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Amart Furniture WA, Cannington

Amart Furniture WA, Cannington

2.2 from 37 reviews

Reviews

(5)
(6)
(1)
(5)
(20)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    2.3 (3)

Reviewer Photos & Videos

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Rich

RichWestern Australia

  • 24 reviews
  • Verified customer

Nice stools

published

Tried 3 times to pay online with a debit card for click & collect order but kept getting an error report. Emails from Amart said my bank would not honour the transaction. Called Cannington store and no problems, order taken and I could pay over the phone or pay on pick-up. On pick-up no problems paying with same debit card so i'm guessing the problem was with whomever Amart use online.
Really like the 8 x 46cm Rocket stools. Cheapest I found online for same thing and came well protected with wrapping.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
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Worst customer service

published

Spent over 15k in one shop... found out items were not even in stock so have to wait till January.. order was placed in October. Final payment took way longer then every other b pay payment which is odd and also made it fall out of our three day notice for our delivery deadline. Cheers for screwing us a mart! Worst customer service ever after purchasing! No communication! Will not be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCannington
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Dinoop

DinoopPerth, WA

  • 3 reviews
  • Verified customer

Worst Customer Care support ever.

published

Worst customer care ever. Bought our first piece of furniture from this store and made them deliver. The dining table came with scratches and one of the chair had a structural damage, and the customer care don't seem to care when we called.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationCannington
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Peter L

Peter LPerth

  • 2 reviews

Great customer service overall

published

I purchased a number of new sets of furniture (TV cabinet, dining table and chairs, bed frames, mattress etc) for my new house in June. I deferred the delivery till 81/08 as I have to wait to move in. The customer service officer called me twice to confirm the delivering date, I thank her very much. The only thing unexpected is that the delivery time was confirmed in the evening before the actual delivery date, and I was told the time could be only allocated in the morning. I called them and explained I will not be at home till noon. Initially they said they have to defer one week for delivery, while eventually they delivered the goods in time. So in the end, I am still grateful at least I get everything in time.

Shop LocationWA, Cannington

Sen R

Sen RPerth

  • 5 reviews
  • 1 like

Reasonably priced furniture

published

A good range of furniture available at both Cannington and Osborne Park stores. They are mostly reasonably priced. Staff has always been friendly, knowledgeable and eager to help.

Shop LocationWA, Cannington

Dan

DanPerth, WA

  • 22 reviews

Perth stores

published

Perth seems to have good deals and lovely furniture, very modern and good customer services, have a large selection and always big sales going

Shop LocationWA, Cannington

Stella

StellaPerth

  • 9 reviews
  • 2 likes
  • Verified customer

Amart Furniture

published

We have recently built a new house and although we had most of the furniture, we went to look at Amart for a dining table. WOW, we were in our element with what they had in store. We not only bought a table but we managed to buy amazing white bar stools for our kitchen bench top as well. Fantastic prices and hard to beat!

Shop LocationWA, Cannington

ray m

ray mPerth

  • 2 reviews
  • 3 likes

Super AMART

published
Shop LocationWA, Cannington
Mic

MicPerth, WA

  • 2 reviews

Bonded leather couch peeling flaking

published
Shop LocationWA, Cannington
3 comments
Super Amart
Juanita B.Super Amart
Mic
Mic
Super Amart
Juanita B.Super Amart

Hi Michael,
We are very happy to hear that we were able to help resolve this one for you. We will make sure to pass your comments on to the team and thank you again for taking the time to write to us!
Kind regards,
Jess and the Super Amart Team.

CTK

CTKPerth, WA

  • 2 reviews
  • 1 like
  • Verified customer

Expect a 7 hour delivery window in Perth, WA

published

Just got an sms from Super Amart- "Your goods will be delivered to your address between 7am to 2pm...". That is just great, I have nothing to better to do then wait for you guys to show up anywhere in this 7 hour window of course. Buck up and improve please, I bought other furniture from other retailers and its either a 3 or max 4 hour delivery window not 7 hours.

Shop LocationWA, Cannington
2 comments
Super Amart
Juanita B.Super Amart

Hi there,
We are very sorry to hear that you are not happy with your delivery experience. Can you please message us your sales order number, and we can have this looked into for you?
Kind regards,
Jess and the Super Amart Team

CTK
CTK

  • Verified customer

Leather ascot lounge

published

Hubby and I purchased the theee seater ascot lounge with two additional recliners. The only reason we purchased this day was staff DIDN'T hassle us. Everyone approached but when told "no thanks" they actually stopped annoying is. Gave us time to really look and not walk out due to being pestered! Very happy with the service, and today I was very happy with delivery. Arrived very promptly, helpful, patient, flexible with getting in the right sized doors. The leather looks good, everything was assembled easily and in good condition. I'll update in 12 months with wear and tear but with a ten year warranty I expect good things!

