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Ancestry.com

Ancestry.com

1.4 from 105 reviews · View Statistics

Reviews

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Ian R.

Ian R.South East Queensland, QLD

Rated a two on mixed results

published
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Crystal D.

Crystal D.South East Queensland, QLD

Great website, but cancelling subscription is a bit of a mission.

published

We (my MIL specifically, I just helped her to find out about her ancestors) signed up for a free trial to check out the website. We found out quite a bit during our free trial, and cancelled her subscription.. or so we thought. Apparently her subscription didn't cancel, because she now has two credit card charges show up from Ancestry a couple months later.
I went on their website tonight, found that her account is still activated. I re-cancelled. Then rechecked. Again it hadn't. I scrolled right down, & in really small letter, it asks you to reconfirm the cancellation. Beware!
* However the Ancestry website itself was easy to navigate and to go back finding facts out about long lost family members.

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Althom

AlthomPerth, WA

  • 87 reviews
  • 151 likes

Very buggy website.

published

The ancestry.com.au site seems to be having more than it's fair share of issues. Sure more people are home and using it but this is a long term problem. Quite often detail disappears overnight, saved items aren't saved, new images can't be uploaded.
Either fix it or significantly reduce prices.

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Kathleen7

Kathleen7AU

  • 9 reviews
  • 4 likes

Ancestral Angst

published

Currently, big on advertising, Ancestry.com has proven very disappointing. They recently offered a $40 for 4 months access special which actually denied access to much of the data and then totally locked me out after a month. Much of the genealogical information seems to be compiled by people for whom English is not their first language, consequently, researching the data bases can confusing, misleading and incorrect.

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Dee

DeeSydney Surrounds, NSW

Vague !!!!

published

Extremely vague results, not like the ads you see on TV where people get percentages down to 1%
I could be anything, convinced that they just use your surname to guess ethnicity,
waste of money, very disappointed

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Piesy001

Piesy001Rutherford

  • 4 reviews
  • 6 likes

DNA test is a total waste of time. Go somewhere else.

published

Dad basically scammed out of money with this result. The result took more than 6 months to get and he only got it because he contacted support. Do not expect anything other than a unexplained % of where you come from, doesn't even let you know if it is a paternal or maternal test. There is a map with a circle around the countries it picks up. That's it, zip, nothing else. Really it is a absolute waste of $130. If you want a test go somewhere else. 0 stars for the DNA test, 2 stars because the lady at support was nice and patience with my father on finding the results. The whole thing is aimed at you getting a subscription to their family tree subscription service as it teases more information if you sign up to that.

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Sad Sam

Sad SamChiltern, Victoria

  • 7 reviews
  • 4 likes

When technical updates go so horribly wrong!

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Steph

StephTweed

  • 10 reviews
  • 11 likes

Poor communication from Help Center

published

Tried to get help after my subscription lapsed after 1 day being late in renewing. Because bank card had changed no fees were automatically deducted. Sent a help request, no response. The website displayed the message that all data will be lost if not renewed within 30 days, however neither my home page, or Ancestry Help could tell me how to renew manually. Countdown on, lose data or figure out how to manually renew. Luckily I figured it out. Still no response from help centre, so complained a 2nd time, "someone will contact you shortly", two months later still waiting. You pay a subscription, but there are no responses to your requests for help, very poor customer service, no communication whatsoever.

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Not suitable for Australia

published

Ancestry DNA testing does not recognise Melonisea of Aboriginal ancestors.
It is therefore totally useless for most Australians. They admitted this large gap in their database but refused a refund of the fees paid.

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Magnus

MagnusAdelaide

  • 16 reviews
  • 26 likes

Ancestry is not what they seem to be !

published

I conducted a DNA test a while go and I was a bit disappointed with the details of the outcome - not specific enough. The waiting time for results also takes a bit too long. Said that, most disappointed thing about the whole experience was that they misspelt my surname on the results. I asked them to correct it but the answer I got back was - WE ARE TO BUSY TO FIX IT. What kind of business is this.......
Don't even think about doing your Family Tree as it will cost you a fortune.

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DNA test is worthless

published

My partner ordered the DNA test kit for my birthday. After sending the kit back and receiving the results as of today I was very disappointed with the vague and blasé results. My results indicated to me that my genetic makeup is 40% Western Europe and 60% Lebanese. I already knew this! I expected a more in-depth reading. Western Europe is made up of at least 5-6 counties. A more accurate reading would be satisfactory. The test kits are at least $150.00, so if you have a fair to good idea as to what makes you than I suggest you just stick with that and save your money!

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Sojourn47

Sojourn47Launceston, TAS

  • 17 reviews
  • 29 likes

Excessive wait for DNA results

published

I paid for and posted the DNA kit to Ancestry over 8 weeks ago. The advertising encouraging people to undertake this service clearly states that you will have your results in 6 to 8 weeks. not so! I've now been told, after 8 weeks, that the results may be available after another 8 to 10 weeks. That makes 16 to 18 weeks. We I contacted Ancestry they flatly denied that there was any time delay. Beware!

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Questions & Answers

Pearl Tilley

Pearl Tilleyasked

good morning I purchased a kit for my grand daughter and it doesnt seem as much information as I though it would have the bar code on the box was 487142932922 AU
hoping you can help?
Regards Pearl Tilley

4 answers
Pearl Tilley
Pearl Tilley

I received your email

Pearl Tilley
Pearl Tilley

what do you want me to write

Pearl Tilley
Pearl Tilley

Hi Im still waiting to hear from you .

margaret m

margaret masked

Why do I have to pay to receive information when I have already sent two samples and have yet to obtain any results?

4 answers
margaret m
margaret m

I just asked that question and again received no reply

margaret m
margaret m

MARGARET M

margaret m
margaret m

WHAT IS YOUR ANSWER

Margaret Mary hoyes

Margaret Mary hoyesasked

I am trying to find my results

2 answers
Jimbo
Jimbo

Sorry but all i can say is good luck!! Unfortunately my experience with Ancestry.com tells me they are not reliable and are hit and miss with their results. Try another DNA provider

Jorge
Jorge

Not good. My cousin has done accurate research about our family’s heritage. I got my DNA estimate with my heritage and it was quite inaccurate in comparison to the research. Not recommended.

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