A friend recommended Prime video to me and I had a look at it and noticed there were a few movies I like so I signed up and got a free trial month. I enjoyed the content but I noticed also that stuff I purchased on Amazon had the name ‘Prime’ beside it and also ‘free shipping’. At first I didn’t put the two together but eventually the penny dropped that not only was I getting an excellent video service but many things I wished to purchase had free shipping and Prime is about 1/3 the cost of other services. This is awesome! So now I’m also tryin...g to buy anything I need from Amazon first because free shipping really can make a big difference on a deal. I’ve also used their support services and they are awesome! Friendly people helped me to be able to purchase books I wanted from another country and I’m very, very impressed with Amazon Prime. I try to buy stuff that Amazon sells directly other sellers because not all sellers have the same high standards of Amazon - you have to check but for peace of mind I only buy what Amazon themselves stock. Delivery times are terrific too. I placed a few orders from other companies last week but my Amazon order placed this week will arrive before them all today. Good experience and I have a lot of confidence in both Prime Video and Amazon and recommend them both highly.
This was ridiculous Signed up for Prime they took my partners card details went to access this on my TV and said enter code at Primevideo.vcom/Mytv They then asked for me to Login which failed to do so they then Blocked my account every attempt to Contact them made me Login which i was unable to do so i then found there number through google and managed to get a customer service contact and then was hang up on after i was on hold had to call again got someone who then decided that my matter had to be handled by another team they could only cont...act by email and that it would take 24 Hours for them to get back to me absolutely Ridiculous customer service and from my end theyve just taken my card details blocked me from my accountant and cant answer any off my quires and now i have to talk to someone via email where is the customer service smells like a rip
Reasonable selection but the app is just awful
I like the selection of titles and the layout is ok to negotiate but the app is just awful! Continuously won't load saying Internet connection issues, then if it does load its a white screen with sound and occasionally you get to watch a show without any issues. I doubt I'll continue after the free trial
Not much for Australia
Most of the shows and movies are either not available or have Geo restrictions. Not worth the effort of even getting a trail. Also, really hard and convoluted to unsubscribe. No reminders or no intuitive way of finding unsubscribe. Really hard to delete payment details and no proper customer care. Avoid for just videos.
chromecast is not supported because Amazon has a childish spat with google so we suffer
Some good films on Prime, so no problem with paying for it BUT... Amazon is just being a childish moron by not supporting Google Chromecast. I don't want to watch on my phone, I want to watch on the TV by streaming it. Amazon don't support chromecast because of some childish spat with google making us the customer have to deal with the inconvenience. I will not buy another streaming device to watch Prime when I already have a chromecast and Netflix and Stan which are happy to stream to any device. So bye bye Prime.
Library is restricted in Aus won't let watch anything else !!
Signed up for game of thrones and grandtour. Both good shows so didn't mind paying fee for those alone but couldn't access game of thrones. so couldn't access a library, when advertised. Please make a clear site for Australia based customers so they arent confused on what they are signing up for.
Amazon streaming is crappy
Initially Amazon streaming has had problems delivery decent, uninterrupted quality over the poor broadband we have in this country.
They seem to have got over those problems.
I dislike the way Amazon shows you titles that you can't view in your geographic region,
I presume that's to pretend they have a larger catalog than the enemic one they have.
Poor video library, they will still charge you if you opt out at the end of trial
Poor video library, they will still charge you if you opt out at the end of trial.
I have cancelled my membership some 10 days before free trial expiry, they still charged me. I have to browse for 10 minutes to find the place to contact amazon. still they were giving me more options to cancel membership instead of writing to them. Terrible.
I have read such review before starting free trial, but still gave it a go considering they would have fixed the issue.
I am hard of hearing so use subtitles where-ever possible.
I started to watch "The Debt" with subtitles last night.
When they spoke English, the subtitles were there but when they spoke German there were no subtitles so I had no idea what was being said.
I turned the subtitle option off, which removed the English captions when English was being spoken but then gave me English captions when German was being spoken, so I now knew what was being said in German but had no idea what was being said in English.
How dumb is this?
I have now cancelled my subscription to Amazon Prime as it is totally useless for my needs.
I signed up basically just for The Grand Tour, but there are several movies on it that I quite like. However, any movie that has any foreign language in it is pointless watching because it appears that amazon couldn't be [Word Removed] putting subtitles in for those bits. You either have to have the subtitles on for the entire show or movie, or have no idea what's being said for the small parts with foreign language.
