Disappointing Response to Corona Virus Situation
We have been let down previously by American Airlines but thought we would try them again for domestic USA flights on a visit involving multiple other domestic flights followed by an international cruise. Wrong decision! Following recommendations from The American Vice President, the Centre for Disease Control and the Aust Department of Foreign Affairs regarding the Coronavirus situation, we decided that in view of our age it would be wise to cancel our travel plans. All the other airlines, domestic and international and the cruise company a...ccepted our cancellation and refunded in full the fares paid. The AA web site allowed us to cancel, but provided ambiguous information on whether we would receive any refund in fares (despite the Washington Post news article stating AA was offering full refunds). I gave up trying after having sat on the telephone for over three hours listening to Musak, but have not been able to talk to an AA employee to clarify the situation. Very poor customer service.
So Bad, It's Funny...When it Happens to Someone Else. :)
1 x return trip to USA
3 x delays
2.5 days total delay time. Factor this in when you're shopping for your "cheap" ticket. You'll be paying a lot for airport food, phone calls, and the lost days you'd planned here. Maybe, like me, for car hire.
Absolutely zero effort made to set things right. I'm a pretty relaxed and polite bloke, staff could not be more burned out and disinterested. Even asking for a window seat or an aisle seat is like asking for the ridiculous.
This was not the first time that I've had a big disappointment with these guys. Mo...
Always have problems with American airlines
We have been to America on holidays 3 times and had no option but to use American airlines which always disappoint. The last time we flew with them they lost our daughters pram on the way to Disneyworld so we ended up buying a new pram while we were there just so they could loss that one on our trip home. We have tried to contact them but have given up even getting a response back. This is the first time we have not recovered our luggage the previous two times we eventually recovered it however it was in very poor condition with some items broken in transit. Very poor customer service and support but sadly not many alternatives available.
Worst Airline Ever
The whole experience with this airline was very bad indeed.
They deliberately seperate couples to get you to pay extra for seats. This occurred on every flight even though seats next to my wife were empty. The staff attitude is also far from what we expected we found them rude and service is diverging they know nothing about.
Just got with anyone else .
I only used them as they are partners with Qantas . Also flew United airlines and it was like night and day.
- Verified customer
Never made my destination....
Had an amazing trip to new orleans booked for mardis Gras, my mother was unable to attend due to personal matters, i had paid for the flights in full they said a name change for my partner would be $600 as he was out of the country at the time... when we went to name change they re neg’d and said my mothers ticket would have to he cancelled to resecure his seat in her place and charged an extra $1400 for the same flight. American airlines are criminal extortionists that cost me $2000 in cancellations as we could not justify a $2600 flight which...i had already secured at $1200 if i could give them zero stars i would they give Americans a bad name and wouldnt know customer service if it bit them in the backside. I speak on behalf of Australians youve ripped off.. “insert colourful language” They were happy to loose a customer and take my money with nothing in return. Oh they also saw it fit to completely change my flights around prior to asking permission first...
- Verified customer
Worst airline ever
American Airlines is literally the worst airline I've ever flown. My 5:00 a.m. flight to Charlotte was delayed a little over an hour, because the AC was broken, after we were told it would take 10-15 min to fix. We then missed our connecting flight from Charlotte to New Orleans and the next one was almost FOUR HOURS later. We had paid extra to have seats next to each other and in preferred seating and when we got off the plane and had to get new boarding passes we were basically told too bad nothing they can do about it. When we arrived to New ...Orleans EVERYTHING in my bag was damp and all my clothes had to be put in the dryer.... But i had NOTHING in my bag that could've leaked. On the way back, we had a layover in Chicago of an hour until our connecting flight to Newark. 40 minutes before our flight we found out we're delayed an hour. I'm sure 500 other things will go wrong before we even get back to Jersey. First and LAST time i ever fly American Airlines. Literally the worst flying experience of my life, and I once flew Spirit which is basically a clown car so that says a lot. Get it together AA, you suck.
