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Reviews

  • Product Quality
    1.7 (11)
  • Return Claim MadeYes (2) · No (10)
  • Shipping
    1.2 (9)
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Zachary M.

Zachary M.

  • 2 reviews

Please stop with the mobile spamming. It's really annoying.

published

I bought your products before and it was as described and would purchase again.
Except, you've been spamming my mobile phone with offers, even when I've replied STOP.
You still keep spamming me.
You have my email address, send offers there, If I like it I will buy.
But ffs stop spamming my mobile.
This is probably against the law and I'll be taking this further.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Amino Z
Jay B.Amino Z
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Brayden

Brayden

  • 6 reviews
  • 2 likes

Can’t unsubscribe

published

Continually receiving unsolicited text and emails. Have contact and tried to unsubscribe numerous times. Will be reporting to ACMA as they have no ethics.

Product Quality
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1 comment
Amino Z
Jay B.Amino Z
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JacobI

JacobISydney

  • 4 reviews
  • 2 likes

Bulk spam

published

Aminoz keep sending me spam emails. I used to purchase products from them but have since stopped.
The update email preferences button does not work and each time I contact them to remove me from their mailing list they send me more spam.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Amino Z
Jay B.Amino Z

Hi Jacobl. I'm very sorry for the troubles. I have made sure that your email is removed from our list for you not to receive further emails from us. Our IT has also checked to avoid any issues. Thank you!

Vanessa
Amino Z Team

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Don't waste your time or money

published

Delivery on my initial order took a month despite being an amino z member
They cancelled my order without refund
Difficulty using amino z points as payment despite spending hundreds of dollars to do so

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Amino Z
Jay B.Amino Z
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Kim

KimMelbourne

  • 11 reviews
  • 3 likes

Annoying and Picking

published
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Product Quality
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1 comment
Amino Z
Jay B.Amino Z
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Mickey L

Mickey LSydney, NSW

  • 2 reviews
  • 1 like

Don’t buy from this store

published

I never received my item after receiving daily messages stating it was going to be delivered that day over a 6 day period. I requested a refund due to not receiving the item and I’m still waiting !!!!

Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Amino Z
Jay B.Amino Z
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TonyOrton63

TonyOrton63Perth, WA

  • 4 reviews

Disappointed as bought from site before but on last they refused to price match healthcoAustralia at $58.95

published

As a return customer I find last attempt to buy they attended to defraud me. Price match at $58.95 but on checkout they attended to charge more. Emails to them did not address the attempt of over charging

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1 comment
Amino Z
Jay B.Amino Z
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VM24

VM24Sydney, NSW

  • 4 reviews
  • 6 likes

Waiting for 10 days - No refund, No delivery yet. Worst service

published
Product Quality
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1 comment
Amino Z
Jay B.Amino Z
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Tracy

TracyRichmond-Tweed, NSW

  • 2 reviews

Re order #109536925 still not received & no contact

published
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Amino Z
Jay B.Amino Z
Tracy
Tracy

Thank you for getting back to me and sorting out my order much appreciated

Amino Z
Jay B.Amino Z
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Sahara

SaharaGreater Melbourne (Outer), VIC

Taken over 8 weeks and still have received my product

published

I was not satisfied, as I still have not received a tub of protein which was purchased over 8 weeks ago.I will not be buying from this company ever again.

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1 comment
Amino Z
Jay B.Amino Z
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Tom

TomGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Not worth

published

I placed an order 2 weeks ago, it was expected to take a week to ship my order. I sent them an email I want to cancel the order and get a refund. The next day I got an email said my order is shipped with an ‘INCORRECT’ tracking number (my order cancel request is ignored). Then the order status changed to “Complete” after that (?) They took my money, I received nothing. I feel like I ran into some kinds of online scams. Really disappointed, would not recommend.

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1 comment
Amino Z
Jay B.Amino Z
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Appalling customer service

published

I was told I would receive a pull up bar two days after paying for it. I'm sitting here 10 days later with the money gone from my account. Have spoken to customer service team who say they can't find my payment. A few days back I was sent an SMS by Amino Z asking me about my payment - I replied and got a message back saying it was a wrong number. Feeling very cheated and want to know why I've had such a bad experience with this company that seems to only have positive reviews....

