American Express Platinum Edge

Super poor customer service, customer service staff unable to answer simple questions. Unable able to provide basic info. Asked about policies they mention they could not provide info on the policies just respond search on website

I have had an American Express Platinum Rewards card since 1999 (21 years) and have a limit of $25,000.00.
I have used the card extensively and have never gone anywhere near the limit. Usually around $5-6K per month paid authomatically each month. I recently was offered a David Jones Amex which provides additional rewards points in David jones and was happy to be offered the reqrds card by the excellent staff at DJ'S . If you want lessons in good customer service and advice see the young man in appliances at DJ'S Newcastle. I filled all the re...

This was such a good card before but has really gone downhill since. A free domestic flight before was changed to a $200 travel credit. The points conversion with krisflyer was the best thing and then they changed it WITHOUT NOTICE on 15th April. My hard earned points got cut in half with no warning and now earning will be the same as every other mediocre card. It's over for us amex.

I had this card for many years before I had To close it for a loan approval. The offers on the card are pretty good. I could have up-to 4 supplementary cards without an extra fee. This card has annual fee but instead gives you travel credit to use on Amex travel portal which was easy to use as the range is wide and prices are not much more expensive than other travel booking websites. It’s well worth the annual fee.

Have had this card for quite a few years - serves it purpose - $200 credit (previously credit a flight ) $199 annual fee. I travel so it it is useful has travel insurance component & additional cardholder. If you are traveling overseas and happen to be in Sydney use the amex lounge in Sydney.
It suits my budget and lifestyle - I recommended to my children -now have their own Amex platinium card - which I did not get points for recommending (I could have) they are happy with the benefits of the card .
Amex does not have the 3% transaction...

This is the card I try to use as much as possible. As my other card (My Card) has been reducing the amount of Frequent Flyer points I can get each month as I believe a lot of others Card Service have been doing, unless you are paying very large yearly fees. Service has been good, but not used much since getting in 1998. Credit cards should be used as tool not credit unless you want hedge bills each month. Put everything you can on your credit card for the month and then sweep (pay) the bill on the due date. This can be done by your bank automat...

Why on earth would you now use this card? I only obtained it originally a number of years ago to receive Virgin Velocity points i.e. $1 AMEX spend for 1 velocity point and now they are worth half of what they used to be. It was good, now it is pointless. I'll be cancelling my card forthwith.

My wife and I both have this Platinum Edge card. Our housemate also has this card. My wife and I both have more than 100, 000 points in our cards each and they were all halved without warning. Our housemate on the other had has a lettter warning him of the impending points halving. We only knew of this halving after the date of effect when we talked to our housemate about the points. This is entirely unfair. How can 3 card holders all living in the same address be treated differently? Amex even told us that our housemate should have informed us...

For all existing cardholders that are saving up the points to transfer to one of the airlines program, you guys are about to get ripped off big time! Effectively your points will get halved, this is so unfair from amex. Dont mind they change the points system after 14 Apr. but it is so unfair for all points that are already earn that will get affected. Totally stupid.

I have been using Amex Platinum Edge for a couple of years. Paid the annual fee but I got it back through the $200 travel credit that I can use for my trip bookings (flights or cars or accommodation). I like using Amex as it gives point rewards and we get triple points for groceries shopping. Amex also has special offers from various stores, but sometimes some stores still do not accept Amex cards or will charge a % surcharge if I paid by Amex card.

I recently went to Thailand to undergo hernia surgery (long story). I was slated to be there for a month in order to recover before returning to work in Australia.
So pretty much my first day in Bangkok, the ATM ate my Westpac debit card, my main card. Ever tried dealing with a Thai bank to get a card back? Language problems, and the legendary Thai ability to not really care about foreigners, all put into the too hard basket.
Not to worry, I'd grown up at a time when Amex services were legendary. My Dad had wonderful stories about Amex going ...

Go down to Woolies last Wednesday to get a carton of cigarettes and my Amex Card is declined 3 times. Not very embarrassing at all. Lucky I had a Visa Card as well. Get home and log into my Amex Account and it says it has been suspended. So I call them to find out why. She says they have received a negative credit report on me from a place I never heard of called Equifax and I need to contact them. She gives me a number to call. Has given me the wrong number. Call back and of course because they are in the Eastern States they are closed. Fuming...

I recently closed my Amex account after 12 loyal years. I had a large purchase to make and “overpaid” my credit card to cover the funds. Yes - I wanted the points and purchase protection offered by Amex.

To my dismay this caused no end of heartache. My account was frozen due to being seen as a credit risk. Customer service could only help between 9-5pm AEST Monday to Friday regardless of where I was calling from.

I requested that my direct debits be processed as usual to which Amex blatantly refused.

After multiple phone calls I was...

We purchased our return tickets with a Platinum Amex card prior to leaving Australia. A little while into our trip, we decided to cancel our refundable tickets home and purchase new tickets with a different airline as we could get a better deal. On contacting Chubb Insurance who underwrite the card, we were told that our travel insurance would be voided because in the event of a claim, the original return ticket would not be used. This seems very slippery to be for a $1200/ annum card. We plan to cancel it.

Travel prices are hiked.
No more free flights.
Travel team are rude and condescending.

All my mates and i are now switching to westpac which offers more.