Hours and hours of trying to get some help to find out stats on my home loan. They dont mind taking the cash of us but not in any hurry to help. Disgusted .Anz have no idea I think ill be switching banks asap.
new appointment procedure for customer service is bad!
I have been customer of anz 20yr+ and until recently has been ok. The new appointment procedure to obtain customer service in any branch in perth is unworkable, annoying and cause significant inconvenience to customers. Long term premium customers should be offered personal banker service. I could not get in to make aus$200,000 term deposit in anz so took out the funds to deposit it with nab.
They hold your money... be aware!
for 2 days my balance didnt match my credits. This bank held my available balance for 2 days. I had to borrow money in order to pay my bills... nothing has been done to compensate... it didnt happen only to me, many other customers had the same problem... run away from them... cheeky bank!
What discusting service in Kiama branch. ANZ has closed Gerringong branch now we have to drive into Kiama. But instead of fixing the waiting time of 20_30 minutes to be served they still only have one teller. I have an at times needed to go to NAB and Westpac they have 2_3 tellers to serve you. We are currently having discussions to get the Bendigo bank in Gerringong. This will happen very soon.
DO NOT BANK WITH ANZ
Applied for a home loan, was initially approved then was delayed due to council approval for subdivision for vendor, went to re apply and was rejected, reason was "placing customer in financial hardship" my income had grown since first approval date having a second job and had less living expenses also, lost 20k deposit as i couldn't make other arrangments in time.
WORST BANK EVER, do not let this negligent bank ruin your investment goals
poor customer service.
Nerang branch always understaffed. 1 person behind counter. Never less than 7 people waiting. I was told there were 3 people of sick today. Absolute rubbish. ItsHuge queues. Totally unacceptable customer service. Simple answer. Employ more staff and give your customers what they deserve. QUALITY SERVICE. the same every time I go in there.
Worst and Slowest Customer Service
Firstly we have to Wait for long and to Listen Automatic Lady Audio which is pathetic. Secondly there is such a stupid and terrible security system that they build there own Security Question and Passcode and then ask us to state it correct.
Few wrong answers to those made up ANZ system Questions will block your Own account and to open it you have to go to Branch and rectify.
If we are serious then they do nothing but repeating same. IN SHORT, ANZ never ever Listens to you and ive got the same Reviews from Many. I can even tell the Customer Representative names from many Branches in Melbourne.
Ive never had an issue with anz I love it
I have been with anz for 3 years I have a home loan with them I havent ever had an issue with them great service and customer service is fantastic
Worse bank ever!!
Sold my investment property, the settlement process has been an absolute nightmare. Settlement date was almost a month ago, still waiting. They have undervalued my house by 100k to cause a shortfall, another tack tic to get more money out of you. Cant do basic maths when reducing credit limit, then want you to pay extra to accommodate their stuff up. I put in a complaint was given an apology and was told my settlement was a priority, that was 2 weeks ago. Next complaint will be to the ombudsman and then refinancing with another bank. To make matters worse I sold my property as I have been undergoing chemotherapy and couldnt work but this has added more financial strain, they dont care about your circumstances and are a bunch of bullies.
Springfield Lakes lending staffer absoluteley clueless!
Been with ANZ for almost 20 years.
Over the years they have been reliably mediocre with flashes of ineptitude but this experience is laughable.
Applied for a top up loan to our mortgage of $30K.
Thought it a good idea to go in direct, BIG MISTAKE!
From the start our,'consultant', seemed bumbling.
Weeks, (5), later, after appraisals on 3 different properties at a cost of $500 ea for each property to the bank, no response to phone calls or emails its just drifted off the radar!
Really need to move to a bank like Bendigo or Heritage.
If you need to do something ring Tammy the mobile lender shes great.
November 17th 2019 Update: Springfield Lakes lending staffer absolutely clueless and also quite possibly a female reincarnate of Josef Stalin!...Well it's been another week, actually closer to 2 to find out about our 30K ANZ Bank Springfield Lakes mortgage, 'top up loan'. It's official, we have broken all current records for a PRE approval loan application. Josef Stalin lending staffer reincarnate has really excelled. 7 weeks and 3 days to deliver her final decree. Needless to say it was no, of course! It would have been an anti climax after 2 months to hear YES, Stalinesque hereditary or not. Equally as satisfying was the brevity of her communication. No phone call with deeply apologetic tone conveying the reasoning behind the tragic turn of events that is for sure. JSR simply sent an email stating unfortunately you can't afford to pay it back. One sentence, now that was disappointing. She could have least mentioned I owe the tax depmnt an amount of cash that I'm a self employed worthless imbecile and for good measure maybe allude to the fact that I may not be of Ayryan race. I used to be of the disposition that banking types were largely unpopular because they were just trying to do their job in trying economic times. Not now, I genuinely think the staff at this branch couldn't run a cash converter store. They are so utterly inept that I am now thinking it's actually a front for more sinister intentions. That is, to await default mortgage payment and proceed with possession of our property even though we own over half. Be really careful of ANZ that's all I can say. My experience with them has been the same as their customer automated ticket dispenser at the front. Shagged for years.
