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American Express Platinum Edge

American Express Platinum Edge (page 2 of 3)

2.6 from 63 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
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Pros

  • $200 Travel Credit each year

  • Earn up to 3 Membership Rewards Points per $1

  • 0% p.a. on Balance Transfers for the first 12 months

  • Complimentary Travel Insurance

Cons

  • $195 Annual Fee

  • 1% Balance Transfer Fee

Reviews

  • Transparency
    3.5 (10)
  • Customer Service
    3.5 (11)
  • Rates and Fees
    3.0 (11)
  • Rewards
    3.1 (9)
  • Online Experience
    3.7 (11)
  • Application Process
    4.0 (10)
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Magic Pudding
Magic Pudding
  • 3 reviews
  • 4 likes

Engine Failure on Free Flight Offer

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Magic Pudding
Magic Pudding
Annoyed
AnnoyedSydney, NSW
  • 4 reviews
  • 14 likes

Disappointing

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ravinder
ravinderCanberra Central 2601, ACT
  • 20 reviews
  • 25 likes

Great Value for money if you know how to use it. Great Customer service from Amex.

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Jodie
JodieGreater Melbourne (Inner), VIC
  • 4 reviews
  • 8 likes

Business card that you can't actually use for Business

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FrequentFlyer12
FrequentFlyer12Sydney Surrounds, NSW
  • 2 reviews
  • 1 like

Minimal Cover Travel Insurance - ask questions and read the fine print before travelling

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Untrue Value Solar
Untrue Value SolarAU
  • 3 reviews
  • 8 likes

Rubbish for 'free' travel insurance

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Had this card for a few years, used it to book a holiday to the USA, spent over $10k on pre booked flights and accommodation and paid some surcharges as a result, but figured worth it due to the saving of insurance policy. Just before going, 're read policy and in fine print it states that you can't have redeemed any frequent flyer points outside of their points system towards your trip. Unfortunately we had used some Qantas points for about a 5% reduction in airfare so policy cover is now void. Had to buy separate policy for over $300. Since found out NAB platinum card only require that you spend $500 towards your trip to activate full travel policy. ACE insurance coverage is rubbish and full of fine print. Cancelling card as a result.

Scott
ScottCanberra
  • 2 reviews
  • 3 likes

Waste of time

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American express sent me a remote control car without a remote to use the car, they told me i would get a remote if i had a chat with them for 15 mins. I did this and still no remote. I dont actually want the car i just think it is a total waste that i now have to throw it out. What a terrible environmental statement this company must have.

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Complimentary flight worth signing up for alone!

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Signed up and got my AMEX Platinum Edge last week, charging a couple of items worth about $30.
My Partner had to urgently go interstate for travel, so called AMEX and in 6 minutes and 7 seconds (yes I checked) I had the flight booked in her name and was off the phone.
A $700 flight for ZERO.
As long as they keep this benefit they will have a customer in me.

Crap

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I misplaced my credit card and so I called to report. Little did I know that it takes a few days to receive a replacement, I thought I would get a temporary number that I can use for an online purchase (overseas presale concert that only accepts Am Ex and without the tickets, I was reluctant to book my flights etc). The operator was unhelpful and told me I had to wait and because it was a Thursday, the replacement would not arrive until the following week.

The one time that I needed to use Am Ex since it isn't accepted in a lot of places, I couldn't use it so I cancelled the card.

Frequent Flyer & Travel Credit Cards

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SBS
SBSPerth
  • 3 reviews
  • 1 like

Not worth the time of day

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AMEX would have to be the WORST credit card out of the lot. They have no sense of customer service, they are arrogant, rude, unhelpful. I wouldn't recommend them to anyone not even my arch enemy. Stay away from this company!!! Stick with Australian brands linke Bankwest, Westpac, NAB etc.

Great card, complimentary return flight is well worth it!

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I have been using an American Express Platinum Edge Credit Card for the last 6 months and have to say that the complimentary domestic flight from Virgin is definitely worth signing up for this card. Rang the number provided to book a return flight from Perth to Brisbane about two weeks before the Easter weekend. Same flight was at the $600+ margin when I searched on flight comparison sites. AMEX Travel team booked the itinerary straight away, no hassle, and I had an epic time over at Gold Coast. Thumbs up AMEX, you have one happy customer here! :)

Ecpaul
EcpaulSouth East Queensland, QLD
  • 8 reviews
  • 12 likes

Travel insurance experience

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Ecpaul
Ecpaul

I should have added that I have been an Amex cardholder for 34 years, have made many overseas trips (paid for using Amex) and never made a claim up until this one.

Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum Edge compares to other Frequent Flyer & Travel Credit Cards

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Adam
AdamWarnbro
  • 15 reviews
  • 8 likes

Very Happy with this great card.

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Had the card for over a year now and am delighted with the features and the customer service provided. The website is good, full of useful information and frequent flyer points are the real bonus. The annual fee is more than paid for by the free flight offer(with limitations). Check out the card BEFORE you get one, that way you want be disappointed if it doesnt give you what you are looking for. E.g Amex isn`t accepted everywhere and sometimes there is a surcharge when using it !!! We have a visa card that we always carry for this.......

Paul H
Paul H
  • 2 reviews
  • 4 likes

Avoid - Dodgy travel insurance

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Jules
JulesSydney
  • 3 reviews
  • 9 likes

Rude and terrible service even I have been amex customers for eight years

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I would like to upgrade my card from gold card that I already had for 8 years to platinum edge and I fulfilled all criteria except that I have a $101 previous default from other company that occurred because I didn't receive the bill when I have moved house that have been paid in full but the taint on my credit record have to stay with me till another year and I have sent the evidence to Amex but they would not want to listen and they are very rude on the phone. Obviously they do not know how to retain customers or they feel that they are a very big company with so many customers they are no longer care about customer retention and good customer service.

Rustyd
Rustyd
  • 5 reviews
  • 4 likes

Bad service for retirees

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It seems that no matter how wealthy one is the AMEX system is geared to help those with high incomes not high wealth. With a higher % of retirees, many wealthy, in the population I hope they change or they will fade away.

Grant S
Grant S
  • 3 reviews

Free Flight - Limitations

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I have used this card for several years and find it very suitable. The only negative is with the 'free flight'. This is limited to major city departure points. I have two regional airports, Newcastle and Port Macquarie both serviced by Virgin however I cannot fly out of them. I can book a flight from Brisbane to Newcastle return, but I cannot book a flight from Newcastle to Brisbane return - seems Irish to me. So rather than give the flights away each year, I am giving the card away. i have raised the issue with them, however there appears to be no flexibility with it.

Ronalds
Ronalds
  • 7 reviews
  • 15 likes

Average Reward Program with Exorbitant Fees

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oo7slittle
oo7slittle
  • 6 reviews
  • 3 likes

Been a member for more than 5 years

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Peter
PeterSydney
  • 2 reviews

Great rewards

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If you are a big spender and pay your balance in full each month and like the rewards, this is the card for you. Especially if you are a member of a professional body then the fees are low, yes some stores do not accept it but not that many. Tap and go works well, free flight each year, last year we went to Queenstown.
Points, flights, travel booking service

Disgruntled
DisgruntledMelbourne
  • 2 reviews
  • 1 like

No one accepts it.

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I took out this card as I bank with a bank that doesn't have a rewards credit card. I purchase everything I can on this and use the points towards tickets etc.

The no touch only works with certain readers and you find yourself having to touch, then insert then swipe and finally sign... which is ridiculous in this day and age. It makes you feel you have no money left on your card.
Amex needs to review their fee structure There are too many places that don't accept this card.
I am constantly filling out the form for places that don't accept the card. I refuse to pay the surcharge that even the most popular places add.
Points.
Touch and go is flakey. No one seems to want to accept it.

Disgruntled
Disgruntled

I have since Got Rid of this card as I was never using the travel rewards.. The times I did use the travel rewards the prices on the rewards sites were more expensive than booking directly, so It was a total waste..

Mel T
Mel TToowoomba, Queensland
  • 32 reviews
  • 27 likes

My fave card.

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MelbourneDesigner
MelbourneDesignerMelbourne
  • 3 reviews

OK

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MrSasha
MrSashaAU
  • 2 reviews
  • 3 likes

Terrible Service

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psychadelic
psychadelicAU
  • 6 reviews
  • 2 likes

Good

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