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Amaysim Energy

Amaysim Energy

1.3 from 84 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.3
84 reviews
  • Transparency
    1.5 (22)
  • Customer Service
    1.5 (31)
  • Rates and Fees
    1.6 (30)
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Laurel
LaurelSydney, NSW
  • 4 reviews
  • 3 likes

Electricity & Gas rates were exactly as indicated - was not overcharged. Thank you!

published

In mid-2020 I signed up with Amaysim Energy & Gas, based on the online energy comparison providers website.
I was looking for a cheaper rate than EnergyAustralia, and Amaysim came back cheaper every month (about $150 average per month electricity for single Sydney apartment, and about $60 a month for gas).

Their estimates were pretty spot-on, so I was able to budget in advance throughout the economic turmoil in 2020!

Thank you Amaysim.
(unfortunately Amaysim's accounts were taken over by AGL in around March 2021, and my experience with AGL was dreadful - look them up on this site, and you'll see the horror show track record from over 1000 reveiws on AGL)

Transparency
5/5
Customer Service
4/5
amaysim
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Amaysim Energy trading as "Click Energy"

published
Customer Service
1/5
Incentivised Review No
ServicesElectricity and Gas
amaysim
amaysimamaysimSend a private message
Danny
Danny

I am certainly glad that you state you will pass this review on. But lets not forget I expect a transparent and collaborative effort on your behalf to attain a response from the acting CEO. That would be the best outcome with due respect.

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Krystal V.
Krystal V.
  • 3 reviews
  • 1 like

Was a good company but is now one of the worse

published

I have been with Amaysim electric for 3 years and recently been charged a total of around $1000 for 3 months because instead of small monthly installments I been charged a full bill the last few months after receiving this minths bill which is meant to be a monthly installment it is another full on bill so I instantly changed to another provider and am currently looking for a different phone company because I don't want anything to do with them aanymore

Incentivised Review No
ServicesElectricity
amaysim
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Ben
BenGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes

Rip off

published

I had over $1000 gas bills with Amaysim, go with Momentum, they are great. My bills went down to $300 -$400. I despise Amaysim nowadays after my experience with them, wouldn't even connect my phone with them, they are a nightmare.

Transparency
1/5
Customer Service
1/5
amaysim
amaysimamaysimSend a private message
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dont ever use amaysim /AGL subscription energy plan - its a scam

published

I have been using amaysim energy (now AGL energy) from last 8 months , i started using monthly subscription energy plan .
After a few months ,i had almost 500 dollars worth rolled over electricity and now i have decided to move to another electricity provider .
Amaysim energy is not willing to transfer the money of rolled over credit for which i have already paid .No T&C were read out to me related to this when i joined.
So my Advice , never join any amaysim /AGL subscription energy plan no matter how good it sounds .

Transparency
1/5
Customer Service
1/5
amaysim
amaysimamaysimSend a private message
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MicoCologneWico
MicoCologneWico
  • 12 reviews
  • 2 likes

Good overall experience

published

Almost same priced (per month) as Dodo Power & Gas. Switched for Australian Chat Support & I couldn't be happier. I will be staying with Amaysim perm instead of Dodo. Switch was made easy

Transparency
4/5
Customer Service
4/5
amaysim
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Victor
VictorSydney
  • 3 reviews
  • 7 likes
  • Verified

This company is a mess!

published

Because they failed to move my connection from one property to another i was disconnected from power by surprise. They told me that they will handle it, they obviously didn't not. Don't trust anything they say!

Transparency
1/5
Customer Service
1/5
amaysim
amaysimamaysimSend a private message
Victor
Victor
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A S
A SMelbourne
  • 6 reviews
  • 6 likes
  • Verified

This is an empty shell of a company !

published
Transparency
1/5
Customer Service
1/5
amaysim
amaysimamaysimSend a private message
A S
A S
amaysim
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Marcio
MarcioSydney, NSW
  • Verified

SCAM! DON'T DO IT - literally any other energy provider will be better than this

published
Transparency
1/5
Customer Service
1/5
amaysim
amaysimamaysimSend a private message
Marcio
Marcio

It got chased up but no explanation was given, I was only asked to pay the outstanding balance. Good luck with that!

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James
JamesIllawarra, NSW

Have never had a worse experience with a service. Very unhelpful

published

You will spend more time on the phone trying to fix problems that amaysim have caused. Very disrespectful staff that I found unhelpful.
One of my situations they over charged my account, I had to ring up and get the money refunded then made the same mistake a week later. Spent hours on the phone which they were ver disrespectful and not willing to help you out at all. If your looking to save some money and make the change to amaysim I highly advise against it.

Transparency
1/5
Customer Service
1/5
amaysim
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Mel W.
Mel W.Sydney, NSW

Overcharged and difficult customer service

published
Transparency
1/5
Customer Service
1/5
amaysim
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Mel W.
Mel W.

Thank you Ann. I have still not been contacted by anyone from your energy team regarding this.

amaysim
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Hamilton
Hamilton
  • 2 reviews

Contact details given (or sold) to overseas call centres

published
Incentivised Review No
ServicesElectricity
amaysim
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RRryery
RRryerySydney Surrounds, NSW
  • 10 reviews
  • 10 likes

Beware of the disconnection fee!

published

I was just hit with a disconnection electricity fee $171.89 that was never mentioned when I signed up. And since it is close to my average quarterly bill I would've expected it to be given more attention from the very friendly person who signed me up. It feels wrong and probably is wrong.

They said it is a pass on charged by the distributor (Ausgrid) - but OriginEnergy and AGL list on their websites that the Ausgrid disconnection fee is $12.24. Beware of the hidden charge!

Transparency
1/5
Customer Service
3/5
amaysim
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Piajess
PiajessMetropolitan Adelaide, SA
  • 54 reviews
  • 39 likes

Good value

published
Transparency
4/5
Customer Service
3/5
amaysim
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Aimee
AimeeSydney, NSW
  • 94 reviews
  • 55 likes

Stay away

published
Incentivised Review No
ServicesElectricity
amaysim
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Questions & Answers

Đỗ X
Đỗ Xasked

Can I monitor my energy usage on my amaysim?

No answers
Cwis
Cwisasked

Does Amaysim apply the discount to Usage & Supply rates (after concessions) as stated (i.e. $100 U&S = $40 discount), or do they apply the discount to the owing balance (i.e. if in credit $0 discount, or if $10 owing after installments then $4 discount)?

2 answers
Raghu
Raghu
Joy
Joy

I used amaysim But I'M noT sure.

Amanda
Amandaasked

Has anyone had luck getting any money back from Amaysim ripping them off?

1 answer
Marie trust
Marie trust

Get an answer from our members and amaysim representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity
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