Reviewer Photos & Videos
Don’t bother - did not provide any additional insight I wouldn’t have been able to get myself
No family insight very genetic findings. Have grace doubts that they actually tested DNA so the kit I imagine is propaganda and for show. Very expensive for very disappointing results
I signed up for searching ancestors during the free trial system. I quickly sent an email within 2 days to cancel within the FREE trial time. The only link supplied went to support @ archives. I had another direct debit of exactly the same amount so did not realise that for about 9 months I had been charged for a service I had not used. It was NOT transparent at all that you have to go into your account & follow a convoluted process.
Put a complaint in, since then nothing but a run-around with different people answering questions in the wrong way.
Terrible organisation. I’m contacting Fair Trading.
Signed up for the DNA and that went no probs. Got the results no probs. Try to delete my account virtually impossible. The Verification Code required to delete the account via email never arrives. There is NO email address to contact this 'business'. Rang customer service for Australia and spoke with 2 people neither of whom use English as a first language. They refused to send me an email or help me close the account over the phone despite putting me through an I.D process which I passed because yep I own the account. Disgusted.
Paid $90, Cant get results, cant get an answer!
Bought the Dna kit, sent it off but can't get the results, no notification, no answers from customer service, have been waiting waiting waiting. I hope they can send a notification.
I received notification that I had to cancel my automatic renewal by end of January. Due to illness, I missed out by a few days and cancellation was confirmed but my subscription would be cancelled at the next due date, some 12 months later however, they say you have a 30 grace period to notify them and receive a full refund. No such luck as my card was debited and despite emails well within the 30 days and unanswered phone calls, I am still out of pocket by over $300 with absolutely no way of getting my money back. Do not give these people your Credit Card.
Very angry with this organisation. After waiting for more than 8 weeks and no response, I am told that they have never activated my kit I had to wait fore more than 30 minutes for phone call to be answered.
My account was debited and I didn't authorise it.
I started a free trial with Ancestry.com but soon found that my peasant ancestry couldn’t be traced outside of Australian records, so that was it and I thought nothing else of it.
I checked my credit card statement recently only to find that it had been debited the amount $139.99 by Ancestry.com Surely if you wanted to continue your subscribe you should get a reminder notice / email from Ancsetry.com informing you that they will be debiting your credit account for the amount of $139.99 for a subscription.
This did not happen and if I hadn’t ch...
If I Could Give ZERO Stars I would
I recently purchased a DNA kit as a gift for my wife but couldn't activate it to her because Ancestry don't allow spouses as part of the account. So I tried setting up an account in her name (whilst on the phone with Ancestry) and it just wouldn't work. After about half an hour on the phone and trying different things I just said please refund me the money and we will call it quits.
Then I notice I have been charged for a subscription of $250 that I never asked for. I called them again to ask who and why have been charged for a subscription an...d they told me that I had a trial subscription (which I didn't) that ran out and it reverts immediately to a normal subscription. After another looooong phone call I organised ANOTHER refund for the $250 bucks. My conclusion is this...ANCESTRY.COM are a scam. They wouldn't have a clue about simple customer service and just want your money....STAY CLEAR OF Ancestry.com
AncestryDNA test results are disgraceful
I received my ancestry/dna test results on Boxing Day 2018.
On 5 Jan 2019, I received my dna test results from My Heritage- there is NO comparison.
I uploaded the Ancestry kit to My Heritage and they tested it for free- they found my Spanish and a whole lot more.
Here is the comparison:- notice how ancestry mixes Wales with Europe!
ANCESTRY KIT TESTED BY MY HERITAGE MY HERITAGE KIT ANCESTRY KIT TESTED BY ancestry
Europe 96.8% 97.5%
North and West Europe ...
Cancelation conveniently and deliberately delayed
I cancelled with this company, well within the free time trial period and was informed that in fact it was cancelled on screen. I have an image to that effect stating an email confirmation would be forthcoming as well. It never did. When I confronted this Ancestory,com crowd by phone, they asked me if I wanted it cancelled. I stated it was cancelled but it wasn't, its just as well that I called to complain. She cancelled it again from her side and she stated it was not cancelled. I dont trust this company one bit. I just hope it is cancelled now or else I will lose another months subscription for nothing - amazing ..... same nonsense different day
ANCESTRY IN AUSTRALIA IS NOT RELIABLE
I was very satisfied with my results while Australia was sending the kit to USA. So happy finding too many new members of my big ancestral family! So, i sent for a kit for my husband. It arrived in time. We sent it. This time it did not leave Australia, results were searched for locally. Well ... it took them 2 months to inform us that something went wrong and if my husband wanted he could ask for another kit. We did twice by phone, in August last year and a month ago. Still waiting. The lady on the phone took hours to understand what we wanted and even longer to find him in their system. I was so disappointed! Why can't we be as effective as in America?
