Do not use their installers
1. We approached Amber in November 2012 to have a courtyard installed and had a fair idea of the tiles we required. They recommended Earth n Water Landscapes who initially did not return our phone call. 2 weeks later a follow up call to Amber to request another installer resulted in Earth n Water phoning for an appointment. We met with [name removed] who was very vague and wanted a design fee up front before he would even give an opinion. Unfortunately we went with him and when we were in May and the so called 2 week job had still not finished...we terminated the arrangement and had a decision in our favour at CTTT. A call to Amber about this company was brushed off and the Amber manager responded to a negative blog entry about Earth n Water saying how fantastic they were. Amber obviously don't care who they recommend. Interestingly Earth n Water did not even use Amber tiles!!! 2. Three weeks ago my co director at our small strata contacted Amber to organise a tiler for a medium sized project to install sandstone steps etc, prob a $15,000 job. I had some reservations when he said that he had contacted Amber but a meeting was organised with "[name removed]" for 9.30 one morning. [name removed] did not turn up until 11.00 and did not phone beforehand. We both wasted a morning. [name removed] said that he would organise a quote within 3 days - we are still waiting and have not heard from him. Amber are only interested in selling the product and obviously couldn't care less about who they recommend or how the job is done. We have bought quite a lot of product from Amber in the past and organised our own installation. Due to these recent experiences I wouldn't even buy their product. Every tradesman that works for Amber gets tainted because they don't care who they recommend
Do not purchase anything but tiles from Amber
I purchased my vanity from Amber chatswood, as well as the tiles - to get a "package deal".
Be warned the quality of the vanity you see in store, is not the quality you are delivered.
I was unfortunate enough to only see my product once the plumber had installed it. I ordered a black polished caesorstone vanity rounded edges, sturdy drawers, soft close. I got unfinished caesorstone (rough finished), wobbly drawer you needed to yank to open. I rang and complained. After being handballed from both the chinese manufacturer , to having the stor...
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