Rude costumer service
I have been doing business with ANZ for 10 years.Went to there Carousel Cannington Perth shopping centre branch to inquire and restructure my personal loan because they are offering new rates.Being approach by there banking consultant in the waiting lounge and she ask me what do i need.I told here about my purpose and she talking me in strong condescending manner that i have to pay penalties if i pay my loan early .I told here that’s okay i know the process and i have done that many times in your bank.but she told me i don't understand and s...he keep repeating the word “you don’t know you and dont understand in-front of my 7year old daughter and other people in the waiting lounge .i ask her i want to talk to someone else.so she let me in the office and talk to me repeating about the penalty fee witch I'm aware of, the conversation is going nowhere when i decided to go out and ask for a manager. The manager talk me and apologise but refuses to tell me the consultant name and she insistent of putting complaint herself i told the manager i prefer to put complaint myself.Went home and receive a text that they put a complaint . With that experience I'm going to close my bank account with them and the account of my wife and ask my children and there partner to consider not to do business with ANZ Too bad i can’t put negative star
Underwood Branch QLD Approved my business loan in February then no communication but empty promises
I've been with ANZ for over 10 years & have a business account.. I applied for a small business loan in January with ANZ Underwood & was told it was approved via email on the 2nd of February 2021 then the only contact was if i called Underwood direct as they wouldn't return my calls or respond to my emails.
This has been a very stressful experience & I'm definitely considering changing my bank as if this is how ANZ treat their customers, any other Bank can only be better.
Organise Bank Cheques
Been with ANZ 20 years plus, called 131314 number and after waiting 20 minutes on hold I was answered by someone overseas, who to me phone the Branch, operator didn't know where Mandurah was, told me to turn up and they would supply me with Bank Cheque. I hope she was right, my nearest ANZ is 40 minutes drive from where I live.
Could not understand the Consultants poor English so I asked for a team-leader who was just wrong & Rude
After 5 years of being a Dissatisfied Customer with one of the ANZ branches in the Whitsundays QLD, I didn't want to attend my Local ANZ branch due to the Manager there previously being caught - not telling the truth, on several occasions - so I can't trust her advice. Thus, I made a phone-call to ANZ for what should/could have been a simple phone call just to request a 2nd card (an ATM/EFTPOS card - not another Visa Card) to avoid being charged extra fees shops etc (Fees that I was never advised of by ANZ staff). BUT firstly I could not unders...tand ''[Name Removed]'' the Consultants poor English and heavy Accent so after several unsuccessful attempts trying to communicate ([Name Removed] clearly could not understand my Australian Accent either because, as he conveyed, he had no idea of what I was asking for) - I then asked (repeatedly until [Name Removed] understood this request) for a team-leader. After a long wait on hold I was connected to Team-leader ''[Name Removed]'' who (incorrectly) said ''No you can't have a second card, read the PDS, [Name Removed] already told you that''. I replied ''I could not understand [Name Removed] with his poor English''. Then [Name Removed] cut me off mid sentence and just started talking down to me saying ''there is nothing wrong with [Name Removed] English'' she proceeded being very rude & dictatorial - obviously trying to spur an argument from me, so I just hung up and called ANZ Complaints dept. and the Complaints Consultant ''[Name Removed]'' who obviously took my call while he was having his lunch, thus I had to ask him repeatedly ''are you eating during this call?'' [Name Removed] (whilst chewing loudly) said ''chomp chomp No chomp chomp'' followed by ''slurp slurp''. Again I said ''are you eating and drinking during this call?'' [Name Removed] said ''chomp slurp chomp No slurp chomp slurp''. But at least my patience paid off because [Name Removed] advised me that I could have a 2nd card without the Visa attached to it & that I could also keep the existing Visa/debit Card (for online use) so I asked him to order it for me. Now I'm waiting to see IF he actually did it OR if he forgot because clearly EATING & DRINKING, regardless of being on a phone call to a Customer, was his main focus. Obviously this is unacceptable for me (not that anyone at ANZ would care) & clearly I needed to experience another Bank, so I called Westpac immediately. Most of my accounts are now with Westpac and WOW the first thing I noticed was that the Westpac staff are all great, professional, polite, curious, respectful and even well trained with their Product knowledge because they all gave me true & correct information. None of them were eating nor drinking during any of my dealings - Should have made the change years ago.
20+ years customer & Bondi Junction branch couldn't care less about customer loyalty
After 20+ years of banking with ANZ I am now closing my accounts & moving elsewhere. Their demise of zero customer service is their new CEO's legacy. I tried opening an estate account for my late parent, I had ALL the correct legal documents & ANZ made me jump through hoops, their representative at Bondi Junction - Bulbul (his name) - didn't even know the difference between certified documents & visual certification at the branch. He was unaware of the requirements listed on ANZ's own website which I had complied with in full, but he was giving...me different requirements. It seems each ANZ employee decides for themselves what the process is, wastes your time entirely & delays the customers as much as possible. The manager at this branch definitely has ANZ's new "no longer interested in the customer" policy down firmly. BANK ELSEWHERE!
