Angus & Robertson

Angus & Robertson

 Verifiedangusrobertson.com.au
Angus & Robertson
4.7

5,192 reviews

PositivevsNegative
92% · 4,793330 · 6%

Reviews

5,192 reviews
Adrian
Adrian
 

Great book, very happy

Book delivered in great order and fast, Beautiful quality book, very well pleased, thankyou. Show details
June M.
June M.Sydney, NSW2 posts
 

not happy as still have not received this book

dissapointed i am as still waiting to receive and poor communication Show details
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Kelly F.
Kelly F.
 

Such great service

I live rural and ordered a book on the Monday and it was delivered to my door the same week, the pricing was also competitive. Thank you. Show details
nic382thurs
nic382thurs
 

Prompt delivery

Correct book delivered promptly and in good condition. Happy with the service. Show details
Mei
MeiSydney, NSW2 posts
 

Toilet Bound Hanako Boxset

This boxset came within a week of purchase. Well packaged, no damage. It is really nice. Very happy with the item. Show details
Mel
Mel2 posts
 

Note delivery times are wrong

I ordered 2 books almost 2 weeks ago (11 days to be exact). The listing stated delivery in 4-6 days.
I have had to follow up twice and only just received an email back advising "We are currently transitioning to a new warehouse location and this has affected the majority of our orders. If all goes well, we should ship your order a week from now." Not even a promise to deliver it next week, just "if all goes well...". No - this is not how you treat customers. Update you website to state the delivery delay. Let customers decide for themselves! I would not have ordered if I had known.
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PjA
PjAVictoria
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Thankyou all recieved

I’m happy with great books and timely delivery wish I could live closer to an actual shop as I’d probably buy more but great alternative Show details
Marty
MartyAdelaide16 posts
 

Good selection but slow dispatch

Ordered a textbook that is supposedly 'in stock on our Sydney warehouse', however 7 working days later and it still hasn't dispatched.

Smells like drop shipping to me and that's a shame because I try to avoid eBay drop ship sellers and instead choose Australian retailers even when it costs more. Show details

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Unhappy customer
Unhappy customer
 
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Lina
LinaGreater Melbourne (Metropolitan), VIC
 

New purchase

Was happy that it was easy and quick with the online purchase. Show details
Simone
SimoneGreater Melbourne (Outer), VIC
 

Don't bother

Customer service is non-existent. You can't speak with an actual person and they don't answer the online enquiry. Two weeks to even 'process' my order which will now be a late birthday present. All books were in stock and according to their own website my order should have been sent by the 27th July. I always try to use Australian businesses but I won't use A&R again. Save yourself the hassle and use a bricks and mortar store
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ylc
ylcGreater Melbourne (Metropolitan), VIC2 posts
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Still waiting for delivery

Still waiting for 3 books I ordered on 12 July (order number #10864698). According to the website ALL were in stock ready to ship within 2-4 days. Noticed that the only way to expedite delivery is to post a review here - as was the case for people who ordered later than me. Hoping they could at least arrange express shipping as a minimum as they are needed for lessons that commenced a fortnight ago! Buyer beware!
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Rose
RoseSydney, NSW9 posts
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Kelly S.
Kelly S.Greater Melbourne (Inner), VIC4 posts
 

Appalling customer service

Not even worth 1 star. I placed an order on the 20th July, order status is still processing, states will be shipped by 28th. I have sent 3 emails with my order number, I am yet to receive a response. This is my 1st order and will be my last. The quality of service is very poor, if the order can't be delivered in the given timeframe, then provide a refund.
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Kathy
Kathy
 

Excellent service

Very happy with response to my email and prompt delivery.
Trudy Burney
Trudy BurneyBuninyong3 posts
 

Really prompt service

So impressed with the prompt delivery and having exactly what I wanted. I’m still waiting 3 weeks later for books I ordered from another outlet! Will be using Angus & Robinson from now on. Show details
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Hua T.
Hua T.Greater Melbourne (Metropolitan), VIC3 posts
 

Order placed more than a month ago, no updates whatsoever

Order Date: 19/06/23
Order #: 10851880
Order Status: Processing

It's been a month and 7 days. And the order is still processing. I sent a inquiry via their website quoting the order number yesterday morning. It's 6:30 pm now, still absolutely no response. Show details

Hua T.
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D.K.W
D.K.W3 posts
 

Do Not Recommend Whatsoever

Wish I had paid attention to multiple reviews with the same issue.
Order number 10866006 placed on the 14th July for $167.75 worth of University textbooks. ALL in stock ready to ship within 2-4 days. 11 days later and they haven’t even been sent. Absolutely no customer service - have tried their online support with NO response. Hoping they could at least arrange express shipping as a minimum my daughter needs these books for her course that started YESTERDAY but can’t speak to anyone. Absolutely buyer beware. Show details
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Andrew B.
Andrew B.
 

