Avoid Anaconda online at all costs!! - Recommend visiting physical stores instead
Placed an online order and most items were posted about 5 days later. Then was informed that the main item was out of stock and the item cost was refunded to me. Rang up to cancel the order or wait until the main item was back in stock and was told I could not cancel the order as the other items had already been sent. The customer service agents were unhelpful and unreasonable. A local Anaconda store had the item in stock but was told I could not deal with them since their online and physical stores do not work together. Eventually had ...to place another order online for the missing item and request a refund for the second shipping fee. Whole process took around 6 weeks and multiple calls. Very disappointed and will never use Anaconda online again.
Purchased online but couldn’t exchange or refund in a local anaconda store
I purchased Gaiters online from Anaconda and they were too small,so as instructed online I took them back to my local store and was told they don’t exchange or refund online purchases in their store and to telephone the help line,Which I did and they informed me that the stores should give an exchange or refund for a return.So I wrote an Email to Anaconda asking what I do next to either get a refund or exchange,that was four days ago and I’m still waiting for a reply.Where does this leave me?
I purchased item 2 weeks before Christmas, knowing it may not arrive by Christmas which it didn’t. A week after Christmas I contacted them and said they will look into it. Today almost a month later I get an email saying we don’t have any stock and have canceled your order and will take 28 days to get your refund. This was a Christmas present to my very understanding child. Will never purchase from you again. How are you still in business. Should have checked reviews before I ordered.
I ordered two items in the boxing day sales. When I ordered it stated up to 7 business days delivery. First they delivered the wrong product, now they cannot tell me when the correct products will be delivered. When I contact them by phone, the customer service assistant is rude and could not care less that I need it in time to camping - which is why I ordered the products with more than enough time. They sent a courier to pick up the incorrect delivery and he complained about doing the job!
I recently ordered a pair of boots online and when I didn’t receive an update for 8 days I rang then to be advised they were trying to locate the item I had ordered and they were contacting their warehouses directly. In this age of digital stock management it beggars belief they don’t know what stock they have or where it might be located. However it doesn’t stop them listing the item as in stock. I suggest you reconsider before buying from Anaconda online based on mine and hundreds of other buyers experiences.
Unacceptable customer care
Ordered a gazebo online on the 15 /12/2019 did not arrive after 2 emails and 4 phone calls have not received any response from so called customer care i now have cancelled my order on the 5/01/2020. I will never buy from Anaconda again as the customer care department are an absolute joke promise to get back to you with information but never do unacceptable.
Still waiting for missing items on order. Over 20 mins wait to reach customer service by phone.
I am still waiting for missing items on an order I placed on 30/11/19. Two packages have arrived with one item each but am still awaiting 5 other items to arrive and it is 23rd Dec. No further communication from Anaconda. I tried to call their customer service 1300 number this morning and was on hold for 22 mins to no avail. I gave up. I tried again later and got through after 20 mins and was told the 5 missing items have not moved in their system since 4/12/19. I asked if it was with the shipping company and they could not tell me. The girl just said that she has to email their relevant dept and ask and then get back to me! Terrible, terrible, terrible service!!! Do not buy online from Anaconda.
New Oztrail dual zone 80ltr fridge freezer
I required a low profile fridge freezer for my vehicle. The new Oztrail seemed to fit the bill, all the specs looked fine as did the Promo video.
My unit and cover arrived within a few days. All good.
HOWEVER, after running on 12v AND 240 adapter the unit was just not acceptable. Freezer obtained degree setting then dropped by 50percent, the fridge side set at +3 degrees went to -8 degrees. This happened in my car and in my garage. The plug seat came out, very lightweight fitting.
I have returned to local store seeking a full refund as its not ...
Worst customer service ever! If I could give no stars I would!
I placed an order online which never came.... I've contacted Anaconda over 5 times and they cannot give me an answer. I received a tracking number from them so have called the freight company who told me it was never picked up. I called the store which is was being delivered from and they told me that it was still sitting in their warehouse, 3 weeks later! I will absolutely never shop there again and do not recommend it! Terrible terrible service!!!!!!!!
