Reviewer Photos & Videos
- WA, Osborne Park
- Verified customer
particular product with low quality, get refund in the end though
It was not smooth shopping experience. We bought two dining chairs from local store however failed to assemble them because it was difficult, and the store manager assembled them for us but refused to refund because she said there were no physical problems of this product. later at night, we discovered two screws poking out, making marts on the material, and causing physically harm to thighs while seated. We addressed the issue with Amart solution team and they managed to ask the local store to call us and give us a refund.
Terrible and Humiliating experience at Amart - Osborne Park WA store
I had purchased bedroom suite on 13/7/2019 and paid $1170 cash to the manager Varun. Cash was counted by him and other of his assistant. I have fully paid invoice. I was happy to get all goods on Thursday as I was moving to new property.
However I got call from Varun (store manager) on 14/07/2019 that i piad $100 short and I have go back to store and pay that. I explained him money was counted by 2 staff and how is this possible. He said come and check camera footage.
We went and he showed me footage and in that footage i was not seen nor it...shows where I handed him cash. I asked him if there is any footage of location where it could be seen I handed him cash to confirm no cash by mistake was dropped. He said no other footage we have and got offended and aggressive . Easy way for him to get out of this situation was to give us refund, so he said take your refund we don't want to sell goods to you. I asked him to refund $1167 but he refused to pay and only paid $1067. Varun being store manager for Amart Osborne park he had no work ethics, no customer service. Because i didn't pick furniture and he was holding cash he had wrong attitude and asked us to call cops and do whatever i want to do. Because of his and staff carelessness I had suffer a loss of money, time and embarrassment. He was not apologetic for his carelessness and rude behaviour, instead he was blaming me that I paid him less money. He also called cops while me and my partner were in store however cops could not help on this matter. He made us feel like we robbed something from Amart store. I went back to resolve the issue but his and other staff behaviour was completely unethical. It seems like new scam in market. Beware guys if you pay cash ask this guys to count in front of you. As store manager make mistakes and Amart don't care about this. They just want you to believe what they say. Specially Varun and Amart store Osborne park . Completely frustrating and humiliating experience. I had bought so much furniture from them in past, they make u feel helpless.
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