Absolute disgrace, NO SERVICE extremely bad service, staff unwilling to help at the "Single" service counter, if I could I would do my banking elsewhere, ONE teller is not enough!
Closing branches and then having only 1 teller working
I'm so sick of ANZ closing so many branches in Perth. I do the banking for my work so physically have to go to the branches, thank goodness for the fast deposit box as every time I go there, there is a string of customers and only 1 teller on (and this is not at lunch times). The service is just appalling, bank fees go up all the time and customer service is a bit fat zero.
my family has been with ANZ for at least 15 years, I have had several issues in that time, many minor things, but have had a very large issue regarding fraudulent activity/unauthorised transactions and we have been sent around in circles for better part of a year only just receiving a partial answer and confused as to why they didn't just tell us when we first asked, instead of telling us they had no idea how or who else could have accessed the account.
I no longer wish to bank with them at all, they are not secure and must be incompetent.
Worst bank ever
Worst bank ever applied for home loan 3 weeks ago and they didn’t process it
Especially staff in water garden they are rude very rude I don’t know why they are still there
Usually banks tell you same day whether they can approve your loan or not but these nuts took three weeks and still waiting for their decision funny thing auction date is gone I wish if they close Anz
Not a good experience
Went to ANZ parramatta branch for the first time. The officer was checking his phone while talking to me , gave me some answers rudely & basically waiting for me to leave. Needs to do lot better.
Poor product advice, zero focus on customer satisfaction and resolution.
ANZ just cannot get it right. We've had numerous issues involving oversights from ANZ when making changes to accounts and mortgage matters. It seems they can sign you up to a product they don't really know about or neglect to tell you about, but then have no power to change anything about it, just offer you another unsatisfactory product and put all the blame on you as to why it wasn't right to start with. I couldn't recommend these amateurs any less. I'm tired of trying repeatedly to sort things out with them and getting nowhere. We'll be changing banks as soon as our fixed term runs out, I'm excited for the day when I don't have to deal with them any more.
Terrible Bank they don't know what they're doing
I am not an ANZ customer I had dealings due to my father being a customer,mum had an account under her name when mum passed away in Janueary trying to get Mum's money into mum and dads joint account has been impossible although dad was with the bank for over 50 years.
They said he required a legal form and their Will was overridden. Costing a few thousand dollars
I wouldn’t recommend anz at all.
I can’t recommend this bank at all, worst experience had by us today, can’t wait to get rid of them.Ultra bad service,they even lied to us over the phone.Even the manager failed to come to the front and sort out the mess caused by them.
I went to Westfield HELENSVALE ANZ branch and I was second in line but waited over 30mins before getting served. This is what happens when they replace people with machine. Shocking!!!
Appalling local branch experience
In August 2018 I went to my local branch and asked for the bank's valuation of a property for which they provided me with a loan. They told me that I would need to employ a solicitor in order to get that information. I then spoke to a solicitor who told me that the ANZ was mistaken - the solicitor said that the bank could simply provide me with the information I requested. When I told my ANZ branch what the solicitor had said, they insisted that only through my having recourse to a solicitor could I obtain the information. So I spoke to a secon...d solicitor. She said I should ask the ANZ to provide me with a written specification of what a solicitor needed to do in order for the ANZ to provide the information. At this point the ANZ said that even with the services of a solicitor it was impossible for the bank to provide me with the information. My local branch was prepared to do everything in its power to prevent me from obtaining information that I was entitled to.
Easy access and great help
Robyn has been helping to organise our first home loan and has been great at informing us of our options. You can tell he is experienced at what he does and is a friendly guy to work with. Thanks Robyn
Terrible customer service. Non English speakers, very slow and always get different info from everyone. I wound NOT recommend, unless you like being screwed around and have time wasted. A
Customer Service needs an upgrade
Waited a very long time for service, new atm not working then told printers not working. Customer service lady not friendly didn’t really care. Changing branches as of today. All their advertising about how they have changed their tune was laughable. No customer in the waiting area was happy today.
Worst bank ever
Just had a double mastectomy done. Girlfriend put $120into my account today AT an Anz branch knowing I need meds. Money not cleared. Since when does depositing money into an account at that account holders bank, mean you have to wait for it to clear?
Besides being in tremendous pain, I will be getting my money and closing all accounts with ANZ.
Awful customer service:(
After 15 years with ANZ bank, I am contemplating leaving them.
Since the recent changes of having smaller standing services, customer services had been awful. Waiting time had increased by at least 30 min as well as decreased in the employees knowledge and abilities.
Such a shame
Questions & Answers
Malaga use to be a great branch then a new manager arrived early 2021. Promised me everything and then has never contacted me again even though I have written back many times. I wanted new intertest rates on all my loans obviously this was going to cost them. I have made a complaint to their External Dispute Resolution Team | Customer Resolution Portfolio person and he told me to trust him! I have tried calling and emailed and still hasn't got back to me for over 6 weeks. I have paid 100s of thousands of interest to ANZ over 25 years and am disappointed by their lack of common decency let alone customer service. What can I do to get some answers? Thanks.
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank
I dont why know you be asking that question here for have you thought about actually contacting the bank
ask the bank
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