Reviewer Photos & Videos
- Online store
- Verified customer
Please stop with the mobile spamming. It's really annoying.
I bought your products before and it was as described and would purchase again.
Except, you've been spamming my mobile phone with offers, even when I've replied STOP.
You still keep spamming me.
You have my email address, send offers there, If I like it I will buy.
But ffs stop spamming my mobile.
This is probably against the law and I'll be taking this further.
Continually receiving unsolicited text and emails. Have contact and tried to unsubscribe numerous times. Will be reporting to ACMA as they have no ethics.
Aminoz keep sending me spam emails. I used to purchase products from them but have since stopped.
The update email preferences button does not work and each time I contact them to remove me from their mailing list they send me more spam.
Don't waste your time or money
Delivery on my initial order took a month despite being an amino z member
They cancelled my order without refund
Difficulty using amino z points as payment despite spending hundreds of dollars to do so
Annoying and Picking
Don't sign up the membership.
They will send you millions of ads email even though you already unchecked the NO ads at the signing up.
My second mistake was browsing through their online store and left something in the cart.
My Gosh, they sent picking email like " you left something in the cart, is there anything we can do to assist you" repeatedly as if I was in debt in them.
Complaint made, and they said I could always choose not to have the reminding emails from the first place.
Don’t buy from this store
I never received my item after receiving daily messages stating it was going to be delivered that day over a 6 day period. I requested a refund due to not receiving the item and I’m still waiting !!!!
Disappointed as bought from site before but on last they refused to price match healthcoAustralia at $58.95
As a return customer I find last attempt to buy they attended to defraud me. Price match at $58.95 but on checkout they attended to charge more. Emails to them did not address the attempt of over charging
- Online store
- Verified customer
Waiting for 10 days - No refund, No delivery yet. Worst service
Placed an online order on 5th of May and was shows a delivery estimate of 6-7th of May. Nothing arrived until 8th of May and the courier company they used (Fastway) shows that there will be a delay of several business days.I sent them an email the same day and was promised an urgent delivery or refund, I asked them if they can delivery it by 11th then all good or else I need my money back - Again there was no delivery by COB 11th so had to send them another email asking for refund, got a response that my refund shall be processed as soon as th...ey get their package back from Fastway. Then to my surprise, I received an email from Aminoz on 13th that my order is out for delivery - And within a few minutes the delivery status on Fastway's tracking site showed that its delivered where as in actual it wasn't. I am so frustrated with sending them back and forth emails since I placed my order - and now these guys are not responding to my emails at all. My money is with them and their courier partner says that the parcel is delivered - makes me think that I lost my precious $178. Such a crap service - Been using them for last 4 years but this is the first time I experienced this with them. Not sure if they will process my refund, but am not going to use them ever again.
Re order #109536925 still not received & no contact
I am very unhappy as I had placed an order on 21/04/20 with order #109536925 and received sms to advise “your order is backordered & will be slightly delayed. We estimate that the remaining stock will arrive in our warehouse Within a week”
I have not received my order or any further correspondence from your company to advise where my order is, this is my first order with your company &I am disappointed and dissatisfied with your customer service as I have called several times since several sms & also sent several emails via your website to no r...
Taken over 8 weeks and still have received my product
I was not satisfied, as I still have not received a tub of protein which was purchased over 8 weeks ago.I will not be buying from this company ever again.
- Online store
- Verified customer
I placed an order 2 weeks ago, it was expected to take a week to ship my order. I sent them an email I want to cancel the order and get a refund. The next day I got an email said my order is shipped with an ‘INCORRECT’ tracking number (my order cancel request is ignored). Then the order status changed to “Complete” after that (?) They took my money, I received nothing. I feel like I ran into some kinds of online scams. Really disappointed, would not recommend.
Appalling customer service
I was told I would receive a pull up bar two days after paying for it. I'm sitting here 10 days later with the money gone from my account. Have spoken to customer service team who say they can't find my payment. A few days back I was sent an SMS by Amino Z asking me about my payment - I replied and got a message back saying it was a wrong number. Feeling very cheated and want to know why I've had such a bad experience with this company that seems to only have positive reviews....
Good price but service is crap
Priority shipping is supposed to be 24 hours but it has been 4 days and still haven't received the product..[name removed] at Amino z is delightfully telling me to wait for 48 hours before they can provide an update of when i will get my product which was ordered a week ago and that it's not there problem that courier company has delayed the shipment. I am not paying the courier company and i am paying Amino Z and i expect my item to be delivered as advertised which is within 24 hours. [name removed] is being smart on top and trying to tell me how to calculate 48 hours..Pathetic and disgusting...crap customer service from [name removed]. Won't be doing business with them anymore.
still waiting .... still waiting!!!!!
old story.. ordered online an item in nov 2018 still waiting in Jan 2019. i emailed them asking when will it be available received a reply saying your herbs of gold flu tablets is discontinued!!! Hmmmmm sure i ordered pre work supplement not flu tablets.. still waiting!!
