Angelcare monitor AC517 customer service
I purchased an Angelcare AC517 monitor for our baby and after a short while the night vision capability of the camera stopped working.
There were no local distributors of the monitor we wanted in New Zealand so I bought it from Amazon.
It is still under warranty (supposedly) as it’s only a few months old so I contacted Angelcare with supporting evidence of the fault and the purchase. The customer service I received was incredibly rude and unhelpful and the agent said that because I don’t have a North American address there’s nothing they will ...
Purchased in January 2020.
Very dissatisfied with the product
I brought this product 3 weeks ago. First I thought it's working fine.
I found following 2 issues with it.
It fauls alarms even when the baby is moving. I did follow the correct installation as instructed.
Also the temperature reading is incorrect and it triggers a fauls alarm. I have 2 other temperature monitors in the room . One in the camera right next to it with correct temperature reading.
Very dissatisfied with the product
Love it. I have had this monitor for 6yrs and I got it second hand. It works perfectly even with a cracked screen from being dropped 2 years ago and a trip in the toilet yesterday.
It's so easy to use and set up and sound is great. I do wish I got the video one as I would like to see what they get up to without opening the door but that It is a personal preference.
The coverage isn't that great if I go out the front and bubs room is at the back it beeps to let me know I'm out of coverage. But it is old so they may have improved that.
I bought another brand for my eldest when I had bub #2 and it was the worse.
As a new mum, this product has given me great peace of mind. The instructions were easy to follow, and I like how the sensor pad is adjustable - I also love how sensitive it is to my baby's movement. The range of the monitor is great, I can be anywhere in my house and still know that it works. Overall I am really enjoying using this product, I also like its sleek design.
Don’t buy this monitor
Our first monitor broke after 6 months, we were told that our warranty ended so we bought another one, then about 5 months after that the charger stopped charging, they said we would have to buy a new charger, then a few months later our monitor broke again. We tried to contact customer service by email, phone and Facebook, but never heard back from them.
Great features, works well for us.
Overall i'm really happy with this monitor. I was given it second hand. It took some getting used to.
Pros- the sensor pad is adjustable so with trial and error i got a perfect level of sensitivity.
You can plug in the cot side and use rechargable batterys on the parent unit. It has a audible ticking sound that you can turn on or off so you know bubs is moving without even looking or checking unit is turned on which has been really helpful for me especially in the middle of the night, just hearing it helps me relax knowing bub is ok. (Though...
Worst purchase of my life
Battery life on this item is terrible. After just a few uses it constantly needs to be plugged in. This monitor constantly goes offline and shuts off which isn't helpful when the baby is asleep. It's a monitor - and doesn't serve its purpose. Please save yourself money and headaches and purchase a different brand. I'm throwing this monitor out and purchasing a different brand. Too many frustrations. Extremely disappointed.
So far so good.
The instructions to set up the device were a little bit confusing but once I got to grips with them it was fine. I am very happy with the product and it is reliable & works well. The heart rate monitor has not yet given be a false alarm. So far I would say it is worth the money.
Complete Peace of Mind ! .
I have used this monitor with both of my children. It is both super simple to use and to set up. The movement sensors have different sensitivity settings and work really efficiently to pick up the slightest breathing movements of the chest. The audio quality is excellent and the range offered by the parent monitor is excellent. I have been outdoors and still had excellent audio and movement quality. Occasionally the parent monitor does make a loud white noise sound, however if you adjust its position it tends to settle down. This usually happen...s when it is in close proximity to something else using a frequency. I currently use this monitor just on audio setting to be able to hear my children when on the other side of the house as our bedrooms are very far apart. It is very reliable and, although it has had its fair share of bumps and falls, still works as new. Excellent purchase, worth every cent !
Peace of mind made easy...
I had two little ones born 12 months apart and it was an easy decision to buy a second Angelcare system for our youngest. Easy to set up, great range on the parent unit and my littlest poppet still uses the night light even now that he's three. Money well spent. Twice :)
Does not charge and crackles
I was given the angel care monitor as a gift and was so pleased as believed it was a trustworthy brand. My little one is only 12 weeks and the monitors won't stay charged, have to be plugged into the wall constantly.
The monitor is also very crackley and annoying when you are trying to sleep
Most unexpectedly worst buy EVER!!
I thought we were buying a good brand & worth the expense, I still remember the day I brought it home before our first baby was born and justifying to my husband why it was worth the money. From the beginning it has had a "hum" on both parent units no matter what channel we are on, display of temp stopped working on one unit then the other, realised pretty early on that the movement monitor wasn't worth using as it's impossible to get the sensitivity right to not have false alarms but sensitive enough to trust it which was important as our seco...nd baby had a central sleep apnea for 10 months. Wish I'd spent the money on a video monitor & not an expensive monitor that is only useful for hearing our baby wake, and having to sleep with the sound of a "hum" on our parent unit for the entire time we've had it. My most frustrating purchase ever - I curse the product and brand daily.