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1 comment
Amino Z
Jay B.Amino Z
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Mike J

Mike JSydney, NSW

Good price but service is crap

published

Priority shipping is supposed to be 24 hours but it has been 4 days and still haven't received the product..[name removed] at Amino z is delightfully telling me to wait for 48 hours before they can provide an update of when i will get my product which was ordered a week ago and that it's not there problem that courier company has delayed the shipment. I am not paying the courier company and i am paying Amino Z and i expect my item to be delivered as advertised which is within 24 hours. [name removed] is being smart on top and trying to tell me how to calculate 48 hours..Pathetic and disgusting...crap customer service from [name removed]. Won't be doing business with them anymore.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Mike J
Mike J

Also, I asked if I could pick it up from the store instead..I can’t even do that!!!!

Amino Z
Jay B.Amino Z
Mike J
Mike J

The issue has now been resolved..I went to the Caringbah store to get my product.

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Dead lift plz!!!

Dead lift plz!!!Sydney, NSW

  • 3 reviews

still waiting .... still waiting!!!!!

published

old story.. ordered online an item in nov 2018 still waiting in Jan 2019. i emailed them asking when will it be available received a reply saying your herbs of gold flu tablets is discontinued!!! Hmmmmm sure i ordered pre work supplement not flu tablets.. still waiting!!

1 comment
Amino Z
Jay B.Amino Z
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C1994

C1994Adelaide

  • 2 reviews
  • 1 like

A waste of time

published
1 comment
Amino Z
Jay B.Amino Z
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M. H.

M. H.GLENFIELD

  • 3 reviews
  • 2 likes

Allows Ordering of out of stock items

published

The website allows you to order out of stock items (an item i needed desperately) then they send you some other items as delaying tactics till they replenish their stock. Refusing to give me immediate refund of a hefty amount of money so i can shop at a more reliable company even though I supplied photo proof of items sent.

1 comment
Amino Z
Jay B.Amino Z
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Stock unavailable only after payment made! Changed couriers without consulting! Held my package for

published
1 comment
Amino Z
Jay B.Amino Z
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Never order online

published
2 comments
Amino Z
Jay B.Amino Z
Amino Z
Jay B.Amino Z
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Butters

ButtersSydney

Advertise heaps of products that are not in stock

published

Ordered $700 worth of supplements 80% of the items had to be back ordered because they don't stock them, even though they say they have it before you buy. Then told max 6 days wait for back order over two weeks later no order. I than contacted them three times waiting for response with a promise each time item will be sent in 24hrs. All lies. Now still waiting for products and no responses from them.

1 comment
Amino Z
Jay B.Amino Z
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richie

richieSydney

  • 2 reviews

very poor customer service

published

Made an online order back in August and waited over a month with my order still on backorder even after receiving an email saying my order was completed. Called customer service who are based in the Philippines, who either spoke on top of me or hung up. Ended up cancelling my order and purchasing it from another store. I previously had good experience with you guys and told my friends of the good deals you guys have. I now regret telling them about you after this really bad experience. I can't believe that there is no manager who I can speak to here in Aus. You guys really need to improve your customer service.

4 comments
Amino Z
Jay B.Amino Z
richie
richie
Amino Z
Jay B.Amino Z
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Page 1 of 4
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Questions & Answers

Brooke

Brookeasked

Amino Z

I placed an order last Wednesday and it was sent with the courier Thursday. It should have been delivered Friday. The courier is not giving me an answer as to why my order is still sitting in the Sydney depot.
I’ve tried calling, texting and emailing Amino z to no avail.
Can someone please check on order 109408782 and get back to me ASAP?
Thanks

1 answer
Amino Z
Jay B.Amino Z

Hi Brooke,

Thank you for your enquiry,

We have replied to your email last 19 and 20 September. Last 20 September, we informed you that we have sent a replacement order via Australia Post instead, and the replacement order was dispatched last 19 September.

As per Australia Post's online tracker, they attempted delivery last 21 September, but no one was available to receive and sign for the parcel. They left a delivery card and forwarded the parcel to the post office where you can pick it up instead. It is awaiting collection at the post office.

I have sent a separate email with your tracking number and the post office location.

If you require further assistance, please don't hesitate to contact us.

Kind regards,
Grace, Team Amino Z

Kangkan Aditya

Kangkan Adityaasked

Amino Z

I am 26 years old guy,height 5.7,wight 76.which protein I should take with 1 hour workout?

1 answer
Amino Z
Jay B.Amino Z

Hi Kangkan,

Types of protein are goal specific.

If you are looking to gain weight, look for a protein powder with a high carb content.

If you are looking to lose weight, go for thermogenic (fat burning) protein powders.

Hope this helps!

Kind regards,
Ailene

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