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Slow postage (in fact order never even shipped)
Ordered last weekend and although this weekend has arrived, order has not yet. 5 business days is plenty of time to deliver even using Auspost. Won't be shopping here again.
Update: Called today (10 days after ordering) to chase up and was told my order disappeared in the system and was never sent so I told them to cancel.
How can that even happen in this world of technology we live in? How ridiculous, will never shop at Amcal again.
I did my first online shopping from Amcal in Feb. Then in April Amcal asked me to provide feedback to the shopping experience. I provided a candid review because their delivery was slow and and my request to cancel the order was rejected. Amcal emailed me back, saying my review was moderated and was not published because it did not meet the guidelines of Amcal. Poor form.
I've purchased several times from their eBay store when there was a 20% off promotion and they are quite quick to send your orders out. Sometimes, they only update you with a tracking number after you've received your order already - which is why I've dropped the rating to a 4.
My orders were always packed carefully and neatly, and always arrived accurately.
Online used to be great
Have ordered a few times from them online, orders always arrived promptly and well presented. The most recent order I placed is taking forever to arrive, and two items I ordered have not been supplied, so I'm waiting for a refund on those two items. Why is it so hard for some online companies to organise and maintain their stock control on their website? If you don't have it in stock, don't list it as in stock! Very frustrating experience. This will be the last time I use Amcal online, I'll probably return to Chemist Warehouse which are general...ly cheaper and better organised in my opinion. Came back to say I received my order, all in perfect condition as per before, and the items not received have been refunded in a timely manner. I think I would still prefer to shop at my local chemist though.
Very disappointed the second time around
I previously wrote a review and gave Amcal on-line 5 stars, as I was very happy with the price and the delivery time. Unfortunately, my second experience was nothing like the first. I had to wait more than a week to get the goods, unlike the first time I ordered. Also, the non-medication product I bought was cheaper than the other online chemist last time but this time it was $9 more expensive - as I'd ordered 3 bottles I was ripped of $27!! So, I will not be using Amcal on-line chemist again.
Amcal online (Click & Collect) is the worst online shopping - Don't buy online if you need the produ
Bought a product (Elevit 100) online assuming that the click and collect is similar to other reputed retailers because most of the online retailer's click & collect is max 4 hour turnaround time to pick up the order from selected store, I mostly buy products online (Harvey Norman, Good Guys, Super Cheap Auto, etc.) submitted the order 8.30 am thought that I could pick it up by midday, received an email confirming the goods will be ready to pickup soon from selected store (Amcal Pharmacy, Floreat Shopping Centre, Perth Western Australia) receive...d another email after an hour advising the order would take 5-10 business days to process, then I called the pharmacy whether they could track my order, they confirmed that order was in place, I've asked over the phone whether I would be able to pickup the product around lunch time, they said to visit the store, when I visited the store the unfriendly staff told me that they can't sort the matter out as this Amcal online is a different company and only options is to pay again to store and buy the product and then come after once the ordered product arrives to pick it up, I was surprised to hear that Amcal online is a different company, I don't know who's misleading customers, Amcal online or the Pharmacy staff, I've cancelled the online order, bought product ( Elevit 100) from Chemist warehouse which was $20 cheaper than the Amcal pharmacy in Floreat, WA, I would never step in to Amcal pharmacy again or buy online from Amcal click and collect. Amcal Click & Collect is useless !
Amcalonline are a dodgy company
After purchasing Dermeze Thick Cream 500g on Ebay and paying with PayPal I received confirming emails from Ebay and PayPal confirming my order. I checked several days later and Amcal Online said that they did not get my details of order but did get my payment. They said that they could not refund my money as PayPal had a restriction on their account. They did not even offer to send the cream. I believe that they offered a product on Ebay that they never had, scam. Never again with this company.
Home from Hospital after Appendectomy (Appendix removal)
In a bit of pain some difficulty walking let alone standing.
Palm Beach Queensland store
I ask to ask the pharmacist one quick question
Told to busy doing scripts to speak to me
Great customer service one minute it would of taken to ask the question and it be answered at best
Most dodgy chemist ever! shame on you!
If I get give zero star rating, I would. Plan to pick up an Omron blood pressure monitor and found amcal has the best price. Visited the Doncaster store in Blackburn road today. Found the price on shelf is different compared to the amcal website, $20 difference. Asked the pharmacist and she gave me a shocking answer. She said the online store is different from the shop. I told her that's dodgy and she said this is normal. I walked out straight to the door as I can't believe what I've just heard. Unbelievable! Am not even asking for other store ...price match. Amcal can't even honour their own store price. I ended up with my chemist in Westfield Doncaster. They are happy to match amcal website price for me. Amcalis definitely dodgy and not helping my health blood pressure. I will stay away from the store for life and make my friends aware of it. If any ACCC member see this, please run an investigation on dodgy Amcal. They don't fit in the chemist business. Dishonest, dodgy, mislead consumer.
Judgemental and offer no advice
I go to my local amcal chemist for help regarding an on going issue. the new guy who took over is so judgemental and has no time to offer help or advice. he needs to leave. i am not the only local who feels the same. i now drive 30minutes to the next town for my medicine and advice. ironically he used to work in my local amcal, before this this guy took over. amcal why do you have someone who has no time for anyone and treats people like [censored word removed] working for your company? not sure.if i can mention the town but its Lakes Entranve ...Vic 3909. The old guy who used to work there, he offered advice and was always happy to help. The new pharmacist [name removed]. get rid of him. judgemental and ha no rime for anyone of his customers.l
Designer Bands Cosmetics
I always go to my local chemist to buy my make up i have always used expensive bands. I have found this great newish brand it's excellent. The powders are great and $4.95 i carn't believe it the foundation is light and dosen't feel oily it's only $14.95, omg that's a bargin.. They have everything from lipsticks, eye liners, bronzers, powders, foundations, mascara and everything is a reasonable price and is great quality everyone should try it, you wont be disappointed
inexpensive, easy to use and a great variety
If you find one near you, its a pretty good pharmacy with all the basic pharmacy items. You can get your prescription filled here and there is a separate cosmetics perfume section.
This is a pretty good pharmacy, if you can find it. They used to have one in a shopping centre we lived near, but then they changed the name. They have a loyalty card too, but I dont remember every receiving anything of value from there.
This is a pretty good pharmacy, but very hard to find one. I dont know what is going in the background, but the name has changed and now there isnt one near us.
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