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Ancestry.com

Ancestry.com (page 2 of 6)

1.4 from 105 reviews · View Statistics

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Steven S.

Steven S.Greater Melbourne (Metropolitan), VIC

How the hell can Ancestry.com.au be allowed to operate in Australia?

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Ciao Telstra !

Ciao Telstra !PERTH

  • 21 reviews
  • 26 likes

Terrible

published

They take $150+ bucks from you - results??? Yeah Right ! I'll be dead by the time I receive them and I'm only 55 years old ! Don't be sucked into this crap! ACCC is on the way !!!

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Rose K.

Rose K.South East Queensland, QLD

  • Verified

Waste of money and no free trial - no way to cancel membership

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I applied to find family on 8/10/20 and decided after one day that this was not suitable for my family. I tried cancelling my free trial and was unable to. Not until I was charged for a month was I able to cancel my trial. Not happy at all.

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Kookymonster192

Kookymonster192Queensland

More information on my complaint

published

My whole family tree is gone once I cancelled my paid subscription. As I said in my previous post I had to cancel my paid subscription because I can no longer afford it. Now I find the whole family tree I created (which most of it was from the free access btw ... I only subscribed to find my great-grandmother who was German) is gone. I will no longer use this service because all they want is your money. I hope this goes to the higher ups so they know what they are doing.

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Ginger

GingerGreater Melbourne (Metropolitan), VIC

FORGET THE MARKETING HYPE - free trial and easy cancellation?

published

Signed up for free trial and cancelled online 4 days before auto renew monthly subscription. Cancelled online TWICE and still payment was deducted from my account. Ancestry asks: what browser did you use to cancel? It will take 7-10 days to refund - why? it took overnight to deduct from my account and 1 day to show in their bank account!
Very disappointed in this company. Will not be using their site, will go to a competitor like MyHertitage .com instead - they offer a family tree building platform and do not harass you to sign up for paid memberships.

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Tom

TomSouth-Eastern Region, NSW

  • 17 reviews
  • 16 likes

Absolute unscrupulous company, debits your account without asking

published

I paid for a genetic test and 2 weeks free membership. 3 weeks before I even received my genetic test data the company debited a further $250 from my account!! Unbelievable. Seems to be no way to even contact them or try and get the money back. Complete thieves. Stay away

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  • Verified

This free trial is fraud

published

Do not sign up for this absolutely illegal "free trial". I cancelled my free trial 3 times almost immediately after signing up and yet they still billed my credit card. This is fraud and you should be ashamed.

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  • Verified

Your subscription will auto renew, and you cannot stop it online. Support is very poor.

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The 'Free' Trial is a scam!

published

Cancelled this in the free trial, then a month or so got a $60 AUD subscription fee. Tried contacting them, couldn't get through. Looked at my account detail s and the subscription hadn't been cancelled. Then followed on to cancel it and had to click on tiny text on about 3 or 4 different pages asking if I was sure. until I finally got a confirmation of cancellation (via email). Absolute scam. Should be illegal to make people go through so many hoops to cancel a subscription. And I mean $60 a month! Not cheap!

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Crystal D.

Crystal D.South East Queensland, QLD

Great website, but cancelling subscription is a bit of a mission.

published

We (my MIL specifically, I just helped her to find out about her ancestors) signed up for a free trial to check out the website. We found out quite a bit during our free trial, and cancelled her subscription.. or so we thought. Apparently her subscription didn't cancel, because she now has two credit card charges show up from Ancestry a couple months later.
I went on their website tonight, found that her account is still activated. I re-cancelled. Then rechecked. Again it hadn't. I scrolled right down, & in really small letter, it asks you to reconfirm the cancellation. Beware!
* However the Ancestry website itself was easy to navigate and to go back finding facts out about long lost family members.

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Anna O.

Anna O.South East Queensland, QLD

Ancestry.com.au deletes information you've previously saved

published

australian ancestry site keeps deleting the information that I've already done. It disapears overnight. I've had to print family tree jsut to reenter the information when it the website deletes whole branches of the tree.

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Jo Smith

Jo SmithPerth, WA

  • 4 reviews
  • 4 likes

FREE 14 day trial - Scam.

published

You have to give them your credit card details before you can access anything, how can that be free. Then they deluge you with emails and they obviously sell your details because I created an email address for this, so I could keep track of any info I find, and the address has been slammed with spam emails.

