. Will never shop at Amart again. The experience was so bad... this is actually the only time in my life that I have left a review. Don’t expect to much service at this store.
Pass the buck don't care about the customer
Absolute worst customer experience ever, We bought a Sleepeeze mattress 12 months ago and have been getting back pains. When calling Amart they passed the buck onto Sleepeezee, When calling Sleepeezee they turned around and passed it back onto Amart. When calling Amart i was told i was Unfortunate and they could not assist me even though on there invoice there was a 10 year Guarantee, after speaking To Ollie the customer service consultant and getting no where I Asked to Speak to a team leader on numerous occassions anjd was denied this After s...aying I would go to the ACCC i was told Im more than welcome. I asked for a copy of the recording and was denied this to Very Sad to see such poor customer service and non care. I have left a message at Headoffice to get the area manager John to call me lets see what happens next...a few hours later I have had a call but nothing resolved yet I will do as asked and let you know how it goes
bad quality produts
bad quality products. I bought a suite 8 months ago. Chairs start broken and store do not even agree to change their bad products . they do not even care for their customers. selling bad products. Highly dissatisfied
Great product and wonderful caring staff
We recently bought a lounge from AMART in Knoxfield.
The store is clean and well set out. The range of lounges and other furniture was amazing. There were so many lounges to choose from and such good quality.
The store and service staff were informative, pleasant and very helpful with all of our inquiries.
We had a minor issue with the electrics and the staff at customer services were incredible offering a solution quickly and easily.
The delivery staff were pleasant and caring.
Can't fault this company. Will buy again.
- VIC, Campbellfield
- Verified customer
Stylish Contemporary affordable furniture
Very happy with my recent Eloisa coffee table purchase. Staff were very helpful to find in stock in store for me also allowing me to pay a deposit and pay remaining amount on pickup. Great customer service.
The reviewer stated that an incentive was offered for this review
So disappointed after buy this dining table after recommendation by Amart staff member.
Bought a Kianna 1600 Dining Table upon recommendation from Amart staff member. Was concerned it would mark/stain easily being white but Eas assured it would maintain its quality with spray and wipe. This has not been the case & now looked horrible.
In 2017 I purchased the Le Franchhoek furniture package, it was a excellent choice, I love it, it’s easy to clean, strong and hard wearing, perfect family friendly furniture. I wanted see how well it wore before I gave a review and it is very impressive. I would definitely recommend this furniture.
Amart offers great customer service
We purchased a lot of our home furniture from Amart. Everything was great except our bed. The bed legs were a cheap quality wood because of which they would bend . I wrote to Amart after trying to fix it everyday of the week. Alexandra from Preston store came to our rescue by sending the spare legs to us in speed mail and even then the issue was not resolved. Alexandra went above and beyond and gave us a store credit to buy a new bed with free delivery. I am really grateful to her for this and I will be shopping at Amart again.
Terrible Customer Service in Store/Over the Phone/Amart Customer Care..Terrible follow up.. Cheap & Used Recliners.
Went to Campbellfield store to see if we can find a good electric recliner, liked the 1 x 3 seat electric recliner and 1 x 2 single seater electric recliner and got a deal and was advised that it will be delivered in 2 to 3 weeks maximum.
Called on the last day of the 3rd Week to enquire as there was no information provided by either Campbellfied store by sms or email or by voicemail. I had a small function / gathering arranged at my home based on the delivery time line given by Amart Campbellfield store, which i have to postpone as the recl...iners were not there on time and no information provided by store that it will be delayed. On calling were rudely an unprofessionally advised that they were about to call and inform me. Further no apologies or regret for inconvenience and was advised that delivery will be after 6 weeks. After six weeks was notified for delivery, on delivery I was shocked to see that the brand new electric recliners had lot of marks, stains and very dirty, Even the delivery driver was shocked to see such a bad electric recliner. Called the Campbellfield store and was advised that they cannot do anything and I have to lodge a complaint with Amart Customer Care by calling and sending photos. Did that and was advised that, they will revert back after 2 days, but again no call back or follow up.
Absolutely awful all over the department
Went in to purchase lounge and bed. Walked out with a 4 week wait for delivery and "added insurance against accidental stains" for my lounge. Super happy!!
8th week approaches still waiting for furniture, store saying the lost the bed head. Iv cancelled my bed purchase and requested immediate delivery of lounge.
Lounge is great, slight sagging and spill a bit of milk use fabric smart care and now my lounge is chemically stained. You can see where each spill has occurred as my lounge looks disgusting! Make a claim via the email provided by the s...
Hit and miss. .. And don't believe the upmarking prices to lower them for sales.
I've recently spent a lot of money at Amart.. though I could have walked out spending nothing being so disgusted.
3 different visits. ...totally different experiences. The first was during buy one get a other half price. Well I wanted a couple of kids beds.. two women I spoke to wouldn't honor this. I then spoke to a guy who made it all worthwhile ..one of the women gave me the filthiest look.
2nd trip I had gone purely to pick up beds and buy mattresses.... I got a great girl straight up and bought a lounge suite spur of the moment!! I cal...
Terrible Customer Service and and dishonest people
we bought a new chair (no display) when we picked it up in the dispatches we realised that the chair was dirty and that it was the one that was on display, we asked and they told us they would give us a discount if we took that one, but we didn't want that one and we said we can wait for the new one, the following week we picked it up, they told us that it had been just assembled and it was cover with a plastic, we only checked it once we got home, it turns out that it was the same dirty chair that was in display, ah? how incredible that they want us to trick in this way
no business ethic, really bad
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|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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