Rated a two on mixed results
My wife and I ordered kits on 2 December 2020. They arrived and we provided the DNA samples and posted them back post haste, in the same return postage box and envelope. On 23 December we were advised they had been received and may take up to 8 weeks for processing. My wife received hers after a 4.5 week period and was very impressed with the results as they strongly reflected our own extensive research. I have waited 8 weeks since 23 December and having received nothing, rang them on 1800 251 838 and an operator picked up the phone immediately.... After a couple of minutes checking he told me that my sample was contaminated and that they would send me a new kit. Why couldn't they tell me that at the same time my wife received her results? Therefore I have given them a 'two' on the basis of my wife's results. Had they been proactive in telling me mine was contaminated, sent a replacement kit and processed it ASAP, they could have had a 'five'. These people need to lift their game.
Great website, but cancelling subscription is a bit of a mission.
We (my MIL specifically, I just helped her to find out about her ancestors) signed up for a free trial to check out the website. We found out quite a bit during our free trial, and cancelled her subscription.. or so we thought. Apparently her subscription didn't cancel, because she now has two credit card charges show up from Ancestry a couple months later.
I went on their website tonight, found that her account is still activated. I re-cancelled. Then rechecked. Again it hadn't. I scrolled right down, & in really small letter, it asks you to reconfirm the cancellation. Beware!
* However the Ancestry website itself was easy to navigate and to go back finding facts out about long lost family members.
Very buggy website.
The ancestry.com.au site seems to be having more than it's fair share of issues. Sure more people are home and using it but this is a long term problem. Quite often detail disappears overnight, saved items aren't saved, new images can't be uploaded.
Either fix it or significantly reduce prices.
Currently, big on advertising, Ancestry.com has proven very disappointing. They recently offered a $40 for 4 months access special which actually denied access to much of the data and then totally locked me out after a month. Much of the genealogical information seems to be compiled by people for whom English is not their first language, consequently, researching the data bases can confusing, misleading and incorrect.
Extremely vague results, not like the ads you see on TV where people get percentages down to 1%
I could be anything, convinced that they just use your surname to guess ethnicity,
waste of money, very disappointed
DNA test is a total waste of time. Go somewhere else.
Dad basically scammed out of money with this result. The result took more than 6 months to get and he only got it because he contacted support. Do not expect anything other than a unexplained % of where you come from, doesn't even let you know if it is a paternal or maternal test. There is a map with a circle around the countries it picks up. That's it, zip, nothing else. Really it is a absolute waste of $130. If you want a test go somewhere else. 0 stars for the DNA test, 2 stars because the lady at support was nice and patience with my father on finding the results. The whole thing is aimed at you getting a subscription to their family tree subscription service as it teases more information if you sign up to that.
When technical updates go so horribly wrong!
Having been a member of Ancestry since 2007, I have subscribed on and off since then, usually in summer I am not a paid member however in winter I resubscribe. After a hiatus of 2 years I resubscribed to find so many errors in my already documented family tree. After contacting them on numerous occasions to be told there is nothing they can do and then finally I received an email explaining how to fix it, they of course would not. When the subscriptions are so expensive, between $449.99 and $474.99 plus 10% GST (a new cost), I have spent this l...ast 8 months fixing up the errors and have still a long way to go. Examples - relationships, cities in Australia being listed as the USA, no 'hints' where in fact there are hints - these are all automatic areas of their technology. Why should I spend so much money and my time fixing up all their errors with absolutely no recourse from this organisation. Today I will cancel my subscription. October 13th 2018 Update: Country of Origin Here is the latest farce on Ancestry's family tree and their so called 'Life Story' automatic download - my family in this extraction was living in Victoria, Australia and here is what Ancestry has "He married xxxxxxxxxx in 1877 in Victoria, Trinidad and Tobago." This is what is causing me so much trouble - fixing all the errors and not having time to research my family tree., and I am paying for this. I also note that the powers to be at Ancestry has not got back to any of us with complaints on the Product Review site!! Come on Ancestry I challenge you to get back to each and everyone of us.
Poor communication from Help Center
Tried to get help after my subscription lapsed after 1 day being late in renewing. Because bank card had changed no fees were automatically deducted. Sent a help request, no response. The website displayed the message that all data will be lost if not renewed within 30 days, however neither my home page, or Ancestry Help could tell me how to renew manually. Countdown on, lose data or figure out how to manually renew. Luckily I figured it out. Still no response from help centre, so complained a 2nd time, "someone will contact you shortly", two months later still waiting. You pay a subscription, but there are no responses to your requests for help, very poor customer service, no communication whatsoever.
Not suitable for Australia
Ancestry DNA testing does not recognise Melonisea of Aboriginal ancestors.
It is therefore totally useless for most Australians. They admitted this large gap in their database but refused a refund of the fees paid.
Ancestry is not what they seem to be !
I conducted a DNA test a while go and I was a bit disappointed with the details of the outcome - not specific enough. The waiting time for results also takes a bit too long. Said that, most disappointed thing about the whole experience was that they misspelt my surname on the results. I asked them to correct it but the answer I got back was - WE ARE TO BUSY TO FIX IT. What kind of business is this.......
Don't even think about doing your Family Tree as it will cost you a fortune.
DNA test is worthless
My partner ordered the DNA test kit for my birthday. After sending the kit back and receiving the results as of today I was very disappointed with the vague and blasé results. My results indicated to me that my genetic makeup is 40% Western Europe and 60% Lebanese. I already knew this! I expected a more in-depth reading. Western Europe is made up of at least 5-6 counties. A more accurate reading would be satisfactory. The test kits are at least $150.00, so if you have a fair to good idea as to what makes you than I suggest you just stick with that and save your money!
Excessive wait for DNA results
I paid for and posted the DNA kit to Ancestry over 8 weeks ago. The advertising encouraging people to undertake this service clearly states that you will have your results in 6 to 8 weeks. not so! I've now been told, after 8 weeks, that the results may be available after another 8 to 10 weeks. That makes 16 to 18 weeks. We I contacted Ancestry they flatly denied that there was any time delay. Beware!
Questions & Answers
good morning I purchased a kit for my grand daughter and it doesnt seem as much information as I though it would have the bar code on the box was 487142932922 AU
hoping you can help?
Regards Pearl Tilley
I am trying to find my results
Sorry but all i can say is good luck!! Unfortunately my experience with Ancestry.com tells me they are not reliable and are hit and miss with their results. Try another DNA provider
Not good. My cousin has done accurate research about our family’s heritage. I got my DNA estimate with my heritage and it was quite inaccurate in comparison to the research. Not recommended.
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