Also, there seems to be a buffering problem. I thought maybe it was internet connection (on average 27mb/s) but it only seems to happen with Amazon. Netflix and Stan work perfectly..
There's also loading problems all the time.
I will definitely be cancelling my subscription after The Grand Tour ends.... Don't waste your money!
I wish it were possible to leave a 0. I signed up for a trial. Cancelling was a pain. Way too difficult to opt out. Too many steps and not easy or intuitive. Now I receive daily emails that my credit card payment has been declined. Once someone has opted out the emails should stop! Worst online service I have received.
Never worked and they steal money
I signed up for a free 30 day trial to get free postage on an item which was ok. I thought I'd try amazon prime on my apple tv to see if it is worth keeping. I couldn't get it to log in at all, I finally logged in to my account on the amazon website and it said I was not a prime mameber - explains why I couldn't log in. This also meant I couldn't cancel my prime membership because well... I wasn't a member. After the 30 days they have charged my credit card for $6.99 for a prime membership. I thought this was odd because last I checked I w...asn't an amazon prime member so I rang them. They said that I was a prime member on there system and I said the web portal says I'm not a member and I can't access any Amazon prime features, he gave me a scripted apology and said my membership (membership I never really had) has now been cancelled and they will take up to 10 business days to refund the money they took from my account with no authorisation. I pointed out that if my account when I logged in said I was a member I would have cancelled it during the trial period but I couldn't cancel it cause it said I wasn't a member. This is what I would consider a totally unauthorised transaction from my account.
Feels like they are not even trying...
Amazon prime works fine for me but after using all the streaming services that have been around in Australia in the past few years I have to say that Amazon prime really could do a better job.
here are some impressions:
* fonts / pics too small on my tv, search pics/fonts much bigger and easy to read
* only 3 devices are allowed and you have to enter code on website to activate each
* subtitle default is dutch for some reason
* if you turn on subtitles for foreign anime, for example, it will be on for everything
* ADS, YES ADS to other movies...
Don’t touch Amazon Prime...cannot cancel membership
Signed up for free trial and cancelled before the month was up but have been charged for 3 months now. I had a block put on the card I used to sign up with and when they couldn’t charge that card they obviously went back and found a card I had used 12 months previously for another purchase and they then started charging that card. Have again had to cancel that card. They are impossible to contact and I even have a copy of the confirmation of my cancellation. They’re scammers.....stay well away from!
- Verified customer
Have had Amazon Prime now for 2 months and we have to say that we really wanted to like this as the pricing seemed ok. But we have just cancelled because the range/quantity is just not there. Furthermore, like others we found that the overall quality of programs is sub-par. A lot of shows that we wouldn't watch even on free to air.
Questions & Answers
I canceled my prime video 2 months ago and my account says l am no longer a member but the monthly charge is still been taken from my account for those months last one being on 6th August l phoned up about this and was told you have no record of the deductions but my bank account says different, explanation please.
Hi Sunny, did you end up getting to the bottom of this issue? I ask, because I've cancelled my membership, and a few days later I login to my amazon prime account and it's been auto reactivated, even though I specifically cancelled it the other day and received an email to tell me that I wouldn't be charged at the end of my free trial period. Thanks Sunny.
I have cancelled my account 3 months ago, but I am still being charged monthly. There is no account to sign in and change the payment or cancel. Help me out please? there is no number to call for god sake
I haven’t tried this but I do hope it helps you, due to your problem I won’t be signing up to Amazon Prime and I thank you for letting us know how difficult it is to opt out.
You can end your Amazon Prime membership, or cancel your free trial to ensure it doesn't convert to a full Amazon Prime membership, in the Settings section of Your Account.
To end your Amazon Prime membership or cancel your free trial:
Go to Manage Prime Membership.
Depending on whether you have a paid Amazon Prime membership or are on a free trial, do one of the following:
To end a paid membership, click End membership and benefits, on the left-hand side of the page.
Note: Paid members who haven't used their Amazon Prime benefits, including Free Delivery, Prime Video, Prime Music and Prime Reading will be eligible for a full refund.
To cancel a free trial, click End Trial and Benefits, on the left-hand side of the page.
Note: If you select End Trial and Benefits for your free trial, you'll receive benefits until your free trial period ends. Then your membership will cancel, and your payment card won't be charged.
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