- Verified customer
Never fly with AA again
With my 8 years twins I was fly from LA to syd Return flight we were seated at the back. They Ran out of 2meals of 3 meal options for dinner which was in the menu simply because we were seated (at the back) ofter kept asking them they provide us what I asked however one of the flight attendant came to me with unhappy face and very rude behaviour she said that the meal which my children eat was the stuff meal and I should understand because we setting on lost seats in
front of me 270 passengers sitting and serve first if there nothing left I...
- Verified customer
Never ever again American Airlines
Booked a seat, Oh no a ticket on the plane it was not a seat as I was told, even though you have to pay to get a better seat it's just still a ticket. Ordered Vegetarian for my daughter for return flights as she does not eat meat. On the way over they told her nothing was ordered and were the most rudest people to her about it, they offered her nothing to eat as an alternative and actually told her go and complain about it!!! So I called the office and let them know of their staff’s rudeness and that on a 15 hour long haul flight she was starvi...ng!! They ensured me that they had it arranged for the return flight and I also upgraded her seat to give her an exit row seeing she is tall to give her more leg room. Yes the meal this time was correct, the staff though were the same rude people, must be a trait for AA. But her seat was broken, Yes Broken, they offered her no where else to move told her once again go complain, she ended up laying on the floor in front of the exit row to try and sleep on the once again 15 hour long haul flight back, so to you AA I would never in my wildest dreams, even if FREE I would fly your out of touch airline or ever recommend you to anyone. I have since read so many bad reviews, that I wished I had read before making the booking. It was a special trip for my daughters birthday to NYC to see her sister. Your Customer service is the worst she had ever encountered in her life she said, you should maybe put some money into training your staff if they are having a bad day, which seems to be every day do not take it out on your paying customers as they are the ones who will not return. A total waste of air space they AA are.
Trip to the USA
I was very disappointed with our first ever venture using American Airlines to travel from Australia to the USA. Normally we use Qantas, but because we were doing multiple stop-overs it was easier to incorporate American Airlines. Well firstly, the affectionate name of Cattle Class for the Economy travellers definitely lived up to eats name. It was the most cramped I have ever been on an International Flight. After using Qantas, United, Air New Zealand and Air Canada, this was experience was deplorable. What made it more of a contrast was when...we arrived in the USA and switched over to the smaller domestic aircraft, we actually had more bum and leg room?!?! If American Airlines is now venturing into the Australian market, it would be nice if they gave their customers a lot more comfort than what they do.
- Verified customer
Dishonest Company who try to steal your money
I made a booking on the American Airlines Australian website for a flight from Cabo Mexico to Atlanta USA, both flights were booked and conformed as Business Class flights.
After I booked and paid I went to choose my seats, when doing this it would not let me choose a business class seat on the first leg Cancun to Atlanta. I called the AU resvation number and spoke with a lady who said she needed to speak to her manager, when she returned I was advised my ticket was Not business but for a fee she could change it. I said No and then I was put...through to a manager by the name [Name Removed] where I explained again my booking is a Business class fare and my ticket clearly shows this, and there are 3 seats available in Business shown? I also pointed out I am Platinum FF with Qantas and I don't appreciate people trying to charge me extra fees when I have a confirmation clearly stating my seats are Business Class, he said my ticket is heavily discounted, (it’s not), and in the ticket sales conditions they are allowed to do this, and he will only fix this if I agreed to pay a fee.. I said No way will I be paying him anymore money and told him I will be making a complaint, He than just hung up on me. I truly don’t understand in today’s world with social media and so many airlines fighting for your travel bucks this still goes on. It’s very sad such a large company would allow this to go on, obviously the senior management have very little regard for the customer. People should just stay well away from this company, totally uncaring and very dishonest, Zero Customer Care.
Charges extra to sit together!
I recently flew with AA from Sydney to Los Angeles and when I checked in, they put my 16 year old daughter and I on completely different seats, different sections and different sides of the plane and none of the rude attendants would assist. Worst 15 hours of my life, concerned about her on the other side. There was also a group of four people in line while boarding complaining about the same thing. When I arrived in LA, I found out that AA charges $90 to $200 USD to select seats and that's per seat. Next time, pay the little extra and fly with someone else because being separated from family while travelling, is not fun at all!