No peace of mind
Incredibly hard to use. Directions are not clear. Goes off randomly and sometimes not at all. Was looking for peace of mind and all we got was frustration in the wee hours of the morning and no peace of mind just anxiety. I highly recommend buying a different brand that is more practical and more reliable
A reliable brand
I purchased the AC401 based on the functions it showed and the baby movement pads for when baby is little, you know, a little bit of extra safety is wonderful
The extra features I feel this amazing baby monitor could do with.
Further instructions on how to turn the movement pads off when you lift baby out of the cot. Nothing worse than hearing baby cry at 3am go in to get him only 30 seconds later have this high pitched beeping going off at you for not turning it into Hold mode before picking up baby. It's not very clear in the instruc...
Piece Of Junk
To all the prospective parents out there, congratulations on your little one. I am writing this review at 3:30am. My baby was sound asleep 15 minutes ago and this piece of rubbish product has gone off in the middle of the night waking the entire household. I managed to silence it and check my babies breathing perfect nothing wrong at all so I tiptoe back to bed goes off again for the four time in last week.
Was working fine the last 6 months and it is now waking me up more than my little girl.
Do yourself a favour and get a different brand, not worth your heart leaping into your chest everytime this thing malfunctions.
My favorite baby purchase
We purchased this second hand and wow it has been our favorite baby product! The sound quality & range is excellent, absolutely love the ability to turn up or down the sensitivity so we don't ear bubs every little groan and grunt. The peace of mind with the movement by sensor is worth every dollar this cost. We have only had one false alarm when we had tucked too many blankets under the mattress and this caused the sensor pad to loose contact. Used with both our bassinet (1x pad) and cot (2x pads). A must have for any new parent.
Buying the costly products doesn't always mean quality!
Wish I had of bought a cheap one! I purchased 2 of the AC401 monitors 3 years ago. 1 has an issue with the main monitor and the other has an issue with the parent unit. I enquired on repairs and have been told they don't do repairs I have to purchase the item from Angelcare at a total of $90.75. I should have purchased cheaper monitors and I could have replaced them and still been financially better off.
When expecting our first bub my family purchased our Angelcare unit as bubs gift and have not been able to fault it at all. The senor mats give great peace of mind and I love that you can adjust the sensitivity if you have a fan in the room during summer. I test the mats every now and then by leaving something heavy in the cot and walking away and without fail it alerts me to the issue. My daughter is now transitioning to a bed and I will continue to use the unit for her and I am already arranging for a second set for bub #2 later in the year. Have also found the customer service to have been such a wonderful experience. When checking what mattress to purchase for the new bed I received an instant response which was more than helpful!
Great for peace of mind
Have found this monitor great for peace of mind.
Ny son is a tummy sleeper and refuses to sleep on his back (once he could roll by himself). He was also a very quiet baby when sleeping. If we had had a video monitor I wouldn't have been able to see what was happening as he would have been lying still on his tummy.
Monitor has very good (adjustable) sensitivity. Had a few false alarms when bub has moved to the edge of the mattress. Other than that it works well.
Have used this monitor for 4 years now, and that seems like pretty good value for money to me.
For young babies we used it with the movement sensor pads. It took a while to adjust the sensitivity correctly - in the beginning the alarm would go off when the fan was on, etc. But after we worked this out it was great. Then we switched to just using it without the sensors as they got older.
The manual was a bit of a mission to read. After our 2nd child we discovered a lot of extra features that we didn't know about, like the temperature a...larm! So make sure you read it in full. We do have an issue on the parent unit where it occasionally doesn't work 100%. Some of the bars will remain blank, so you have to kind of guess what the temp is from the bars that do appear. This only seems to be an issue on rainy days...weird. But it still picks up sound, so that's fine. Also had to replace a cord on the nursery unit after 3 years of use, for an extra $75.
Questions & Answers
Is there a second pad that can be connected to the ac027
Thank you for the question. Was this for an additional child or for an additional pad under the same mattress?
If you don't mind, email us at: email@example.com with your best contact number and one of our team will reach out to help find a suitable solution :)
Angelcare movement monitor states " senses movement". Does this movement include breathing? Might sound like a silly question but if you have a new born and they are fast asleep then they won't be moving as in wriggling around. Want to clarify if the " movement" covers breathing in and out?
It covers movement. If baby is in bassinet their breathing is picked up as movement (as I used it from newborn with all mine in a bassinet and it worked - not sure about cot as the mattress is thicker and baby at newborn is small) however if baby is not breathing but having a seizure of something it won't pick up that the baby needs help as baby is moving. I think there is one company that have a sock that works as a heart rate monitor so alarms will go off if baby isn't breathing. Hope this helped
Thank you for your enquiry.
The Angelcare sensor pad senses all movement in the cot, including your baby's breathing.
Hope this helps.
Please do not hesitate to contact our customer service on (03) 9581 8000 if we can assist you further.
Hi. Can a AC601 monitor work with the AC401? I have tried to link up the AC401 sensor pad with the AC601 monitor, but it doesn't appear to be compatible. Please advise?
All the Angelcare monitors are their own integrated system, therefore can not have other model numbers added to them.
Please contact me on (03) 958 18034 and I will be able to assist you further with this.
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