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American Express Platinum Edge

American Express Platinum Edge

2.6 from 63 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
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Pros

  • $200 Travel Credit each year

  • Earn up to 3 Membership Rewards Points per $1

  • 0% p.a. on Balance Transfers for the first 12 months

  • Complimentary Travel Insurance

Cons

  • $195 Annual Fee

  • 1% Balance Transfer Fee

Details

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeAmerican Express
BenefitsComplimentary Travel Insurance and Travel Credit
Minimum Credit Limit $3,000
Minimum Income $50,000
Minimum Repayments2.5%
Rewards ProgramAmerican Express Membership Rewards
Points Earn Rate 3 points per $1
Points Conditions
  • 3 points per $1 spent at major supermarkets and petrol stations

  • 2 points per $1 spent in a foreign currency, overseas and online

  • 1 point per $1 spent on all other purchases

There is no cap on earn rate.

Contactless PaymentsApple Pay, Fitbit Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate20.74% p.a.
Late Payment Fee$30
Annual Fee$195 p.a.
Interest Free Period 55 days
Balance Transfer Rates
Balance Transfer Period 12 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 1%
Release dateAug 2006
Visit official website

Reviews

  • Transparency
    2.5 (6)
  • Customer Service
    2.2 (6)
  • Rates and Fees
    2.2 (6)
  • Rewards
    2.7 (6)
  • Online Experience
    2.7 (6)
  • Application Process
    3.2 (5)
Previous
Next

American express Lack of flexibility and poor customer service

published
Transparency
3/5
Customer Service
1/5
Jim
JimPerth, WA
  • 4 reviews

No good anymore

published

This was such a good card before but has really gone downhill since. A free domestic flight before was changed to a $200 travel credit. The points conversion with krisflyer was the best thing and then they changed it WITHOUT NOTICE on 15th April. My hard earned points got cut in half with no warning and now earning will be the same as every other mediocre card. It's over for us amex.

Transparency
1/5
Customer Service
1/5
Sara
SaraGreater Melbourne (Outer), VIC
  • 5 reviews
  • 2 likes
  • Verified

Great credit card with Amex benefits

published

I had this card for many years before I had To close it for a loan approval. The offers on the card are pretty good. I could have up-to 4 supplementary cards without an extra fee. This card has annual fee but instead gives you travel credit to use on Amex travel portal which was easy to use as the range is wide and prices are not much more expensive than other travel booking websites. It’s well worth the annual fee.

Transparency
5/5
Customer Service
5/5
DISSAPOINTED
DISSAPOINTEDmelbourne
  • 9 reviews
  • 8 likes

great card

published
Application Process
5/5
Incentivised Review No
Frequent Flyer & Travel Credit Cards

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Charwend
CharwendWide Bay-Burnett, QLD
  • 7 reviews
  • 5 likes

Good card with Frequent Fly points.

published
Transparency
4/5
Customer Service
4/5
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The reviewer stated that an incentive was offered for this review

Bob G
Bob G
  • 2 reviews

Lost me.

published

Why on earth would you now use this card? I only obtained it originally a number of years ago to receive Virgin Velocity points i.e. $1 AMEX spend for 1 velocity point and now they are worth half of what they used to be. It was good, now it is pointless. I'll be cancelling my card forthwith.

Incentivised Review No
B LIM
B LIMPerth, WA
  • 2 reviews
  • 1 like

Points Halved with no warning

published
Transparency
1/5
Customer Service
1/5

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Next
Therealpro
Therealpro
  • 5 reviews
  • 10 likes

Amex is totally a joke!!!

published

For all existing cardholders that are saving up the points to transfer to one of the airlines program, you guys are about to get ripped off big time! Effectively your points will get halved, this is so unfair from amex. Dont mind they change the points system after 14 Apr. but it is so unfair for all points that are already earn that will get affected. Totally stupid.

Transparency
1/5
Customer Service
1/5
Titin
TitinPoint Cook
  • 4 reviews

So far so good

published

I have been using Amex Platinum Edge for a couple of years. Paid the annual fee but I got it back through the $200 travel credit that I can use for my trip bookings (flights or cars or accommodation). I like using Amex as it gives point rewards and we get triple points for groceries shopping. Amex also has special offers from various stores, but sometimes some stores still do not accept Amex cards or will charge a % surcharge if I paid by Amex card.

Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum Edge compares to other Frequent Flyer & Travel Credit Cards

Know better, choose better.

Compare all
Smoj
SmojPerth
  • 2 reviews

Less than useless in an emergency overseas. Harrassing phonecalls every 2 minutes. Negative 5 stars.

published
Jessta
JesstaPerth, WA
  • 38 reviews
  • 35 likes

Customer Service is Appalling and Arrogant.

published
DOC35
DOC35
  • 2 reviews
  • 2 likes

Appalling customer service that leaves you stranded

published
Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum Edge compares to other Frequent Flyer & Travel Credit Cards

Know better, choose better.

Compare all
Sue
SueCanberra
  • 2 reviews
  • 3 likes

Terrible

published

We purchased our return tickets with a Platinum Amex card prior to leaving Australia. A little while into our trip, we decided to cancel our refundable tickets home and purchase new tickets with a different airline as we could get a better deal. On contacting Chubb Insurance who underwrite the card, we were told that our travel insurance would be voided because in the event of a claim, the original return ticket would not be used. This seems very slippery to be for a $1200/ annum card. We plan to cancel it.

Poor rewards

published

Travel prices are hiked.
No more free flights.
Travel team are rude and condescending.

All my mates and i are now switching to westpac which offers more.

Nick
Nick
  • 3 reviews
  • 3 likes

Worst Customer Service I've Ever Come Across!

published

The travel department are rude and condescending to their customers. They will also happily hang the phone up on their customers midway through a call when you're politely explaining why you're not impressed by the way they are talking to you.
When you later call the complaints department, the team there will put you on hold for 20mins till you hear a voice on the line say "the people you are calling have evacuated the building, please call back next time"; or they'll inform you that a manager will call you back in which they never will! Never been treated so poorly by a company before! Absolutely Appalling!!

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