Amazon (page 2)


1,865 reviews · Statistics

14% · 2651,551 · 83%
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Return Claim MadeYes (236) · No (792)
Product Quality
2.2 (793)
2.1 (742)
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1,865 reviews
Paul B.
Paul B.NSWSydney, NSW7 posts
SBM1974WAPerth, WA4 posts

Amazon refuse to honour warranty

Purchase security camera with a stated warranty and now amazon want me to go direct to the manufacturer Eufy...who send me back to Amazon and say it is the sellers responsibility as they are not an authorised partner. Amazon are selling a product with a warranty that does not exist. Show details
Product Quality
I.V.G.TASHobart, TAS2 posts

No communication whatsoever

Amazon uses robo-replies for all queries. Find yourself wanting other then the common questions and they will leave you floundering. Very frustrating.
VassQLDSouth East Queensland, QLD


Buy it and return it . Overpriced items .
Cheaper at the supermarkets Show details
Product Quality
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ArthurACTNgunnawal 2913, ACT3 posts

Amazon's waste of natural recourses

Amazon's packaging is a disgrace. A huge carton box for a 17ml bottle.
See the photo and be amazed...
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gwater26 posts

Very poor customer service

Ordered item which was supposedly at pick up point but was not there . Went twice to check. Received the notification that item was sent back , when I called Amazon I was told that the item never arrived ?!
My other order the quality of the product was so poor that the zip broke within the second time when used. Had to return the faulty item and then wait for a refund to enable the purchase of.new one . This meant that I was without item for over 2 weeks. Very disappointed. Show details
UnidentifiableNSWSydney, NSW31 posts
OooQLDSouth East Queensland, QLD31 posts

They don't deliver

ALL of my packages now go to the post office because of a new driver on the route,the few that are delivered are left out in the rain or in plain sight for possible theft. Imagine a company that hires delivery drivers that lack the ability to deliver, my temu and ebay stuff arrive no probems but amazon stuff does not. Show details
Tanja R.
Tanja R.14 posts

Not so great

Think I've contacted them 6x regarding my deliveries, often thrown over the fence, despite clear instructions. The usual "we're so sorry blah blah" reply yet it continues. Prime video another example, so many shows that say "not available" yet episode info is there or the yellow bag icon, meaning you'll need to purchase. Why? I'm already paying for this, why do I need to pay more?
Honestly I don't know why I'm still a member, they are useless. Show details
Product Quality
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Anissa S.
Anissa S.NSWSydney, NSW
  Fair Incentive

This is prefect,can't live without

This wig feels really good and it as a great lace Show details
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adelaide4meQLDSouth East Queensland, QLD

Disgraceful delivery of a glass item

Disgraceful service by an Amazon delivery driver today, throwing our package containing a glass item from a distance so that it made an audible bang on our stairs landing. Why don't they approach our front door? Amazon if you are reading this, are you aware the customer experience turns bad at (literally) the last minute with this disgraceful behaviour? Very disappointing. Show details
Debs2 posts

Hidden in full view

Another amazing story ny Samantha Ford. All the waiting was worth it, a riveting read and plot, couldn't put it down.
Waiting in anticipation for next one. Thank you Show details
murray holland
murray hollandNSWFar West, NSW2 posts

Absolute con, thieves

Amazon make it impossible to cancel accounts and stop money from being taken every month for prime membership. Their disgusting website just loops you around and does everything to stop you finding easy ways to just cancel and customer service is a joke. These companies should be banned. Ive had so much better service from Temu than these thieves Show details
peachesNSWSydney, NSW
Jaime5 posts

Good with prime shipping included

Purchase quite often from Amazon using the Prime membership. The prices fluctuate quite a lot so typically will save items on the ‘Wishlist’ & just check on them periodically to get the lower price. Amazon is not necessarily cheaper than other retail stores but at least they do often drop their prices.
Their customer service agents can be hit or miss to deal with & I have had a package delivered to the wrong address before which is unimpressive. Wish they would offer more like their USA site. Show details
consultancydistinctSAMetropolitan Adelaide, SA4 posts
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CateNSWSydney Surrounds, NSW3 posts

No customer service, no goods

I have tried several times to order a book from Amazon Australia. Each time I see it sitting in my list of orders but once the date for delivery passes it disappears as if never there. This has been now 5 times. No payment luckily has gone through. But when I try to contact “customer service” it leads me to say “go to mobile app” which I click on and it takes me right back to the start. Ive checked and double checked by details each time to make sure all information is correct and up to date and yet the problem persists. The lack of professionalism and accountability is disappointing. Show details
Adam Hoare
Adam Hoare2 posts

Constantly damaged goods delivered!!