Worst customer service
Imagine asking your bank consultant if you can borrow money from your home loan then they give you the ok because they said just bring us a tax invoice of what you need to buy after securing that item for 1k the bank consultant tell us oh sorry we’re not even going to do a credit check cause we think it will be declined
.. one question why let us go and bring the tax invoice if you won’t accept
You are the worst consultant i have ever dealt with .. his name is azmir kabir chowdhury and he’s in the Dandenong plaza branch never deal with him he doesn’t know what he’s doing. Instead deal with nakul sharma he’s the best same branch.
30 years loyalty to ANZ. Absolutely no figs given to my query
I have been with ANZ since I started working in 1990.
Since moving to an urban area there have been limited services...but still a few available.
One by one they always taken those services away. I have to travel 40 minutes to withdraw cash!!!!
I wrote to them expressing my frustration. They replied with the address of the atm 40.mimutes away and that some financial institutions service their customers....but not WHICH!
I have 4 accounts. My partner has two including our home loan.
My children also bank with ANZ.
I'M DONE! They have even somehow stuffed up the spelling of my name in the last month or so throwing everything put of whack.
Booked in to change every over to Bendigo bank.
Absolutely worst bank..
Been with ANZ for 19 years.. finally had enough and changing banks. Customer service is terrible.. everything is pushed onto you to sort online even when some things can't be ... Everything takes days to sort.. ie you order an proper statement the one you need for a loan took 5 days to be EMAILED to me.. not to mention the 30mins wait time on the phone to talk to someone. And let's not forget the worst telephone system Ive ever ever used where you are forced to talk to a computer voice that doesn't understand you at all
Horrible Customer Service
ANZ Plenty Valley branch was absolutely useless today!
Consultant, a young guy, had no idea how to complete a foreign currency conversion, kept me waiting to speak to his manager for over 10mins.
After keeping me waiting, refused to complete transaction as I wanted my money in cash, would only transfer to my account!
ANZ, do not have staff on that aren’t adequately trained & be more flexible to customers needs!
Walked out in disgust!
Pacific fair Gold Coast worst customer service. Put your money somewhere else
Trying to get your money out of the bank is almost impossible. Tried twice in one day and I was told to come back next morning. Lowest rates. Never again. You lost me as a customer.
Seriously terrible bank
Not recommend bank, this is the one of worst bank in Australia. opened a new account a month ago after ever verifying id i still not able to use my money through anything. Literally uneducated and unprofessional staff they have
Terrible bank with terrible
This bank forces you to create additional accounts because they don't support direct deposit into offset account! Haven't had this issue with any other bank.
They don't have sms/email notifications for transactions! it's 2021! and ANZ are not part of the bank@post which all other major banks are. Clearly not a bank supporting Australians.
Just lost our daughter and subjected to to the worst customer experience ever at Helensvale, Goldcoast
Our daughter past away and we had to finalise her estate. My wife had gone in with all the documents required the previous day, and I had go in the next day to sign one document. The assistant firstly said she could not locate the documents, then after a delay admitted she lost them. She was rude to us from the start. She had my wife in tears and was totally condescending to us at all times.
She was chewing gum when she told me, I know how you feel...how rude to be told she knows how I feel, I asked her had she lost a daughter then? she would...
Preston Northland branch is Ageist.
Although the staff were polite, this is the worst banking set up and service I have EVER seen. Waited for 10 minutes at the front door, while 4 staff members milled around, told that there was only one teller, bc the other is at lunch (while many others milled around....). My elderly relative was told to use an ATM! What an ageist thing to say, not to mention lazy and RUDE. Absolutely Disgraceful. What happened to actual service? Preston has none! After more waiting, we were finally served at an absolutely ridiculous mini counter, that ...needs to be manned by 2 staff, because the cash machine is on the customer side and vulnerable. HOW ridiculous! What moron designed this? Why do 2 staff have to stand at the door, blocking customers from entering, with iPads in hand, chatting? Is this a night club or a bank? All this, after having to travel to this stupid branch bc the local branch was closed due to more cutbacks. ANZ, you are deliberately and mercilessly making cash banking impossible for elderly people in our community. Not all people can or want to use ATMs. Some people still want to be served, which is what their banking fees are paying for. You should be ashamed. You have lost this customer and hopefully more will follow.
Terrible customer service. Always on hold for hours, or the problem isn’t resolved, or both. Don’t set up an account with ANZ. Bad bad bad...
Questions & Answers
Malaga use to be a great branch then a new manager arrived early 2021. Promised me everything and then has never contacted me again even though I have written back many times. I wanted new intertest rates on all my loans obviously this was going to cost them. I have made a complaint to their External Dispute Resolution Team | Customer Resolution Portfolio person and he told me to trust him! I have tried calling and emailed and still hasn't got back to me for over 6 weeks. I have paid 100s of thousands of interest to ANZ over 25 years and am disappointed by their lack of common decency let alone customer service. What can I do to get some answers? Thanks.
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank
I dont why know you be asking that question here for have you thought about actually contacting the bank
ask the bank
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