Terrible

Made an order 2 weeks ago and it still isn't even sent out. i've messaged them twice through there site with no response and theres no phone number to ring. This is pathetic, never using A@R again.
Order Number: #10862566 for proof if they see this.
Product Quality
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ELM4532
ELM45324 posts
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Angela S.
Angela S.
 

Wish I ordered via Booktopia

Ordered on 24/06, with the website (and confirmation email) stating orders to be sent in 2-4 days. In 'My Account' the order shows as processing and that the order 'should be' sent 30/06. Today is 30/06, and NOTHING. I would love nothing more than for someone to contact me and give me a refund. The textbooks were for Uni, which starts in a couple of days. How can A&R be owned by Booktopia but be so pathetic in comparison?! PLEASE, Ethan, if you're reading this could you just give me a refund so I can go to Dymocks and pay 20% more but at least walk out with my books! I honestly don't have the time or patience to follow up orders.
Angela Show details
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Natalie
Natalie
 

Arrived sooner than I expected

Great read, great quality and speedy delivery. Highly recommend. 5 stars Show details
Mike R.
Mike R.
 

The Hell Ship

This book covers the voyage of the Ticonderoga whic carries out some of the family's earlier settlers. Unfortunately, one of them died on the voyage from Typhus.
I ordered this book online and it was delivered in four days. It is now giving me an insight of the horrible conditions they lived in.
Thank you for still having copies availabe
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Dermot
DermotCentral Highlands and Goldfields, VIC2 posts
 

Great transaction, great product

A great book at a really great price. Very well packaged, and super fast delivery. Show details
Helen
Helen
 

Great Service

Easy to order and quick to get. thanks a lot.
David
DavidGreater Melbourne (Inner), VIC
 

Exceptional Service!

So I order a $150 book from Amazon AU that arrived damaged due to poor packaging. So I got a refund and re-purchased it through Angus & Robertson. 3 days later I had a pristine copy of the same book in my hands. Needless to say I was very happy!
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Marijke
Marijke
 

Great book

Quick response, good book, very happy.good intro into asian cooking Show details
John B.
John B.Sydney Surrounds, NSW
 

Antiques Handbook and Price Guide

Top quality book, well researched and covers a large number of Antiques Show details
Amanda
AmandaGreater Melbourne (Metropolitan), VIC3 posts
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Perfect little party favours!

I bought a few of theses sets for my sons first birthday as little party favours instead of the usually lollies bags!! Perfect size and such great little books for young kids! Show details
Nana14
Nana14Sydney, NSW2 posts
 

Fast service

I purchased this book for my granddaughter and it arrived so quick and very well packaged I’m going to surprise her today! Thank uou Show details
Deedua
Deedua2 posts
 

Lovely Book

Very much enjoying this book. Website very efficient and delivery was very speedy. Show details
Dromomaniacs
DromomaniacsSydney, NSW4 posts
 

Great product, fair price & quick postage

The postage price was fairly standard, the price of the book was a little under average, the communication during the process was excellent, the delivery was fast and the book turned up in perfect condition. Show details
Product Quality
Shipping
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Hannah S.
Hannah S.
 

Quick delivery easy to deal with

Product arrive very quickly, website is easy to navigate and process Show details
Masha
MashaSydney, NSW2 posts
 

Fast, efficient, no-hassle

It was so easy ordering through A&R. I needed a book as part of a present, and it arrived promptly with no issues and was easy to order through the website. Great range also. Show details
Marley
MarleyGreater Melbourne (Inner), VIC2 posts
 

this is happiness

I couldn't believe how quickly this order arrived. Excellent and efficient.
Sonja
Sonja
 

Excellent service

I found the book I wanted easily and at a good price. I ordered in my lunch break and it arrived the next morning. Very happy. Show details
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Sue-Anne
Sue-AnneMid West, WA
 

Great Service

Books were ordered, dispatched and arrived. Couldn't have asked for a better service
Thank you Show details
Stan
Stan2 posts
 

Good service

I ordered two books and then, within an hour, found another and ordered that as well. Both orders arrived within a few days but seperately. It would have been more efficient had the two orders been combined but I quess the computer is not that clever? Show details
Sandra
Sandra
 

Great service

My book arrived within a few days. Same book was more expensive on other book sites. Very happy. Show details
Denys and Jill
Denys and JillMelbourne2 posts
 

Good service

Ordered a book and it arrived within a couple of days, very well packaged and in excellent order. Seamless transaction. Very satisfied. Show details
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