I have a vending machine company and I have used Amazon a few times but never again. They constantly delivered my goods badly damaged! So badly damaged that I can not resell them! The customer service to get a replacement is disgraceful and I have been accused of lying buy their call centre! Amazon is one of the worst companies I have ever dealt with! Use this disgraceful company at your own risk!
1 star is a generous review of this rubbish company! Show details
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Eagle eyes
Eagle eyesQLDSouth East Queensland, QLD20 posts

Waste of money

I canceled my prime membership because it was a waste of money with little benefits except for free shipping which you get most other places. Prime video is just a waste of time.. nothing to watch at all. I cancelled before renewal and was still charged. I then had to chat with customer service and beg for my money to be refunded. Even though I canceled days earlier. Wouldn’t recommend Amazon to my enemies. Show details
JonntyNSWSydney, NSW8 posts


Fourth time parcel been delivered to my house in Error. Everyone is blaming each other,it's the same persons parcel with their address on it.Update your GPS Logistics,as you can't be contacted Amazon, pretty useless.
G. Connelly
G. ConnellyNSWRichmond-Tweed, NSW2 posts

Item not dispatched and not refunded

Be careful ordering from Amazon. They do not offer PayPal so you have no leg to stand on when they don't dispatch an item. The item still says its not posted a month after ordering and I have spoken to 6 different sales people and still no refund.

With another purchase last year they sent three of the same product. Charged mu card 3 times and said if I returned products they would refund my return shipping of $138 (large items)... still waiting on that refund. I have emailed a dozen times.... I think this is my last straw with Amazon sadly. Show details

Irena T.
Irena T.2 posts

Bye Bye Amazon we are breaking up ! It’s your fault :(

My dear Amazon , It is very disappointing when I discovered that the whole our relationship is based on lies . I chose , I bought and yet you did not deliver , you kept promising , making excuses and you BLAMED ME for the delay yet I have nothing to do with it . Not once but twice you said lies to deceive me. That’s it I’m done , plenty fish in the sea . Love you not xxx
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Lina H.
Lina H.

Terrible employee service

Terrible employee service!
My husband has not been paid for 3 weeks, kind you, throughout the Christmas period, and when he finally gets paid, it is only one week worth of pay, delayed by an extra 2 days.
Managers don’t care about you or your progression.
Either get someone who knows how to operate or just don’t at all.
Steve5 posts

Drop Designer Transport as a Carrier

Word of advice, don't buy any bulky items from Amazon AU. They ship with this mob Designer Transport whom must be the cheapest on earth or something, you'll never see your package. They're either stealing packages or just that bloody incompetent. Ordered an item Dec 6th and was supposed to be delivered 22nd in time for Christmas. Day of, nothing! Sat around the house all day wasting my time for nothing! Have been a Prime customer for 15 years, but honestly just going cancel and shop elsewhere in general as 95% is just cheap Chinese drop ship crap and not to mention the prime video ads being instated. I'm sure Jeff really needs all that money! Show details
Luke1708WAMid West, WA2 posts

Try other options first

I've had 4 orders now that were in stock and a pre-order that just haven't shipped, even after a month out from ordering or from the release date. Now the items I already ordered or pre ordered are more expensive or out of stock, even though I pre ordered and ordered while in stock. Then customer service is zero help, sure they're nice but they can't do anything but fake apologies and offer to cancel the order for you. Amazon is just a huge waste of time, they have become my last option to buy from. Inconsistent, Unreliable time wasting company.
Product Quality
miebaksoz3 posts

Worst customer support

No news of my order also no news of my refund. Only getting apologies and nothing get's done.