Took my money and they have no record of my purchase
I would give them 0 stars if I could. I placed an order and after the payment went though received no order number or email from my purchase. Called them up and they were no help, she actually told me I should order from a pc and not my phone as it's safer. I've never had this problem before ordering from my phone. Also didn't reply to my email. I've got proof from my bank statement and am fighting to get my money back. Wish I'd read these reviews before buying from them.
Worst online shopping experience of my life!
Had part of an order cancelled, I called the local store to see why, all my items I order were IN STOCK, they had no answer and said customer service will call me back. 2 days later still no call so I called customer service to find out what was going on. The lady from customer service was increadibly rude and said the item was out of stock, which was a lie. I asked for the order to be forefilled knowing that the items were IN STOCK at my closest anaconda shop but costumer service flatout refused. Wasted over a week trying to organise this and now its only a week until christmas and I need to go find replacement presents.
Purchased a coleman 225 during online sale. 3 days later get an email saying they don't have enough stock and refunded me. Called customer service to query. Amanda on the phone said 'it clearly stated low stock' on the website when I purchased. It's not my problem to keep track of stock count and decide whether I'll get one or not. Improve your ordering system!
I then asked if the price could be honored once it comes back in stock, and said no. What a great way to win over customers. Don't bother with this company. Hopeless.
Worst Customer Service I have ever experienced.
When my online order arrived it was missing a very large and expensive item- I only ordered 2 items. Upon notifying the customer care team I waited 5 days to finally receive verification there had been a miscount when shipping (that's right, someone can not count to 2) and they would re-send my order. I made contact several times via telephone and email and each time was advised of an update within 24-48hours- the updates never occurred within this time frame and often not at all. After contacting multiple times on the same day I was eventually...informed my item was in stock but they could not advise when shipping would occur, in spite of the fact it had been their error and it had well surpassed the advised delivery time frames. I had to request every tiny piece of information I received and none of my questions or concerns were responded to. The customer care team may as well be a recording 'you will receive and update in 24-48 hours'. Responses to emails were vague and unapologetic, often providing no further information. I suggested several solutions to my issue that would have satisfied me however was advised this was not the correct process and would not be considered. At no point was I offered a refund or even a genuine apology. After reading other reviews I hounded the call centre daily and they have since shipped and delivered my product. It was a time consuming and frustrating several weeks and I highly recommend going elsewhere. If for some outrageous reason after reading all these awful reviews you feel the need to subject yourself to this level of incompetence I highly recommend contacting the company frequently and cause as much inconvenience as possible to get your matter sorted out in a 'reasonable' time frame.
disgraceful instore service and follow up customer service
pretty straight forward
wanted to purchase a bike for my daughter using click and collect , well they dont have click and collect so purchased online did not have option to pick up instore so accepted the $40 delivery fee to move the product 6 klms bike was picked up same day as sale and is now sitting in some depot waiting to be delivered to me that was 5 days ago ,store is not interested in helping me at all as it was an online purchase and even told me that i would have to contact the depot to find the bike even though i did not organise the courier
my advice and please take my advice do not purchase anything from this unremarkable business and use ebay
Order didn't come & refused to treat me like their customer
My order was apparently signed by someone claiming to be myself
Ordered shade to run off car for my husband for Fathers Day
They refused to help me find it and said it was out of their hands & with courier company, they use this courier company not me & now 2 months on Im still trying to find out where it is
I am your customer Anaconda, so my experience is your issue, will never be ordering anything from you again
Worst customer relations
You really need to take a look at yourself
Slowest postage from local store ever
Slow communication of tracking information. I still have no idea when or if my order will be delivered. It is now 10 days since the date of purchase. When contacted, they literally made up that their terms and conditions state 10 days processing time and then another 5 days for delivery. The terms and conditions do not mention 10 processing time anywhere. I could have easily purchased the item in store but chose delivery for convenience. I will not shop with them again in any format.
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