Reviewer Photos & Videos
Price 100 % more than other chemist . never go there again .
Brought the normal drug any other chemist could have same brand same packing . They charge 100 % more than other chemist . normally , I brought at 10.30 . but they mark overcharge price as 23.59 . never go there again .
- Verified customer
They VET their REVIEWS
I was stunned when I saw that AMCAL vet their reviews! They 'choose' which reviews to allow and which to reject!!!
I purchased 15 tubes of Tea Tree Cream. When I received these, AMCAL sent an email asking for a review. I wrote the review, not a bad one either, describing that I really like the Tea Tree Cream. AMCAL wrote back with;
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" (firstname.lastname@example.org Wednesday, 14 No...vember 2018 8:00 AM) I was stunned that AMCAL is able to decide which review they allow and which not! That skews the whole review process. How can one look at reviews of a company or product that has been vetted by the company???? AMCAL cites Google as a source for their reviews but this is all BS! If they only allow the reviews which they like to pass, their 4.6 rating (14/11/2018) is false at best, misleading and fraudulent at worst. I am now very reluctant to shop with AMCAL. Such a blatantly misleading and misuse of feedback!
False Advertising on Web Site
Web site advertise states Ozheath Arthritis cream $17.99. When you go into the store (only 3 stores in Western Australia) it is $25.95. The excuse is that it is a web only special for click and collect. The web site does not say this at all. They are falsely advertising. Will support my local chemist who is more honourable.
Chemist at Gateways (Success, WA)
I went to get a script filled.
One lady was in front of me and I patiently waited.
My turn was next and a cashier turned to [name removed] and asked her to help me. (I was right in front of [name removed] face).
Another customer walks right up to get a script, but goes to the wrong counter (next to the scripts in counter) and asks [name removed] to check something regarding a script she wanted and [name removed] took her script.
Did you just RUDELY ignore me?!? YES!!!
How rude of you [name removed], to leave me standing there, after I waited several minutes and you go and help someone else who showed up several minutes AFTER I had been there standing!!!!!!!
Staff refusing sale of otc medication to two separate people
My partner and I have both been advised by our doctors to take Restamine, however, the new staff at Amcal Pacific Pines refuse to sell this product to both of us. Today they refused to sell them to my partner who has NOT purchased ANY of these pills for 2 weeks, claiming he purchased a pack 5 days ago and should have some left. This is INCORRECT as 5 days ago, my partner had NO MONEY and couldn't get/buy anything. I purchased a pack myself 4 days ago and had the same argument with the girl who served me, my previous purchase was 7 days exactly.... This company has now lost all business from both myself and my partner, after going to the same chemist for all our needs over the past 5years. Thats close to a combined $500 per month worth of prescriptions, deep heat, sports tapes, dressings,and all the rest of our medical supply needs. I will now be traveling an extra 20km to shop at Priceline.
Good communication skills .
This store has everything laid out very well, gifts on one side, medicine and personal hygiene on the other, then toys and items of clothing, sun glasses ! Staff are friendly and help is there when you ask for it ! Always plenty to choose ,for different occasions ! A pleasant experience to have each time we make that visit of personal care.
- Verified customer
Don't shop online... False advertising and negative reviews are censored
Their online shopping free gift offer is misleading. They advertise gifts that they don't have stock even though when you add it to the cart they have stock. And then refuse to offer a replacement of similar value. It is not until you contact them and put up a fight before they agree to send you a gift when they have stock. To make matters worse they then send you a request to write an online review for the product that you never received ie. The free gift! I wrote a review as follows (which they rejected to post):
Not in stock though adver...tised as free gift Didn't get the product as Amcal falsely advertised that the gift was available for spending more than $60. Now I get sent an email for my review! What a joke. I shop alot online Amcal's online shopping experience has been awful. Chemist Warehouse is much much better To which Amcal moderators reply: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time.
Won't Price Match Online to Instore
Checked Gripe Water price online - $5.99 on special - went to local Amcal store - price $9.49 - read online FAQ - Amcal won't price match to online or in store prices???
How can they justify this when they are the same company????
Walked out without purchasing the product - going to Chemist Warehouse.
The only good thing I can say about our local Amcal is that they are open all day on a Sunday which helps if you have a late afternoon appointment and need medication.
- Verified customer
Overpriced Generic Products
Just purchased 3 generic items from the Bardens store in Darwin and paid $67 compared to the same 3 brand items from Chemist Warehouse that came to $46. How can they justify increasing generics above brand? This is a massive increase. Sorry you have lost a customer and everyone else I tell...
Amcal Click-and-Collect censored my negative review
I placed a Click-and-Collect order on-line and received email confirmation that my order was being processed and that I would be advised when it was ready for pickup. After a week I rang to check my order status and was told that it had been delivered to my local Amcal store, but that the store had simply put the goods into stock and had failed to contact me. This was soon resolved and I picked up the goods some 10 days after ordering.
Days later I was invited, by email, to review my transaction, which I did giving a polite but negative review.
Today I received an email advising that my review had been "moderated" and would not be published!
This amounts to censorship.
The Wonthaggi pharmacy charged us a dollar more than our home pharmacist. When asked why, they said it was so we would reach your medicare threshold faster!!
That's a bit like your coffee shop charging you double for your first cup for two stamps so you get you free coffee faster!!
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