Order on the 20th, 26 December no news. No email, no refund, no item. Promise to sent it by 28 Nov.

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Very Poor Customer service from Australia CS Team

Recently, I have been unable to log into my account as the OTP (One-Time Password) texts are no longer being sent to New Zealand phone numbers. This situation is perplexing and is causing considerable inconvenience, especially given that I have received gift cards for Christmas and am now unable to access my account to utilize them.

Regrettably, my attempts to contact the help desk via chat have been futile due to the inability to log in. Furthermore, my experience with the call center has been less than satisfactory, as the representatives were unable to provide any explanation for the problem and displayed a level of rudeness that left me discouraged.

PunkedConsumer2 posts

Amazon wont post a negative product review

Just got an email from Amazon saying they cant post my review as it was a negative review. Trying to silence honesty to make more sales. Dont pay attention to their review system. They only post ones that make them look good.
darren4026 posts


Nearly a month still no product will never use Amazon again, nothing but lies from seller
KAB2 posts


5 Phone calls to fix something, 3 hours later, than Singapore "Supervisor" rings and is so very rude!
Rudest CS team ever.
Tee Gee
Tee GeeNSWSydney Surrounds, NSW50 posts
CameronSAMetropolitan Adelaide, SA5 posts
Product Quality
Simon Wells
Simon WellsQLDSouth East Queensland, QLD36 posts
Product Quality
Bro2 posts

Worst company with worst customer service

I ordered 3 items on 11 December to arrive by Xmas.
Order was unexplainable refunded on 16 December.
Contacted customer service and they said all I could do was reorder even though shipping would be past Xmas now. Customer service was hard to get a hold of because they bury it deep in the menu options.
Reordered and the order sat there not being shipped for days before I had to cancel.
Objectively terrible service. Show details
Hannah2 posts

Don’t buy from Amazon

Items don’t arrive
Terrible customer service
Will never shop from them again Show details
BG S.NSWSydney, NSW3 posts

Item not delivered and no refund given

Pretty much everyone else's review is accurate and I wish I'd have read this before placing my order. Ordered something in the sales and was promised a delivery within 3 weeks. Item has not been delivered even though I've been promised 3 separate delivery dates. Amazon won't refund the item as it is pending a delivery (even though they can't tell me when) so I'm without an item (an expensive $1200 one) and completely out of pocket. Customer service are no help, just keep saying to contact the carrier for a delivery update. Show details
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UpsetQLDSouth East Queensland, QLD18 posts

Throw parcel over gate

Twice now I have had my parcel throwen over my gate onto the floor. Once I was in the shower and heard the bang, I raced out to see my parcel on the ground and the security cam shows it was throwen hard. I complainted but Amazon made to effort to rectify my complaint. Dont recommend Amazon
Product Quality
KatieSydney5 posts

Purchased on sale and now won't deliver

Have now been given 3 different dates TV would arrive and has never been delivered. Delivery company just says there was a problem with delivery. First time they said there was no stock to pick up and then just that there was a problem that they won't specify. Amazon says they have fulfilled their agreement because it was given to delivery company and I need to cancel my order with Amazon (Black Friday sale less than $700) and purchase it again for $1,599. What a joke. It seems they never intended to sell the TV at that price. Show details
Raine G.
Raine G.VICGreater Melbourne (Outer), VIC16 posts

Money gone never delivered

Not to be trusted.Ordered a 6 can coke fridge online.Money taken from bank account, that was it, never delivered and Amazon account stated never ordered. Show details
David l
David lNSWSydney, NSW17 posts

should have known better if I have read Product Review beforehand

Naive of me, lesson learnt. I should have read and heed the advice on Product Review before heading to the perceived convenience of Amazon to do online Christmas shopping. Placed an order on 23 Nov 23 on the promise of a 3-5 days delivery. Almost a month and still waiting. Contacted Amazon to cancel the order but they don't care and won't even try to explain - conversation recorded by them. Disappointing. Show details
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