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Amart Furniture WA, Cockburn

Amart Furniture WA, Cockburn

2.2 from 18 reviews

Reviews

(4)
(0)
(0)
(5)
(9)


    Refusal to repair under warranty

    published

    1 Year old couch snapped 2 metal recliner arms and bent a 3rd. As we paid cash the company can't find the receipt in their computer system. Therefore won't provide a warranted claim given the product guarantee of 10 years.

    Cheap products and will do anything to get out of paying for repair claims.

    Shop LocationWA, Cockburn

    Emma

    EmmaBaldivis

    Products and Service -wonderful!

    published

    I’m a repeat purchaser from Amart for three reasons. Their range is wide and well priced (particularly when their sales are on), their service has been friendly and helpful, and post customer care was wonderful when I had an issue with a product (of all products bought it was only one I had an issue with). Thanks Amart! Would be nice to see a broader range of decor though :)

    Shop LocationWA, Cockburn
    Jcd

    JcdPerth

    • 33 reviews
    • 1 like

    Went above & beyond!

    published

    Having had terrible service at Cannington amart we thought we would try the Cockburn store instead.Wow! what a difference. The salesman Rodney was so professional courteous and kind. We were after a bed headboard and as it didn't come with brackets Rodney took $150 off the $200 price. When my husband went to pick it up the next day it was unfortunately broken. Rodney went above and beyond to help out.He not only gave us the floor model FREE he also gave us brackets for it.What exceptional service from this young man. Super Amart Cockburn all we can say is your BRILLIANT.

    Shop LocationWA, Cockburn

    Terrible

    published

    We just got our furniture today, didn't get told that we had to assemble it ourselves (we didn't last time), then I was trying to put a dinning chair together and unable to get the seat on as the screws are too short, then trying to get the 3 seater lounge together and the back is an inch short, and my recliner doesn't recline... I wouldn't recommend this place to anyone. We will be shopping somewhere else! Not Happy Jan!!!

    Shop LocationWA, Cockburn

    Sarah

    SarahPerth, WA

    • 4 reviews

    CARE Cover - Fabric Doctor protection plan

    published

    Purchased the additional coverage on our lounge. The fabric is tearing at the back and without even viewing the lounge our claim for the lounge repair was refused based on the 'fine print' Total waste of $199. I don't recommend it.

    Shop LocationWA, Cockburn

    Samantha

    SamanthaPerth

    • 3 reviews
    • 2 likes
    • Verified customer

    Do not purchase Smart Cover!

    published
    Shop LocationWA, Cockburn

    Glenn

    GlennPerth, WA

    • 6 reviews
    • 7 likes

    Always check them out

    published

    I have used Super Amart for my own purchases as well as two sons. I can't vouch for any stores other than Cockburn in WA BUT they are very competitive, with good quality and friendly staff. I couldn't fault them. I would always go to them to choose furniture bedding or outdoor gear. They are great.

    Shop LocationWA, Cockburn

    Cina

    CinaWarnbro

    Complaint

    published

    We brought a czar corner lounge from amart along with the leather Dr maintenance kit we were told we had to buy. Lounge is peeling on a number of seems all the bonded leather peeling at joins was quoted $300 to $600 by a local upholsterer to repair it. Didn't expect the lounge to last forever but you'd expect longer than 2.5 years considering I brought a lounge from furniture spot 12 years ago and there's nothing wrong with it. Went to the store was told that it's a common problem and the lounge is discontinued nothing they can do. Contacted amart via email no response. Wrote a review on here but elected to have it handled privately no-one contacted me so now I'm complaining publicly. How hard is it for someone to contact me.

    Shop LocationWA, Cockburn
    Sourpuss81

    Sourpuss81Perth, WA

    • 7 reviews

    Don't buy from here if you need/want item anytime soon.

    published
    Shop LocationWA, Cockburn
    Garreth

    GarrethPerth, WA

    • 3 reviews

    Terrible Quality and customer service

    published
    Shop LocationWA, Cockburn

    ice range of furniture

    published

    My six year old walking past the buffet edges on metal handles really sharp ripped open her shirt and sliced her stomach. Would hate to think what it would do to a toddlers eye.

    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Excellent

    published
    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Hi Ivana,
    Thanks very much for sharing your feedback with us, we're so pleased to hear that Caroline was able to assist you in the end. We'll certainly pass your kind words onto her and the team at Cockburn.
    Kind Regards,
    The Super Amart Team


    martin

    martin

    • 2 reviews
    • 1 like

    missing items and poor service in store

    published
    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Lisa B

    Lisa BPerth

    Cracking bonded leather

    published

    I bought the Gallery corner suite with chaise in black bonded leather, paid $1399.95 about 5 years ago. I have recently noticed it has started to crack all over the bottom cushions. This couch has had very minimal use, so I would expect this to last a lot longer. I have read other people's reviews on these bonded leather couches from super amart and I guess it is just a matter of time and mine will peel too. Do yourself a favour and do some research first If your are thinking of buying bonded leather from super amart.
    Very disappointed with mine.

    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Terrible quality

    published

    My partner has emailed you guys without a reply as far as I'm aware, I've also emailed you and the store and spoken to the manager but I want as much saturation as possible, our new Seattle couch (that costs $2599.95 and we've only had for a month) has lost all support in several of the pieces, is making terrible squeaking noises with any movement (even from our cats) and the foam on the seats has broken up and split.

    I've been contact with the store and it's manager and they're claiming they can get the parts replaced but we want a return and a refund, this is a major defect which your site and the ACCC states we are entitled to a full refund.

    Please help.

    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    So disappointed

    published

    Extremely disappointed with our Bellini dining suite chairs. We purposely chose them as they are faux leather and thought they would be hard wearing.
    Turns out the fabric is porous and absorbs stains that the leather dr ( sent out by Amart) said it shouldn't absorb. Put in 2 phone calls to cockburn store to which someone was calling me back!
    4 weeks on , still waiting and chairs staining more day by day even though they are cleaned after each use.
    $2,500 total spend for the day clearly counts for nothing.

    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Andy & Shaz

    Andy & Shazperth

    • 2 reviews
    • 2 likes

    very disappointed

    published
    Shop LocationWA, Cockburn
    1 comment
    Super Amart
    Juanita B.Super Amart

    Shaun

    ShaunPerth

    • 5 reviews
    • 22 likes

    Horrible experience!

    published
    Shop LocationWA, Cockburn
    2 comments
    Super Amart
    Juanita B.Super Amart

    Thank you for your comments. Please email us at feedback@superamart.com.au with further details so that this can be addressed through our internal process.

    Shaun
    Shaun

    See all Amart Furniture reviews

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