No follow up
These stains started appearing on our newly laid carpet, three years ago. Nothing has been spilt, these rooms are closed off most of the time. Andersen’s have looked at the stains a number of times, even sent out a inspector but they never follow up with us. We get it cleaned, they go away and then come back. We spent a considerable amount of money on our carpet and it’s awful. We don’t have any kids living at home, just the two of us and are very house proud so to have this happen has upset us. We just want it replaced by Andersen’s.
After a Criminal smash a window and contaminated our carpet and stole our prized possessions
Caloundra Andersens staff were caring and extremely help full, the quality of care and assistance were above our expectations with no pushy sales people just smiling happy people that made us smile and happy after our loss.
We cannot speak more highly of the staff.
The carpet was laid on time and so well by Peter the carpet layer.
Thank you andersens
Good product but customer relations let them down.
We were advised that our carpet was being installed between a 7 30am to 9 30am time slot and we made arrangements to suit. When the carpet layer hadn’t arrived by 9 am and no call from anyone, we rang the Burleigh store only to be told that it would be after lunch. So there went the morning...
We then had a call from the carpet layer this time saying he was on his way. The time was 11am. He was very courteous and was under the impression that Andersens were to call us and let us know.
Anyhow, the carpet layer did a very good job and we are ha...ppy with the carpet. But lack of communication soured the experience a bit. Lesson for the future. Make sure you confirm when they’re coming the day before and that morning if you don’t want to be sitting around wasting precious time.!
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