A waste of time
Where do I start? I purchased protein powder 2/10 online and was surprised at the ridiculous cost they want to charge for express shipping when I have previously ordered from other suppliers who have my product on my doorstep the next day for half the price. Received confirmation text of order the next day. Two weeks later no order or further emails so I phoned the company who informaed me that they were out of stock - so why hadn’t I been contacted about this? Were they just going to leave me waiting and take my payment? Anyway, Discussed a re...fund over the phone on the 15th October. Still waiting for refund almost two weeks later with no email or further contact to say this has actually been done.. Waste of time. Order elsewhere who can express ship your order the next day at a low cost without the hassles! Very poor customer service and lack of communication with customer!
- Amino Z
- Verified customer
Allows Ordering of out of stock items
The website allows you to order out of stock items (an item i needed desperately) then they send you some other items as delaying tactics till they replenish their stock. Refusing to give me immediate refund of a hefty amount of money so i can shop at a more reliable company even though I supplied photo proof of items sent.
Stock unavailable only after payment made! Changed couriers without consulting! Held my package for
Sorry AminoZ i really did want to like you, but damn!
They had everything i wanted in stock until i finished paying, then sent an email to say 'sorry everything's out of stock', because i was unaware of this i also paid for express shipping with Australia post, and due to my rural situation Australia post is the only courier i can use. They then repeatedly told me that stock would be in tomorrow for 15 days. When it finally arrived in their warehouse, they disregarded my Australia post express option (which i still payed for) and sent it with...
- Online store
- Verified customer
Never order online
I ordered 6 x C4 and 2 x Xtend online and it was a nightmare. The website said everything was in stock, I had delivery checked and was expecting everything to be ready in the next day or 2 allowing a maximum of 1 week to receive. The delivery address was in the same suburb.
Turns out 3 of the C4 were out of stock and unsure when they were getting them. I want notified until 4 days later when I contacted them via phone call. The lady [name removed] then proceeded to tell me 2 of the flavors were discontinued and another was out of stock. I or...ganized to deliver what stock they did have. Shortly after I recieved a confirmation email saying my part order is ready for pick up at a totally different depot around 1hr away from me. Due to time restraints I couldn't get there so I called back and asked if they can transfer it to the other store. I then spoke to [name removed] who told me that the stock hadn't been discontinued and she would rectify the order. I recieved another email saying products were ready. 3 of them were missing on the statement. This was over the span of 2 days. I called back and spoke to [name removed] who told me they would have to refund 2 of the products, his refund then came through as the 3 c4 products they DID have in stock. So once again I called back after receiving confirmation email stating this. Eventually I managed to get to the North Parramatta store. Lady was really nice. I ended up with 4 c4 and 2 xtend and hopefully a refund has been processed. Tldr: Dont order online, the clowns that work the call centre couldn't tie a shoe lace. Spent over a week tracking an order after waiting a week with no dispatch confirmation
Advertise heaps of products that are not in stock
Ordered $700 worth of supplements 80% of the items had to be back ordered because they don't stock them, even though they say they have it before you buy. Then told max 6 days wait for back order over two weeks later no order. I than contacted them three times waiting for response with a promise each time item will be sent in 24hrs. All lies. Now still waiting for products and no responses from them.
very poor customer service
Made an online order back in August and waited over a month with my order still on backorder even after receiving an email saying my order was completed. Called customer service who are based in the Philippines, who either spoke on top of me or hung up. Ended up cancelling my order and purchasing it from another store. I previously had good experience with you guys and told my friends of the good deals you guys have. I now regret telling them about you after this really bad experience. I can't believe that there is no manager who I can speak to here in Aus. You guys really need to improve your customer service.
Questions & Answers
I placed an order last Wednesday and it was sent with the courier Thursday. It should have been delivered Friday. The courier is not giving me an answer as to why my order is still sitting in the Sydney depot.
I’ve tried calling, texting and emailing Amino z to no avail.
Can someone please check on order 109408782 and get back to me ASAP?
Thank you for your enquiry,
We have replied to your email last 19 and 20 September. Last 20 September, we informed you that we have sent a replacement order via Australia Post instead, and the replacement order was dispatched last 19 September.
As per Australia Post's online tracker, they attempted delivery last 21 September, but no one was available to receive and sign for the parcel. They left a delivery card and forwarded the parcel to the post office where you can pick it up instead. It is awaiting collection at the post office.
I have sent a separate email with your tracking number and the post office location.
If you require further assistance, please don't hesitate to contact us.
Grace, Team Amino Z
I am 26 years old guy,height 5.7,wight 76.which protein I should take with 1 hour workout?
Types of protein are goal specific.
If you are looking to gain weight, look for a protein powder with a high carb content.
If you are looking to lose weight, go for thermogenic (fat burning) protein powders.
Hope this helps!
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