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7 reviews
  • Value for Money
    2.0 (2)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (2) · No (0)
My opinion matters.
My opinion matters.Brisbane
  • 40 reviews

Don't accept NO if your insurer initially declines your claim.

Value for Money
VishGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Be aware of ANZ car insurance.

Incentivised Review No
Insurance TypeThird Party, Fire and Theft

Other Car Insurance


  • 6 reviews
  • 1 like

Beware - they direct debit your credit card to renew your policy without warning


Received a renewal notice and despite having no claims, my premium went up from $1400 to $1800. I shopped around and got a better deal. Nowhere on the renewal notice does it state that they will direct debit my Visa card 'automatically'. Now I have to ring them and remove the credit card authorisation of funds I had earmarked for other purposes, having already paid for a premium with another insurer. Very inconvenient and dodgy, and I'm not even going to start on the unjustified premium increase.

Incentivised Review No
Insurance TypeComprehensive
Car Insurance

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The worst car insurance for now

Value for Money
Customer Service
JacquiPort Macquarie
  • 4 reviews
  • 1 like

Car Insurance renewal went up $160.19 more


Third year with ANZ car insurance. Lady Pensioner: Haven't had a claim ever. Surprised that my insurance increased an extra $160.19 for the coming year. Value went down excess went up. Hardly use the car. less that 5000 ks a year. Always garaged no one else drives the car. Don't know what their service is like as I have never had to use it. You would think they would value a customer like me. So what is a girl to do go to another insurer that values their customers. Oh and I will search the reviews

Insurance claim madeNo

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
  • 2 reviews
  • 1 like


Insurance claim madeYes

Car insurance


I had an accident with someone 3 weeks ago. That person has anz insurance. He gave me claim number. Every thing done from my side. I spoke to guy from customer care. He told me that anz company was waiting untill another car will be assessed. If another person is not assessed his car untill next two month then i have to wait for 2 month. I have to take taxi or borrow car from my friend and they are not ready to pay taxi rent.

Questions & Answers

Joicee G.
Joicee G.asked
Car Insurance

How can I renew my car insurance online

1 answer
My opinion matters.
My opinion matters.

My experience was it was better to go to a branch in my instance.

Get an answer from our members

ANZ Car Insurance


Compare all 3 ANZ Car Insurance
CategoryCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Home and Contents, Income, Landlord and LifeHome and Contents, Income, Landlord and LifeHome and Contents, Income, Landlord and Life
Coverage TypeThird Party Property DamageThird Party, Fire and TheftComprehensive
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess Optional ExtraZero Excess Included
Choice of RepairerAllowedAllowedAllowed
After Accident Care
Hire Car after an Incident

Up to $75 per day for 14 days for Not At Fault accidents only

Up to $75 per day for 14 days for incidences of theft only

Up to $75 per day for 14 days

Emergency Transport & AccommodationNot IncludedNot IncludedIf more than 150km from home, then transport home or one night accommodation.
Towing Costs Not IncludedAvailable if you're making a claim for an uninsured motorist.Included
Hire Car after a No Fault Accident

Not Included

Included up to $75 a day for 14 days

Included up to $75 a day for 14 days

Essential / Emergency RepairsNot IncludedNot IncludedIncluded up to $500
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Included

Up to $75 per day for 14 days

Up to $75 per day for 14 days

Lock and Key ReplacementNot IncludedIncluded up to $1,000Included up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedIncluded up to $1,000
Child Safety Seats and PramsNot IncludedNot IncludedReplacements costs included
New-for-old Car Replacement

Not Included

Not Included

Earlier of 2 years or 30,000km

Personal Property CoverNot IncludedNot IncludedIncluded up to $500
Uninsured Motorist Benefit Included up to $5,000Included up to $5,000Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedNot IncludedIncluded
FireNot IncludedIncludedIncluded
CollisionNot IncludedNot IncludedIncluded
Natural EventsNot IncludedNot IncludedIncluded
Theft or Attempted TheftNot IncludedIncludedIncluded
Compare all 3 ANZ Car Insurance
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