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American Express Platinum Edge

American Express Platinum Edge (page 2 of 4)

2.6 from 61 reviews

Pros

  • $200 Travel Credit each year

  • Earn up to 3 Membership Rewards Points per $1

  • 0% p.a. on Balance Transfers for the first 12 months

  • Complimentary Travel Insurance

  • Add up to 4 Cards at no additional cost

Cons

  • $195 Annual Fee

  • 1% Balance Transfer Fee

Reviews

(9)
(15)
(7)
(4)
(26)
  • Transparency
    3.4 (8)
  • Customer Service
    3.6 (9)
  • Rates and Fees
    2.9 (9)
  • Rewards
    3.0 (8)
  • Online Experience
    3.6 (9)
  • Card / Account Used For
    • Everyday Expenses (7)
    • Online Shopping (4)
    • Special Purchases (3)
    • Overseas/Travel (2)
  • Application Process
    4.3 (8)

From Good to Bad and Worthless

published

Your $200 replacement to cut cost is a cheap reflection of AE. The application of the $200 credit is too restrictive I will not renew my membership for sure.

Ken

KenKarratha

  • 6 reviews
  • 17 likes

Amex platinum edge was good but is now a rip off

published

I was sucked in with the complimentary flight. Not a bad deal to compensate for thr high fees. Etc.. I also recomended the card to others. I now regret this now the complimentary flight wil be taken away and replaced with a pathetic $200 credit. This credit can only be spent on the Amex travel site that is over priced and only has full flight fare and expensive accomodation options. The card is now no better than anything else out there so take your business elsewhere is my recommendation.

Good value until 30/03/2017 when annual complimentary flight gets taken away

published

Intending customers beware ! Amex will reduce the complimentary flight benefit to a mere $200 travel credit p.a. Having been a customer for more than 25 years, I find this very disappointing. $200 doesn't get very far. In addition the membership fee is quite high. Will have to take my business elsewhere.

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Magic Pudding

Magic Pudding

  • 3 reviews
  • 4 likes

Engine Failure on Free Flight Offer

published
1 comment
Magic Pudding
Magic Pudding
Annoyed

AnnoyedSydney, NSW

  • 4 reviews

Disappointing

published
ravinder

ravinderCanberra Central 2601, ACT

  • 20 reviews
  • 24 likes

Great Value for money if you know how to use it. Great Customer service from Amex.

published
Jodie

JodieMelbourne

  • 3 reviews
  • 5 likes

Business card that you can't actually use for Business

published
FrequentFlyer12

FrequentFlyer12

  • 2 reviews
  • 1 like

Minimal Cover Travel Insurance - ask questions and read the fine print before travelling

published
Untrue Value Solar

Untrue Value SolarAU

  • 3 reviews
  • 8 likes

Rubbish for 'free' travel insurance

published

Had this card for a few years, used it to book a holiday to the USA, spent over $10k on pre booked flights and accommodation and paid some surcharges as a result, but figured worth it due to the saving of insurance policy. Just before going, 're read policy and in fine print it states that you can't have redeemed any frequent flyer points outside of their points system towards your trip. Unfortunately we had used some Qantas points for about a 5% reduction in airfare so policy cover is now void. Had to buy separate policy for over $300. Since found out NAB platinum card only require that you spend $500 towards your trip to activate full travel policy. ACE insurance coverage is rubbish and full of fine print. Cancelling card as a result.

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Scott

ScottCanberra

  • 2 reviews
  • 3 likes

Waste of time

published

American express sent me a remote control car without a remote to use the car, they told me i would get a remote if i had a chat with them for 15 mins. I did this and still no remote. I dont actually want the car i just think it is a total waste that i now have to throw it out. What a terrible environmental statement this company must have.