- Verified customer
Flight attendants are the worst I have ever met!
I had my first ever flight with "American Airlines" from London to Los Angeles on 16th of February - flight number AA135. During long flight I was schocked many times about "American Airlines" crew and it's behaviour to their passengers. All flight attendants were quiet old, not the young ones, but they showed no respect and no kindness to all of the passengers. For example, one women of the crew was serving the passengers by chewing gum! Another crew member was walking in the plane with hands in his pockets! But the worst part was rude and non...professional passenger servings - I haven't seen anything similar before. Paper napkins were thrown to passengers like for a dogs. I began to laugh when I saw this rude and rough assitance from the crew, when suddenly that women, who throw me that paper napkin, suddenly turned back and asked me with very arrogant voice: "What's so funny?" I got stunned, really :) Or another situation with the same flight: one man was serving food. When he came to me, he asked: "Pasta or meatballs?" I had asked him: "Don't you have chicken?". Answer from the crew member was terrific: "If I had chicken, I would told you. Eating anything or not?" Wow... I can't imagine, who could fly with this terrible airline? I won't even start speaking about poor food quality and about fact, that you must pay for alcoholic beverages during all flights with "American Airlines". I will try to avoid flying with this airline at any cost in the future - that's for sure.
Possibly the worst airline I've ever dealt with.
Booked a flight from Syd to LA and received a message that they couldn't guarantee meals.
Needed to cancel the return flight and was promised a refund of the unused ticket. Then I was contacted and told that they won't be refunding me. It took a lot of contact before they decided what their policy would be. Hassle to deal with.
American Airlines Syd > LAX and LAX > Syd
Traveled with pregnant partner from syd to lax return in early October. Onward flight entertainment system failed for everyone on board. Return flight we were seated at the back. Ran out of main meal options for dinner and the option of fruit for breakfast which was in the menu simply because where we were seated (at the back). Also the last two rows (in which we were seated) did not get served ice cream as it has run out. Breakfast service and clean up was extremely hurried and rushed with meal service commencing 50 minutes prior to landing. ...Both sectors they demanded we pay extra money (because we booked through a booking company) If me and her were to sit together on the flight or if she needed an aisle seat to access the bathroom. trip was on time but 2/5 stars represents our objective experience with American airlines.
Customer Service on the plane is NON Existent. Disabled treated as inconveniences and burdens.
I was travelling with an 18 year old son with Cerebral Palsy. An aisle wheelchair was required to board. During the flight, the crew was nowhere to be seen. I pressed few times for assistance, no one came. When the plane landed, nearly all staff exited and left us sitting there. No one ordered us an aisle wheelchair till I went down the front of the plane and asked for one. On Qantas, the staff are always attentive and forward planning of the wheelchair. American Airlines have so much to learn. American Airlines continue to treat disabled human beings as inconveniences and burdens.
- Verified customer
Don't fly United
Terrible! Cancelled my flight the day of didn't tell me. Told me I could alternatively get a ride that would get me to my destination at midnight where I would in return have to catch a flight the next day to leave! I just wanted to see my kids before I deployed. lady rolled her eyes when I said refund my money. Great way to treat military!
Bad Just Got Worse !
Took no less than 8 flights with American Airlines this month. The Aircraft are newer but insides are dirty, not clean, in fact gate staff told me they had 3 minutes to clean an MD80 Aircraft. Most services were in SMALL Aircraft and carry on bags were put in the hold, but you could see these being loaded and unloaded and being thrown around by their handlers, with NO care what so ever. 6 flights never departed on time and we were told 2 minutes before one flight was ready to board that one of the crew members had not turned up, so delayed. The...n when we went to board 2.5 hours later is was found they had an engine oil leak, the excuses went on and on, and they had to " find " a replacement Aircraft. In the end I got to my destination at 2.30am the following day of where I was supposed to be at 4pm the day before. They treated customers poorly and give the impression they are doing you a favour.
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