Outdoor tiles slippery when wet!
Laid 40 square metres of outdoor pool tiles around pool area as they were recommended as suitable by sale mgr at Mona vale.. only to find they are really slippery when wet! Great.. and when I went back to the store a care factor of zero... manager was non plussed when I went to ask what we could do about getting non slip product to apply and let her know how slippery they get and basically had a " tough luck" attitude.. when you have outdoor tiles hanging on a wall as the demonstration product it's hard as a customer to know if they will be slippery so buyer beware!! go somewhere where the staff know the suitability of products better and not just making a sale $$$$
Amber may have the answer.....but its not the right one....
Called Amber and asked for 52m2 EuroStone paving to go around a pool and for some stack stone to be glued onto a fiberglass water feature Amber Dubbo said no worries this is what I'd recommend, order and paid and then shipped it out...and hear is where the mistake was made...I trusted Amber to know the correct stackstone tiles to go onto a fibreglass water feature...they arrived and the stackstone is too heavy for the fibreglass water feature, the manufacture informs me these are for a brick wall cladding type situation and the paving which I g...ave them the sizes of the area and then ask for an extra 10% incase of breakages, etc. was still short 25 pavers...but it gets worst...called them in Dubbo to order anymore and was informed I'm sorry we don't stock that paver anymore, and we will not source it for you either, we no longer deal with that supplier and it was hard enough sourcing them for you last time rudely...Amber Dubbo you will never get my business again and I will make sure I do not recommend you to anyone either...am now currently stuck with a unfinished paver area whilst I try to source additional pavers, unsealed pavers that may get stained as the area can not be sealed until its finished and stack stone that I can't even use :( ANGRY :(
Recently purchased a pallet of pavers from Amber. Paid $170 for delivery and requested that the pallet was placed near our fence so that the car could still fit in the driveway. Pallet was dropped in the middle of the driveway. Was told this was the best they could do. Considering that I paid $170 for delivery, this is not acceptable. Years ago, a pallet was delivered and positioned near the fence. Apparently, this same task cannot be done now. Was expecting a discount for the delivery - this was not offered.
Also, one side of the pave...
Happy with Product and service
Just finished a major renovation and used Amber kotara for a heap of stuff, bathroom tiles, vanities, toilets, feature cladding, floor tiles, indoor tiles and artificial grass. Being able to get everything in the one spot made it much easier and quicker, particularly being able to go in on a Sunday as we work Saturdays. Quality was excellent and prices were competitive, they were happy to price match when asked. Tradesman they recommended were all good and turned up on time and did a good job. Design advise from the girl in the showroom was invaluable and helped us out when we had no idea. Overall if we decided to renovate again would certainly recommend them.
No idea what they are ordering for client
Took sample home front of house courtyard area near front door to blend colour of brick on house. Good match but the salesperson ordered a different coloured brick dark yellow instead of light sand sandstock brick. When we picked them up with trailer we were told they were wet because of the rain and darker wet. Not his fault he was not the salesperson whom ordered then iaian at port macquarie. We had to take them back and now we have nothing. Disappointed...there was no sorry answer given either..waste of fuel and creativity. Very disappointed that the staff member didn't give a stuff or know what he is selling..did not give a damn as per his body language..didn't make a big enough sale or hates his job. Product knowledge failed big time .
Do not use their installers
1. We approached Amber in November 2012 to have a courtyard installed and had a fair idea of the tiles we required. They recommended Earth n Water Landscapes who initially did not return our phone call. 2 weeks later a follow up call to Amber to request another installer resulted in Earth n Water phoning for an appointment. We met with [name removed] who was very vague and wanted a design fee up front before he would even give an opinion. Unfortunately we went with him and when we were in May and the so called 2 week job had still not finished...we terminated the arrangement and had a decision in our favour at CTTT. A call to Amber about this company was brushed off and the Amber manager responded to a negative blog entry about Earth n Water saying how fantastic they were. Amber obviously don't care who they recommend. Interestingly Earth n Water did not even use Amber tiles!!! 2. Three weeks ago my co director at our small strata contacted Amber to organise a tiler for a medium sized project to install sandstone steps etc, prob a $15,000 job. I had some reservations when he said that he had contacted Amber but a meeting was organised with "[name removed]" for 9.30 one morning. [name removed] did not turn up until 11.00 and did not phone beforehand. We both wasted a morning. [name removed] said that he would organise a quote within 3 days - we are still waiting and have not heard from him. Amber are only interested in selling the product and obviously couldn't care less about who they recommend or how the job is done. We have bought quite a lot of product from Amber in the past and organised our own installation. Due to these recent experiences I wouldn't even buy their product. Every tradesman that works for Amber gets tainted because they don't care who they recommend
Do not purchase anything but tiles from Amber
I purchased my vanity from Amber chatswood, as well as the tiles - to get a "package deal".
Be warned the quality of the vanity you see in store, is not the quality you are delivered.
I was unfortunate enough to only see my product once the plumber had installed it. I ordered a black polished caesorstone vanity rounded edges, sturdy drawers, soft close. I got unfinished caesorstone (rough finished), wobbly drawer you needed to yank to open. I rang and complained. After being handballed from both the chinese manufacturer , to having the stor...
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