Complimentary flight worth signing up for alone!

published

Signed up and got my AMEX Platinum Edge last week, charging a couple of items worth about $30.
My Partner had to urgently go interstate for travel, so called AMEX and in 6 minutes and 7 seconds (yes I checked) I had the flight booked in her name and was off the phone.
A $700 flight for ZERO.
As long as they keep this benefit they will have a customer in me.

Crap

published

I misplaced my credit card and so I called to report. Little did I know that it takes a few days to receive a replacement, I thought I would get a temporary number that I can use for an online purchase (overseas presale concert that only accepts Am Ex and without the tickets, I was reluctant to book my flights etc). The operator was unhelpful and told me I had to wait and because it was a Thursday, the replacement would not arrive until the following week.

The one time that I needed to use Am Ex since it isn't accepted in a lot of places, I couldn't use it so I cancelled the card.

SBS

SBSPerth

  • 3 reviews
  • 1 like

Not worth the time of day

published

AMEX would have to be the WORST credit card out of the lot. They have no sense of customer service, they are arrogant, rude, unhelpful. I wouldn't recommend them to anyone not even my arch enemy. Stay away from this company!!! Stick with Australian brands linke Bankwest, Westpac, NAB etc.

Great card, complimentary return flight is well worth it!

published

I have been using an American Express Platinum Edge Credit Card for the last 6 months and have to say that the complimentary domestic flight from Virgin is definitely worth signing up for this card. Rang the number provided to book a return flight from Perth to Brisbane about two weeks before the Easter weekend. Same flight was at the $600+ margin when I searched on flight comparison sites. AMEX Travel team booked the itinerary straight away, no hassle, and I had an epic time over at Gold Coast. Thumbs up AMEX, you have one happy customer here! :)

Ecpaul

EcpaulSouth East Queensland, QLD

  • 7 reviews
  • 8 likes

Travel insurance experience

published
1 comment
Ecpaul
Ecpaul

I should have added that I have been an Amex cardholder for 34 years, have made many overseas trips (paid for using Amex) and never made a claim up until this one.

Frequent Flyer & Travel Credit Cards

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Adam

AdamWarnbro

  • 9 reviews

Very Happy with this great card.

published

Had the card for over a year now and am delighted with the features and the customer service provided. The website is good, full of useful information and frequent flyer points are the real bonus. The annual fee is more than paid for by the free flight offer(with limitations). Check out the card BEFORE you get one, that way you want be disappointed if it doesnt give you what you are looking for. E.g Amex isn`t accepted everywhere and sometimes there is a surcharge when using it !!! We have a visa card that we always carry for this.......

Paul H

Paul H

  • 2 reviews
  • 4 likes

Avoid - Dodgy travel insurance

published
Jules

JulesSydney

  • 3 reviews
  • 9 likes

Rude and terrible service even I have been amex customers for eight years

published

I would like to upgrade my card from gold card that I already had for 8 years to platinum edge and I fulfilled all criteria except that I have a $101 previous default from other company that occurred because I didn't receive the bill when I have moved house that have been paid in full but the taint on my credit record have to stay with me till another year and I have sent the evidence to Amex but they would not want to listen and they are very rude on the phone. Obviously they do not know how to retain customers or they feel that they are a very big company with so many customers they are no longer care about customer retention and good customer service.

Rustyd

Rustyd

  • 5 reviews
  • 4 likes

Bad service for retirees

published

It seems that no matter how wealthy one is the AMEX system is geared to help those with high incomes not high wealth. With a higher % of retirees, many wealthy, in the population I hope they change or they will fade away.

Grant S

Grant S

  • 3 reviews

Free Flight - Limitations

published

I have used this card for several years and find it very suitable. The only negative is with the 'free flight'. This is limited to major city departure points. I have two regional airports, Newcastle and Port Macquarie both serviced by Virgin however I cannot fly out of them. I can book a flight from Brisbane to Newcastle return, but I cannot book a flight from Newcastle to Brisbane return - seems Irish to me. So rather than give the flights away each year, I am giving the card away. i have raised the issue with them, however there appears to be no flexibility with it.

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