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The staff at Amcal chemist at Modbury triangle are so friendly and helpful.they really go out of there way to assist you. I can't take certain medications and I they picked this up when I handed in a prescription ..I always feel like family when I go in they ask how I am. And always remember my name.i will never go to another chemist .
NEVER BUY ANY FOOD FROM AMCAL ONLINE.
NEVER BUY ANY FOOD FROM AMCAL ONLINE.
I bought 6 cans of the Manuka up formula that is gonna expire in 3 month time. no refund after i found out because they said their policy is minimum 3 month expire date which is not in the terms and condition, which is you have to ring them first to ask, which is they can just made it up to bullying customer. they provide minimum customer service as well. they will even laugh at you over the phone and saying there is nothing they could do. terrible customer service and terrible food quality. NEVER EVER GONNA BUY ANYTHING FROM THEM AGAIN!!!!!!!!!
Ripped me off on eBay and delayed refund (still don't have it)
The illustration on Amcal's eBay store listing was of a triple pack of contact lens solution. The price was just slightly lower than its closest competitor, so I ordered three (i.e. nine bottles in total). They sent me three single bottles, i.e. one-third of what I paid $75 for. When I called to complain, they said it was my fault for not reading the listing properly and refused to refund the cost until they received the parcel back. No apology for their misleading listing, of course. One week after posting it back to them, I still haven't got the refund. eBay has been asked to step in and force them to issue the refund. Disgusted and needless to say I will never shop with them again.
My mother, grandmother, my daughter and I have been shopping at Amcal West Lakes for years.... never again. The service I received on Sunday 9 April was disgusting. The assistant after waiting 5 min for service came over and said what do you want aggressively. This comment and tone stopped me in my tracks. The transaction got worse from there. She couldn't even subtract $2 from the price without using a calculator which she got wrong anyway. (I was short changed). I have never met a ruder person especially one who is working in customer service. This assistant should either be retrained or mentored. The dispenser manager didn't seem to care either once I told him my views.
AMCAL has now lost some long term customers!
Never buy at Amcal. I purchased the medicine there just because it was next to the Dr but never thought the price difference would be so big with the chemist warehouse. At Amcal I paid $19 while today I bought the repeat at the chemist warehouse for 6.50!!!! Almost 15 dollars difference!!! outrageous
- Verified customer
As I didn't check the expiry carefully when I bought some Centrum products at Amcal Westfield Belconnen store (the one near Aldi), I went home and realised that 1 box is already expired. The next day I come to the store (with the receipt) for exchange but the manager refused to accept by the reason that they are unable to check where the product comes from. It is unreasonable cuz every product got a code and it should be somewhere in the system, I suppose. He talked in a way that was irresponsible and unacceptable that the product must not belong to our store and told me that I try to take some old medicine for exchange. His attitude was an offence, and it disgusted me, especially he is a pharmacist.
Anyone has the same issue?
So called "Click & Collect" is a joke at best
Not impressed with Amcal's so called "Click & Collect" service. This needs to be renamed to "Click, wait 5-7 days & Collect". No where in the process of Amcal taking my money did they say that "Click & Collect" orders are shipped from Melbourne to the store of your choice but this may take 5-7 days. It wasn't until after I had paid and I was sent confirmation that I was informed about the 5-7 day wait. I thought to myself surely this can't be correct, so I took my paperwork to my local Amcal only for them to inform me that no I can't just take ...the items that I had paid for off their shelf and I had to wait for a confirmation email that my order had arrived from Melbourne. Not impressed at all. This is NOT a "Click & Collect" service. I will never buy from Amcal again and I will be recommending everyone I know to avoid them.
Worst service ever.
Absolutely disgusted with Amcal service, was lectured & belittled by chemist as to why they won't stock my medication as it is too expensive for them. Fine, give me my script back and I will go elsewhere, no need to lecture me in such a rude manner! I will take the thousands $$ that I spend annually to another chemist.
Dishonest and poor customer service.
Gave the chemist my script to which she asked "Do you want generic or original medication?" I told her I would like the brand that is listed on the script, I do not want their generic brand. So I come back and she gives me the bag and tells me that it is the generic brand as they don't have the original. So I hand it back to her and walk out. A few weeks later I tried again different meds this time for my wife, same questions, same answer from me and the same result in the end.
If you don't have the brand asked for don't try and palm off your generic rubbish!
This Chempro Amcal Pharmacy doesn't answer phone calls, doesn't reply to e-mails, doesn't communicate to PayPal disputes, doesn't answer the phone, don't phone back when you leave messages, totally ignore e-mail. NEVER EVER deal with this pharmacy. I have phoned and e-mailed this company at least TEN times, no communication, cancelled the order through PayPal dispute prior to Amcal Chempro Pty. Ltd shipping and they still shipped. The order is overdue by 3 weeks and no longer required. Amcal don't care their stores don't perform or answer t...he phone, but that is what is expected from Amcal on past lack of performance. This company has changed their name to try and avoid the disgustingly bad reviews: http://www.productreview.com.au/p/pharmacy-direct.html I have asked Australia Post to RETURN TO SENDER and will fight this dodgy name changing pharmacy business till I receive a FULL refund.
AMCAL Online has poilcy which says if you purchase a product they will not exchange, credit or refun
I purchased a weight reduction product at Amcal online for collection in store, subsequently was informed by my Dietitian that this product was full of sugar & therefore wasn't good at reducing weight. I phoned my local Amcal pharmacy where I was to pick up when product arrived in store & asked if I could buy another product & I would pay difference. Apparently the store & online are different services & they are unable to do that but suggested I phone the 1300 & ask about exchange or refund. This I found unacceptable so was not happy that one ...has to deal separately with Online & Store. I phoned 1300 number to be informed that their Policy for online purchases does NOT extend to exchange, credit or refund. This policy is questionable at best. I went to Amcal Pharmacy today to pick up order but took items x 2 at of carton & placed on counter requesting that the offending items be returned but was told "we can't do that", "you paid for them you have to take them" I turned & walked out with my other online products, leaving 2 products on counter!! It has cost me $39 & 2 mobile phone calls to determine that I have no intention of ever shopping with AMCAL online or in-store again.
AVOID AMCAL CHEMPRO. Terrible shopping experience.
Purchased 250 ml of a natural oil, which I take for medicinal reasons. The website showed it as "in stock". Paid my money. My order contained a few other items, too. Rang them a couple of days later to confirm my order. Was told the oil was "not in stock". "Don't know when it will be in stock."
I proceeded to ring them at least once daily, during the last 5 days. I spoke with one woman who was condescending and arrogant. I spoke with several guys who were polite. One guy took on the situation and, to his credit, did everything he could to ge...t the oil in stock, and to dispatch my order as soon as he could. BUT Eventually the oil came into stock, but NOT in the 250 ml bottle. Only in smaller 50 ml bottles. He told me he had 5, 50ml bottles and that he would sell them to me at a reduced price and that I could have all 5 bottles (250 ml in total) IF I PAID ANOTHER $12. I said no, I've paid for 250 ml, fair and square; that the website should have said the product was out of stock; that I could have easily bought the product elsewhere, had I known it was out of stock, that I would NOT be paying his company any more money.
Usually buy a generic prescription medication through Chemist Warehouse for $12. I couldn't get to a Chemist Warehouse so I went to Amcal Leongatha (Vic) to fill the prescription. I was informed that another generic brand would be supplied so I was expecting a similar or perhaps SLIGHTLY higher price. But no, silly me, the price was $23.54, nearly twice the Chemist Warehouse price. Thanks Amcal for reminding me why I don't normally shop with you.
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