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American Express Platinum Edge

American Express Platinum Edge

2.6 from 63 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
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Pros

  • $200 Travel Credit each year

  • Earn up to 3 Membership Rewards Points per $1

  • 0% p.a. on Balance Transfers for the first 12 months

  • Complimentary Travel Insurance

Cons

  • $195 Annual Fee

  • 1% Balance Transfer Fee

Details

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeAmerican Express
BenefitsComplimentary Travel Insurance and Travel Credit
Minimum Credit Limit $3,000
Minimum Income $50,000
Minimum Repayments2.5%
Rewards ProgramAmerican Express Membership Rewards
Points Earn Rate 3 points per $1
Points Conditions
  • 3 points per $1 spent at major supermarkets and petrol stations

  • 2 points per $1 spent in a foreign currency, overseas and online

  • 1 point per $1 spent on all other purchases

There is no cap on earn rate.

Contactless PaymentsApple Pay, Fitbit Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate20.74% p.a.
Late Payment Fee$30
Annual Fee$195 p.a.
Interest Free Period 55 days
Balance Transfer Rates
Balance Transfer Period 12 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 1%
Release dateAug 2006
Visit official website

Reviews

  • Transparency
    1.5 (4)
  • Customer Service
    1.0 (4)
  • Rates and Fees
    1.5 (4)
  • Rewards
    1.8 (4)
  • Online Experience
    1.8 (4)
  • Application Process
    2.3 (3)
Previous
Next

American express Lack of flexibility and poor customer service

published
Transparency
3/5
Customer Service
1/5
Jim
JimPerth, WA
  • 4 reviews

No good anymore

published

This was such a good card before but has really gone downhill since. A free domestic flight before was changed to a $200 travel credit. The points conversion with krisflyer was the best thing and then they changed it WITHOUT NOTICE on 15th April. My hard earned points got cut in half with no warning and now earning will be the same as every other mediocre card. It's over for us amex.

Transparency
1/5
Customer Service
1/5
Bob G
Bob G
  • 2 reviews

Lost me.

published

Why on earth would you now use this card? I only obtained it originally a number of years ago to receive Virgin Velocity points i.e. $1 AMEX spend for 1 velocity point and now they are worth half of what they used to be. It was good, now it is pointless. I'll be cancelling my card forthwith.

Incentivised Review No
B LIM
B LIMPerth, WA
  • 2 reviews
  • 1 like

Points Halved with no warning

published
Transparency
1/5
Customer Service
1/5
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Therealpro
Therealpro
  • 5 reviews
  • 10 likes

Amex is totally a joke!!!

published

For all existing cardholders that are saving up the points to transfer to one of the airlines program, you guys are about to get ripped off big time! Effectively your points will get halved, this is so unfair from amex. Dont mind they change the points system after 14 Apr. but it is so unfair for all points that are already earn that will get affected. Totally stupid.

Transparency
1/5
Customer Service
1/5
Smoj
SmojPerth
  • 2 reviews

Less than useless in an emergency overseas. Harrassing phonecalls every 2 minutes. Negative 5 stars.

published
Jessta
JesstaPerth, WA
  • 39 reviews
  • 36 likes

Customer Service is Appalling and Arrogant.

published

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Next
DOC35
DOC35
  • 2 reviews
  • 2 likes

Appalling customer service that leaves you stranded

published
Sue
SueCanberra
  • 2 reviews
  • 3 likes

Terrible

published

We purchased our return tickets with a Platinum Amex card prior to leaving Australia. A little while into our trip, we decided to cancel our refundable tickets home and purchase new tickets with a different airline as we could get a better deal. On contacting Chubb Insurance who underwrite the card, we were told that our travel insurance would be voided because in the event of a claim, the original return ticket would not be used. This seems very slippery to be for a $1200/ annum card. We plan to cancel it.

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Poor rewards

published

Travel prices are hiked.
No more free flights.
Travel team are rude and condescending.

All my mates and i are now switching to westpac which offers more.

Nick
Nick
  • 3 reviews
  • 3 likes

Worst Customer Service I've Ever Come Across!

published

The travel department are rude and condescending to their customers. They will also happily hang the phone up on their customers midway through a call when you're politely explaining why you're not impressed by the way they are talking to you.
When you later call the complaints department, the team there will put you on hold for 20mins till you hear a voice on the line say "the people you are calling have evacuated the building, please call back next time"; or they'll inform you that a manager will call you back in which they never will! Never been treated so poorly by a company before! Absolutely Appalling!!

Dr nuts and bolts
Dr nuts and boltsWest Lakes Shore
  • 4 reviews
  • 8 likes

Overpriced, $200 travel voucher useless, can't use in most SA stores, terrible resolution of fraudul

published
Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum Edge compares to other Frequent Flyer & Travel Credit Cards

Know better, choose better.

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From Good to Bad and Worthless

published

Your $200 replacement to cut cost is a cheap reflection of AE. The application of the $200 credit is too restrictive I will not renew my membership for sure.

Ken
KenKarratha
  • 6 reviews
  • 17 likes

Amex platinum edge was good but is now a rip off

published

I was sucked in with the complimentary flight. Not a bad deal to compensate for thr high fees. Etc.. I also recomended the card to others. I now regret this now the complimentary flight wil be taken away and replaced with a pathetic $200 credit. This credit can only be spent on the Amex travel site that is over priced and only has full flight fare and expensive accomodation options. The card is now no better than anything else out there so take your business elsewhere is my recommendation.

Good value until 30/03/2017 when annual complimentary flight gets taken away

published

Intending customers beware ! Amex will reduce the complimentary flight benefit to a mere $200 travel credit p.a. Having been a customer for more than 25 years, I find this very disappointing. $200 doesn't get very far. In addition the membership fee is quite high. Will have to take my business elsewhere.

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