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JamezSouth East Queensland, QLD
- 20 reviews
- 12 likes
- Amino Z
- Verified customer
Discount code did not work, but refund came fast.
I made a purchase and used a code, order went thru, even tho code was not valid, now i find myself trying to get my money back. After reading all the other “real” reviews, its going to take a long time. I will post/edit on here how this process pans out. EDIT- Refund happened very fast. Happy about that.
Great Product, a hassle to buy
I purchased the gold standard pre workout, 60 servings in watermelon and blueberry. I have to say these are fantastic, both flavours are great and the boost I get has me in the gym in the morning ready to go, instead of snoozing my alarm again. I like this version because it gives me just the right level of boost, I don't get the shakes from this one as I have had in the past with super intense products, so it's a great start to my day and I show up to work smiling.
I knocked off 2 stars because I was a new customer, referred by a mate, but i...
Read moret was such a pain in the butt to actually purchase the products while trying to use a new customer 20% off code they had going on. Multiple emails and an inordinate amount of time from me still couldn't fix their issue, so I had to cancel the order and place it again using their painfully slow site. Not a good buying experience and this ended up with my order being delayed by more than a week.3 comments
Thank you for explaining to me the events I was a part of, and thank you for emphasizing that this was my fault.
Jay B.Amino Z
Hi Alex,
Thank you for your reply....
Read more I'm sorry if you felt that way. It was not my intention to emphasize that this was anybody's fault. I just need to explain how the "new customer discount" works. I apologise for the confusion. I have sent you a separate email for the resolution. We absolutely hate leaving a bad impression on any of our customers and will ALWAYS go the extra length to ensure that you are at least happy. If there is anything else that we could do to rectify the situation, please let me know. You may reach us via phone at 1300 264 669 or via email at store-sales@aminoz.com.au. Kind regards, Grace, Team Amino ZOther Protein & Supplement Retailers
Truong TMelbourne
- Online store
- Verified customer
It’s been more than 3 weeks and still didn’t receive the product
Registered the Club Z and ordered the Aminoz protein product for the first time. Thought with Club Z priority shipping, the product should be delivered within 2,3 days. Turn out 3 weeks already and still didn’t receive anything. Called Aminoz twice and they still have no idea what is going on with the shipping company.
Waste my time on waiting for this product when I can go to the shop to get the product straight away.
Terrible experience with the first order. Will never buy anything from this Aminoz again.
3 comments
Jay B.Amino Z
Hi Truong,
Thank you for your feedback and I am sorry to hear that....
Read more Amino Z is a separate company. We only hire Fastway Couriers to deliver orders for us. Though this may be the case we have chased the parcel with them, and I already raised this complaint to Fastway's Management to inform them about the incident. To avoid this kind of delivery problem with Fastway from happening again, all your future order will be sent via Australia Post instead. Should you have any questions or need further assistance, please don't hesitate to contact us. You may reach us via email at store-sales@aminoz.com.au or you can call us at 1300 264 669. Kind regards, Grace, Team Amino ZThanks Grace for your prompt reply. Sure, I’ll give it another try to order another product on Aminoz. Hopefully this time the delivery will be faster with Australia Post.
Jay B.Amino Z
You're welcome, Truong! :)
Thanks and please let us know if you have any questions or concerns....
Read more Kind regards, Grace, Team Amino ZFind out how Amino Z compares to other Protein & Supplement Retailers
Know better, choose better.
- Online store
- Verified customer
Great although website buggy
Amino Z was a pleasure to deal with, product cost was competitive and shipping excellent, the only downside I had was the website not working properly so I almost abandoned because it was hard to find the product.
1 comment
Jay B.Amino Z
Hi Roh,
Thank you for sharing your feedback with us. It's very much appreciated....
Read more If you know the particular product that you want purchase, you may search it on the search bar on our website. You may also type in a key word and the website will suggest some products that are related to the keyword. You may also hover over "PRODUCTS" and different supplement categories will appear. You may also hover over "SHOP BY" then you may choose from "BUNDLES"- great value supplement stacks; "MOST POPULAR" - popular product in the market today, "SUPPLEMENT BRANDS", "NEW PRODUCTS". Should you have any questions or need further assistance, please don't hesitate to contact us. You may reach us via email at store-sales@aminoz.com.au or you can call us at 1300 264 669. Kind regards, Grace, Team Amino ZS A
- 2 reviews
- 3 likes
false discount code
They are advertising false discount code that makes the product cheaper than other stores but at the checkout the code wont work.
After spending almost an hour with the online help, they finally offered half the discount !!
I would suggest don't bother with their code and shop from other stores.
1 comment
Jay B.Amino Z
Hi S A,
Thank you for your feedback and I am sorry to hear that....