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JGLS

JGLSGreater Melbourne (Metropolitan), VIC

  • 71 reviews
  • 59 likes

DISGUSTING

published

They are stupidly expensive and so often you've paid and then go to "view item" and there is NO IMAGE to view! Wrote a number of times and got no replies so going to Paypal to get monies back now. Their site, they should make it work, considering the prices they charge.

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Althom

AlthomPerth, WA

  • 87 reviews
  • 151 likes

Very buggy website.

published

The ancestry.com.au site seems to be having more than it's fair share of issues. Sure more people are home and using it but this is a long term problem. Quite often detail disappears overnight, saved items aren't saved, new images can't be uploaded.
Either fix it or significantly reduce prices.

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Sandy

SandySydney, NSW

  • 2 reviews
  • 2 likes

So slow....can't handle the traffic of so many users

published

I understand why Ancestory.com.au database is not coping well with the traffic of so many staying at home due to Coronavirus and spending lots of time on their website updating family history....however what my beef is, they are doing a mothers day special trying to get more users.....they can't cope with what they have now, it times out, hangs, and today the edit field doesn't open up. No more users please until you get improved IT.

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konrad s.

konrad s.Murrumbidgee Region, NSW

  • 6 reviews
  • 4 likes

Very Poor

published

Joined Ancestry. Com to research family history. Am being charged by the month. Have tried repeatedly to unsubscribe and constantly being told that a customer service representative would contact me. 3 months later and still being billed I have yet to speak with anyone . This is nothing more than an offshore organisation to rip you off. Do not subscribe or even take up the trial offer! Once they get your details they continue to bill. Other genealogy sites far better!

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Jules

JulesMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

If you are Maltese don't even bother!

published

My partner is Maltese & as a gift I gave him the Ancestry DNA kit. We were excited anticipating the fabulous mix of cultures making his DNA would reveal. It was the biggest anticlimax on the planet.

A bit of background on the history of Malta (get the hint Ancestry DNA?).
It's in the middle of the Mediterranean surrounded by many rich & diverse cultures - Spanish, Italian, Greek, Middle Eastern & Northern African. It's been raided for centuries by marauders & pirates and has seen its fairshare of invasion & colonisation.

Yet my partner's test results came back 99% MALTESE & 1% CENTRAL European!
FAIL!!!
Don't waste your money.

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Rude customer service

published

I purchased the DNA kit as a gift for my husband. Never at any stage was there information about an ongoing subscription cost. I rang to cancel the subscription and the customer service person was extremely rude and told me my husband must have purchased the subscription ‘behind my back’... and asked to speak to him to validate his details. I stated he wasn’t here and asked if he needed to call up to validate this to which he said no but he can’t tell me any details??? Very rude!

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Totally unethical

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Eilidh M.

Eilidh M.

  • 2 reviews
  • 2 likes

Unauthorised charges and unable to contact

published

Signed up for a free trial to examine the website. Decided it wasn't for me at this point in my life so cancelled my subscription.. or so I thought... Apparently my subscription didn't cancel, because I have two credit card charges show up from "Ancestry.com.au" 3 months later.
Went online, found apparently my account is still activated??
Phone was not answered when I made my call.
Problems:
1) Unauthorized credit card billing
2) not able to contact anyone in person to speak to about the issue
I am very upset by this and not really sure where to go for help.

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Page 2 of 6
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Questions & Answers

Pearl Tilley

Pearl Tilleyasked

good morning I purchased a kit for my grand daughter and it doesnt seem as much information as I though it would have the bar code on the box was 487142932922 AU
hoping you can help?
Regards Pearl Tilley

4 answers
Pearl Tilley
Pearl Tilley

I received your email

Pearl Tilley
Pearl Tilley

what do you want me to write

Pearl Tilley
Pearl Tilley

Hi Im still waiting to hear from you .

margaret m

margaret masked

Why do I have to pay to receive information when I have already sent two samples and have yet to obtain any results?

4 answers
margaret m
margaret m

I just asked that question and again received no reply

margaret m
margaret m

MARGARET M

margaret m
margaret m

WHAT IS YOUR ANSWER

Margaret Mary hoyes

Margaret Mary hoyesasked

I am trying to find my results

2 answers
Jimbo
Jimbo

Sorry but all i can say is good luck!! Unfortunately my experience with Ancestry.com tells me they are not reliable and are hit and miss with their results. Try another DNA provider

Jorge
Jorge

Not good. My cousin has done accurate research about our family’s heritage. I got my DNA estimate with my heritage and it was quite inaccurate in comparison to the research. Not recommended.

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