Jesse Li Brookvale branch
Saw Jesse Li. At Brookvale branch. She was excellent with product knowledge and helped me sort out my loan from interest only to principal and interest. Very good at explaining and patient. Thank you Denise
It was a little bit difficult to get thru lately with COVID but I got a few things settled at the Parramatta branch
The staff were good and resolved my problems
Also they reversed a couple of $37 overdrawn fees
Quick and efficient. Professional- The customer service representative was very helpful and they are always assisting in any way they possibly can. I would highly recommend ANZ , as they are always looking out for their customers.
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Easy access and great help
Robyn has been helping to organise our first home loan and has been great at informing us of our options. You can tell he is experienced at what he does and is a friendly guy to work with. Thanks Robyn
Questions & Answers
Malaga use to be a great branch then a new manager arrived early 2021. Promised me everything and then has never contacted me again even though I have written back many times. I wanted new intertest rates on all my loans obviously this was going to cost them. I have made a complaint to their External Dispute Resolution Team | Customer Resolution Portfolio person and he told me to trust him! I have tried calling and emailed and still hasn't got back to me for over 6 weeks. I have paid 100s of thousands of interest to ANZ over 25 years and am disappointed by their lack of common decency let alone customer service. What can I do to get some answers? Thanks.
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank
I dont why know you be asking that question here for have you thought about actually contacting the bank
ask the bank
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