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

Hi Christie,
Thanks for your review! The team will be happy to hear you were pleased with your Super Amart shopping experience and thank you again for taking the time out of your day to write your review!
Kind regards
Ali and the Super Amart Team.


Darrell

DarrellPerth

Magnus suite

published

Went to our Cannington store in Perth..ordered the Magnus suite on a Sunday...was told it was a 6 week wait for the suite as it was popular. I was happy with that but the following Thursday I was informed my suite was here and I could have next day delivery..I had it delivered the following week due to work commitments..the delivery team were great..it wouldn't fit through my living room door as it came very well packed in boxes...so they unpacked it outside and brought it in for me..we also ordered a new bed and mattress...sales team very very helpful and friendly..well done Amart.

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

Hi Darrell,
Thank you so much for taking the time to leave your feedback! We will be sure to pass this to our Cannington team, who we are sure would love to hear such great feedback!
Thank you again,
Jess and the Super Amart Team


Viren

VirenMelbourne

Broken and cracked table and no replacement

published
Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

furnitures

published

we were promise and asked to pay for a set of lounge suite, coffee table and entertainment unit they claim they have in stocks when they don't, we got a phone call two days later that we have to wait for 6 weeks to get the coffee table.
next day deliveries were confirm in the morning before and cancel the same evening
when we received the items, the three sitter backrest was broken, coffee table has a dent but our complains were unprofessionally handle

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

Recliner mechanism

published

Do to staff not looking at the warranty claim and giving the repair agent the incorrect phone number that was on the account at no time was I asked are my particulars were the same and me assuming that the new number that was on the claim would be given I have just been notified that my recliner has been booked in for Monday this will be three weeks to fix the recliner, when the first recliner was repaired it only took a day not very happy. So if you are making a claim make sure they have the right details

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart
Vialli

VialliBeckenham

  • Verified customer

Nantes Queen Bed

published

Bought bed which was delivered Saturday. I found out that no instructions or screws came with the delivery. I contacted the shop and they told me no screws in stock and spares shop not open weekend. Instructions will be emailed to me and screws sent on Monday. Disappointing and inconveniencing indeed. No apology from store either.

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

Chia and Kelvin

Chia and KelvinPerth, WA

  • 10 reviews
  • 9 likes

Great service and OK furnitures

published

Got to know what to buy. The living dining package looks great, but when it got delivered one of the doors on my buffet fell off. Rang up and manager Allan organized a replacement the next day. Furnitures looks great. Decent warranty. Assembling is quite tedious on the cheaper furnitures. We used hand screwdrivers and Allen key provided. Took us longer and got a sore forearm but nothing cracked or broke. To be fair, their furniture is OK.

Shop LocationWA, Cannington

What a total disaster

published

Paid over $3000 for an outdoor setting for the cushions to be non existent after 10 weeks, after numerous phone calls told me 12 weeks wait for cushions that was in February, after more numerous calls was assured by the manager Josh at Cannington he would call me back today before lunch time knowing full well it was his day off, never have I had such appalling service

Shop LocationWA, Cannington
3 comments
Super Amart
Juanita B.Super Amart
Rebecca
Rebecca
Super Amart
Juanita B.Super Amart

1-Star. Chair is a cheap version of the former.

published

Bought this chair last year for a friend on his birthday, I got it after testing out chairs in the store once and it was great! but then I got one of these same chairs for myself last week. And it's not even the same chair. It looks like they found a cheaper way to make them and sell them for the same amount.

The chair is difficult to setup with one person and it leans left and right. When you sit on the chair it's already leaning to the right. It's very loud as you can hear the leather rubbing together and the base of the chair cracking.

I set my chair up and it was already broken. This is not the same chair I got last year. It just has the same name.

Shop LocationWA, Cannington
2 comments
Super Amart
Juanita B.Super Amart
Ricky
Ricky

I replied to your email.


bonded leather lounge bubbling and cracking

published

We purchased a bonded leather lounge 2.5 years ago from you. Today I've noticed it's cracking and bubbling on one seat. We spent over $1000 on this lounge, I expected it to last much longer then this. Very unhappy to say the least .

Shop LocationWA, Cannington
1 comment
Super Amart
Juanita B.Super Amart

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