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American Express Platinum

American Express Platinum (page 2 of 2)

2.8 from 53 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Up to 200,000 bonus Membership Points on offer (see Details)
No pre-set spending limit
Card is made of metal
2.25 Membership Rewards points per $1 spent

Cons

$1,450 Annual Fee
Minimum required income of $100,000

Reviews

  • Transparency
    2.6 (27)
  • Customer Service
    2.9 (27)
  • Rates and Fees
    2.1 (26)
  • Rewards
    2.7 (24)
  • Online Experience
    2.9 (26)
  • Application Process
    3.2 (18)
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eden
edenGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

dont get this card

published

this card is expensive and most of the "platinum" benefits are not usable
tried 3 times to use the $450 travel credit (once for flight, twice hotels)- each time the cost of the hotel/flight was hundreds more than online. Therefore, need to pay hundreds more to use the voucher, rendering it useless. Each time wasted 30 min on the phone.
Apart from supermarkets and petrol stations, expect to pay 2-3% surcharges.

Transparency
1/5
Customer Service
1/5
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Mimi
MimiSydney, NSW
  • 8 reviews
  • 4 likes

Loved how easy it was to sign up to one

published

i love how they offer the annual flight credit, it was the same amount as the annual fee which makes makes the annual fee worth it. Best card to accumulate Qantas points. So far i'm very happy with this credit card.

Transparency
5/5
Customer Service
5/5
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Peter Highland
Peter HighlandSydney, NSW
  • 2 reviews

American Express Halves Value of Platinum Card Holders Points without compensation. How many cardholders ware caught?

published
Transparency
1/5
Customer Service
4/5
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Polly
PollySydney, NSW
  • 4 reviews

Prestigious. Great Service. Excellent Benefits

published

Free AFR worth around $700
Free Accor worth around $300
100,000 points upon joining.
several other airline and even benefits.
It is worth the high cost and i would recommend it to those who can justify the cost

Transparency
4/5
Customer Service
5/5
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Frequent Flyer & Travel Credit Cards

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Steve
SteveSydney, NSW

Not there in time of need

published
Incentivised Review No
Card Start DateJanuary 2002
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michdave
michdaveAU
  • 3 reviews
  • 5 likes

Extremely unhappy with Amex

published
Transparency
2/5
Customer Service
1/5
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Mark c
Mark cSydney
  • 2 reviews
  • 3 likes

Is Zero stars possible ?

published

In the last few months disastrous service. They stopped my card for an unknown reason and 7 attempts to call them i was put on hold for between 45 minutes to 1.5 hours. I kid you not !! still cannot get through. Is their time really more important than ours ? There is no priority for being platinum or black member or any other marketing mumbo jumbo. Hope you can waive the huge annual fee. Disgusting really !! And they say the big 4 banks are bad ...

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Abhishek
AbhishekMelbourne
  • Verified

Amex is waste of Time

published

Terrible Customer service
High Annual fees
No one accepts Amex
Worst customer service
Please read through the terms and conditions properly absolutely Manipulated by them.
Travel credit is a huge bluff you can only do bookings through their own website where the tickets are highly overpriced.
Incurr Surcharge on most of the petrol station or most of them doesn't accept it.
"Water served is a beautiful bottle of wine"
Please save yourself from AMEX.

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Mon
MonSydney

Disgraceful customer service

published

I have been an American Express card holder for over 40 years, including a Black Card holder for 10 years. The last 14 years I have held a Platinum card linked to my bank account.
This card is withdrawn by the bank and I contacted Amex as I wish to stay with them. But guess what ? I have to re-apply via the website ???
I have spent in exccess of $100.000 this year alone paying my account in full every month.

Four phone calls and a request for someone
managerial to contact me has lead only to call centre staff telling me the same over and over.

HAVE BIG COMPANIES LOST THE ART OF CUSTOMER CARE ??? DISGRACEFUL SERVICE

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Frequent Flyer & Travel Credit Cards

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Great if you travel regularly and eat out a lot

published

To best get your value for money, you'd need to travel internationally at least once a year and domestically every few months. It gives you free access to the Virgin lounges when you fly with Virgin. You also get access to thousands of international lounges in different locations of varying quality.

You'd also benefit the most if you eat out a lot as they give you triple points at these places (3 points = 3 Virgin Velocity Points) and double points when spending on travel.

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Sue
SueCanberra
  • 2 reviews
  • 3 likes

Mixed

published
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Terry
Terrybuddina

Platinum Lack Of Customer Service

published
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Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum compares to other Frequent Flyer & Travel Credit Cards

Know better, choose better.

Compare all
Vince
VinceMetropolitan Adelaide, SA
  • 18 reviews
  • 28 likes

best Platinum credit card I have ever had

published

great benefits, low fee, perfect customer experience, complimentary insurance is better than most stand-alone insurances. Chubb is a great insurance company.
I have been with them for years. I can't fault them.
highly recommended.

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Sadie
SadieGold Coast
  • 4 reviews
  • 4 likes

Great service and protection!

published

I know most think AMEX is expensive but what you get with this card is amazing. We’ve used the travel insurance and claimed on it with no issues at all. Like others I was skeptical of their free insurance but it was an easier, speedier process than I’ve had with travel insurance companies in the past.

Also used the fraudulent transaction refund. Pizza Hut didn’t deliver our pizza which we’d paid for online, they wouldn’t refund and were being rude and extremely unhelpful - went straight to AMEX and money was refunded immediately!

Amazing service and for us with how much we travel, it’s cheaper to pay annual fee than take out travel insurance!

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Andrew D
Andrew DCooma Monaro
  • 19 reviews
  • 17 likes

American Express and Chubb Insurance

published
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Joseph A
Joseph AMelbourne
  • 2 reviews
  • 1 like

Amazing

published

Great service, great inclusions given the price, fantastic fraud services.
I do not think I could say a bad word about their products and service.

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Peter
PeterSydney
  • 4 reviews
  • 2 likes

My favourite card. If you're a regular traveller who values hotel status, this card is for you, but

published
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