Once you pay the hints dry up.......
My feedback is based on Scottish & Australian family history research. Built a lot of our tree from hard copy family genealogy documents. To fill in a few gaps, paid the money to access additional information on Ancestry. Nope. Nothing helpful. Paying money means you can access Census documents mostly which you can access for free through other sources. The algorithm used for the search criteria came off the ark. It is so general. Most of the docs you can access have no images to view anyway.
Spend your money for Scotland’s People website t...
Disappointed. Very Basic and Simple Information Results
I'm very disappointed with my results.
Don't feel they were entirely true... very generic description which would probably fit anyone in Australia.
Looked basic and simple, something like a child would receive for homework.
Also I was charged for an additional subscription which I don't recall asking for & have asked for a credit but have heard nothing back....
Don’t join if you have a relative who has abused any of your family members
I have a relative who I can’t block that has threatened our lives +++ in the past and unless I have their username, you can’t block an abuser/pedophile etc. This puts you and your family at risk.
Purchased two and only one return envelope.
My wife purchased two of these. They came on one envelope and only one envelope was supplied to return the DNA. I bought as presents for people two hundred km's away. How do they return them? Tried to get another envelope, but to no avail.
Great resource! Highly recommend
I’ve had great success with Ancestry. Been so easy to create a large tree. Too many hints to investigate - that’s a good thing. I’m looking forward to continuing with this company.
Waste of time.
How can someone whose great grandfather was a full blood indigenous Australia have his DNA test come back as being predominately English plus a couple of other European countries? His test results virtually matched another person's test done at the same time who doesn't have any Indigenous Australian ancestry. A complete waste of money with very dubious results.
They had one job! Make a website. And it doesn’t work.
After trying to cancel my subscription and continuing to be charged, they would only refund one month payment. They had one job - to make a website. And it doesn't even work properly. I have screenshots and screen recordings of me canceling online and they wouldn’t accept it.
Also I couldn’t find any info on my family so that’s why I cancelled.
I can not recommend this site, at all. After signing up for a trial only, Ancestry.com took $$ from my account after a credit card had been changed without being given the new details when they said the acct was up for renewal. How they were allowed to do this is beyond me. When I contacted them the response I got was that some banking institutions forward on your new details if an account is up for renewal. How this is allowed to happen without the customers permission is astonishing. Beware of the automatic renewal process and the opt out process is not easy either. Buyer beware!
When technical updates go so horribly wrong!
Having been a member of Ancestry since 2007, I have subscribed on and off since then, usually in summer I am not a paid member however in winter I resubscribe. After a hiatus of 2 years I resubscribed to find so many errors in my already documented family tree. After contacting them on numerous occasions to be told there is nothing they can do and then finally I received an email explaining how to fix it, they of course would not. When the subscriptions are so expensive, between $449.99 and $474.99 plus 10% GST (a new cost), I have spent this l...ast 8 months fixing up the errors and have still a long way to go. Examples - relationships, cities in Australia being listed as the USA, no 'hints' where in fact there are hints - these are all automatic areas of their technology. Why should I spend so much money and my time fixing up all their errors with absolutely no recourse from this organisation. Today I will cancel my subscription. October 13th 2018 Update: Country of Origin Here is the latest farce on Ancestry's family tree and their so called 'Life Story' automatic download - my family in this extraction was living in Victoria, Australia and here is what Ancestry has "He married xxxxxxxxxx in 1877 in Victoria, Trinidad and Tobago." This is what is causing me so much trouble - fixing all the errors and not having time to research my family tree., and I am paying for this. I also note that the powers to be at Ancestry has not got back to any of us with complaints on the Product Review site!! Come on Ancestry I challenge you to get back to each and everyone of us.
Questions & Answers
good morning I purchased a kit for my grand daughter and it doesnt seem as much information as I though it would have the bar code on the box was 487142932922 AU
hoping you can help?
Regards Pearl Tilley
I am trying to find my results
Sorry but all i can say is good luck!! Unfortunately my experience with Ancestry.com tells me they are not reliable and are hit and miss with their results. Try another DNA provider
Not good. My cousin has done accurate research about our family’s heritage. I got my DNA estimate with my heritage and it was quite inaccurate in comparison to the research. Not recommended.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.