Read more Kindly provide us the details of the discount code (if you received the discount code via email, please forward the email to us) so we can further assist you. You may send the details here via private message or you may reply to this post publicly. You can also reach us via email at store-sales@aminoz.com.au or you can call us at 1300 264 669. Thanks and I look forward to hearing from you shortly so that we can rectify this issue immediately for you. Kind regards, Grace, Team Amino ZMat McGuireMelbourne
- 2 reviews
Fantastic company
I found Amino Z to be a fantastic company to deal with, they were super helpful and always in contact with regular updates, i'll be shopping here a lot more from now on. Great company and awesome people.
September 22nd 2019 Update: Club Z review
The store and website are simple to use but I find the club z offers not very good. I don't think I will review the membership at this stage as I can get better offers buying the clearance items
Love the service Update: No more free gifts
I love the service, quality of packaging and shipment from Amino Z. Much better than attitude and bad service of Supplement Warehouse people. After months of constantly buying from SH, I'm now happy to be a loyal customer of Amino Z. :)
Update: I'm a bit disappointed that they've stopped giving free gifts for bulk purchases and only give you reward points which is so vague as to how much discount you might get in future.
6 comments
Jay B.Amino Z
Thank you for being one of our loyal customers!
Regarding the free gifts, we apologise that we have decided to give reward points instead of our free gifts before. Just keep an eye on our promos or ...
Read morebundles, there are times that we include free gifts.Thank you for the response. I'll keep an eye. The regular freebies add a lot of excitement to purchases, could be just me but that is one of the main purchasing points for me besides price. Will keep looking for bundles
Jay B.Amino Z
Thanks Musi! We look forward to more future orders from you :) - Blesi
abit confused
Wasnt to keen to purchase again as i was speaking to someone from overseas!! Wasnt comfortable giving my cc details over the phone! Not good enough, lost my sale, shop local !
1 comment
Jay B.Amino Z
Hi Emma,
Thank you for your feedback and I am sorry to hear that. ...
Read more However I just wanted to let you know that our stores are located in Australia. If you are not confident to provide your credit card details over the phone, you can pay for the order with your credit card upon ordering online. Our system does not save any credit card information. We also have other payment options. You can pay for your order via PayPal, AfterPay, or bank transfer/ bank deposit. Should you have any further queries, please don't hesitate to contact us. You may reach us via email at store-sales@aminoz.com.au or via phone at 1300 264 669. Kind regards, GraceOther Protein & Supplement Retailers
Fantastic sellers
I only use Amino Z they are alway the cheapest and give away so much free stuff. Great job guys keep it up!!!
Find out how Amino Z compares to other Protein & Supplement Retailers
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Questions & Answers
Brookeasked
I placed an order last Wednesday and it was sent with the courier Thursday. It should have been delivered Friday. The courier is not giving me an answer as to why my order is still sitting in the Sydney depot.
I’ve tried calling, texting and emailing Amino z to no avail.
Can someone please check on order 109408782 and get back to me ASAP?
Thanks
1 answer
Jay B.Amino Z
Hi Brooke,
Thank you for your enquiry,
We have replied to your email last 19 and 20 September. Last 20 September, we informed you that we have sent a replacement order via Australia Post instead, and the replacement order was dispatched last 19 September.
As per Australia Post's online tracker, they attempted delivery last 21 September, but no one was available to receive and sign for the parcel. They left a delivery card and forwarded the parcel to the post office where you can pick it up instead. It is awaiting collection at the post office.
I have sent a separate email with your tracking number and the post office location.
If you require further assistance, please don't hesitate to contact us.
Kind regards,
Grace, Team Amino Z
Kangkan Adityaasked
I am 26 years old guy,height 5.7,wight 76.which protein I should take with 1 hour workout?
1 answer
Jay B.Amino Z
Hi Kangkan,
Types of protein are goal specific.
If you are looking to gain weight, look for a protein powder with a high carb content.
If you are looking to lose weight, go for thermogenic (fat burning) protein powders.
Hope this helps!
Kind regards,
Ailene
Details
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Jay B.Amino Z
Hi Alex,
Thank you for your review, and I am sorry to hear that....
Read more Please note that our system automatically flags and holds an order that was put through using the "New customer discount coupon" if it's NOT the first order in an Amino Z account. As per checking, you initially used "Mark's" Amino Z account and the coupon code used was for "Tegan" that's why we sent you an email informing you that the coupon code was not valid for the order. You explained to us that it's your first time to order from us and you were just referred by "Mark". Then, you asked to cancel the order so you can place a new order since you wanted to add some items as well. We then advised you to create your own account when placing the order so you can use your own "new customer discount coupon" and the coupon went through okay this time. Should you have any questions or need further assistance, please don't hesitate to contact us. You may reach us via email at store-sales@aminoz.com.au or you can call us at 1300 264 669. Kind regards, Grace, Team Amino Z