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ANZ Car Insurance
Comprehensive, Third Party Property Damage, Fire and Theft, Third Party Property Damage (See All)Found them full of lies and useless for country Victoria 20 years with them rating 1 and no help at all we will be looking elsewhere for a better customer service
- Customer Service
- Incentivised Review No
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My car was stolen in march, i waited 6 months for any outcome to happen and they where still taking out my comprehensive insurance even though i didnt have the car anymore and still to this day after i got rejected. Within the 6 months of waiting my partner and i to provide bank details, telephone records ect... we couldn't provide the telephone records as it was invading other peoples privacy as they wanted text messages and everything and we got a letter to provide to them to say we couldnt give that information. They turned around and said t...
Read morehey couldnt continue on with the claim without obtaining that information. Every time we called them they would put us on hold and transferred us over to 5 different people to see the outcome of my claim. They had not contacted me once and talked me through the process or asked me questions. I was fed up with it and called them up and told them i would be contacting a lawyer if i do not get an outcome soon they said i was priority. I still waited a week to hear back from them. For them to call me and tell me that its been rejected the reason being my partner stole it. Mind you i was in Brisbane the car was parked at my mums house.- Value for Money
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- 47 reviews
- 49 likes
We have several insurance policies with ANZ Insurance, with QBE being the underwriters.
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* On January 28th I lodged a claim for third party damage to our car, for which we supplied all the details and the people who caused the damage.
* Initially, they said I had no claim. I, having read the fine print, was 100% convinced that I had a valid claim and insisted they process it. They even argued with me about the definition of the word accident and asked me what dictionary I got my definition from.
* In the ensuing days, I spoke with many people,...
- Value for Money
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- 3 reviews
- 1 like
This was my life's biggest mistake when I insured my 2 cars with ANZ. My car was stolen in the morning, I called the police first then I called ANZ insurance after long long long wait finally I connected customer services which is in Philippines Manila somewhere staff was unpleasant to deal with. Eventually for updates I needed - i had to calls 5 times in just a couple of minutes - I shouldn't need to make 5 phone calls in the hope of getting to find someone knowledgeable & helpful.
Finally, when I spoke to the staff who was handling my claim ...
- Incentivised Review No
- Insurance TypeThird Party, Fire and Theft
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- 9 reviews
- 7 likes
Beware - they direct debit your credit card to renew your policy without warning
Received a renewal notice and despite having no claims, my premium went up from $1400 to $1800. I shopped around and got a better deal. Nowhere on the renewal notice does it state that they will direct debit my Visa card 'automatically'. Now I have to ring them and remove the credit card authorisation of funds I had earmarked for other purposes, having already paid for a premium with another insurer. Very inconvenient and dodgy, and I'm not even going to start on the unjustified premium increase.
- Incentivised Review No
- Insurance TypeComprehensive
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- 2 reviews
I've had accident but not my fault and done claim tru anz, they took the car quickly and was sitting for 2-3 weeks in the panel shop.The car had engine and gear box light ON after the accident, and panel shop decided that the car is total lost but the assessor didn't won't to sign for total lost because passats are famous for failing gearbox's.
They blame me that I was driving the car with the gearbox like that for months. I've sent them report from vw with diagnostic that the car was in working condition 12 months before the accident but they ...
- Value for Money
- Customer Service
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- 4 reviews
- 1 like
Third year with ANZ car insurance. Lady Pensioner: Haven't had a claim ever. Surprised that my insurance increased an extra $160.19 for the coming year. Value went down excess went up. Hardly use the car. less that 5000 ks a year. Always garaged no one else drives the car. Don't know what their service is like as I have never had to use it. You would think they would value a customer like me. So what is a girl to do go to another insurer that values their customers. Oh and I will search the reviews
- Insurance claim madeNo
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- 2 reviews
- 1 like
I had an accident 21st October. They took 2 weeks to decide to write the car off (2nd November they called to advise) and I did not receive a letter of 13th November.offer (market value). When the assessor called he reported the value of my mag wheels to be the same as the original cars so no additional value was factored. I have them listed as an additional $1900 value and have paid an additional premium to do so. Obviously I rejected their offer (made over 3 weeks after my accident and was advised to expect a while for them to do paperwork an...
Read mored organised should I accept before i would receive payment). I was then told I had to wait another 15 working days for them to review the "complaint". Absolutely disgusting having to wait this long - was way too long before value even provided!! Other insurance companies significantly quicker. Now looking to lodge a complaint with the ombudsman. I would NEVER recommend!!!- Insurance claim madeYes
I had an accident with someone 3 weeks ago. That person has anz insurance. He gave me claim number. Every thing done from my side. I spoke to guy from customer care. He told me that anz company was waiting untill another car will be assessed. If another person is not assessed his car untill next two month then i have to wait for 2 month. I have to take taxi or borrow car from my friend and they are not ready to pay taxi rent.
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Details
ANZ Third Party Property Damage Car InsuranceNo reviews yet | |||
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Category | Car Insurance | Car Insurance | Car Insurance |
Other Insurance Types Offered | Home and Contents, Income, Landlord and Life | Home and Contents, Income, Landlord and Life | Home and Contents, Income, Landlord and Life |
Coverage Type | Third Party Property Damage | Third Party, Fire and Theft | Comprehensive |
Underwriter | QBE | QBE | QBE |
Reduced or Zero Excess Windscreen Cover | Zero Excess Optional Extra | Zero Excess Optional Extra | Zero Excess Included |
Choice of Repairer | Allowed | Allowed | Allowed |
After Accident Care | |||
Hire Car after an Incident | Up to $75 per day for 14 days for Not At Fault accidents only | Up to $75 per day for 14 days for incidences of theft only | Up to $75 per day for 14 days |
Emergency Transport & Accommodation | Not Included | Not Included | If more than 150km from home, then transport home or one night accommodation. |
Towing Costs | Not Included | Available if you're making a claim for an uninsured motorist. | Included |
Hire Car after a No Fault Accident | Not Included | Included up to $75 a day for 14 days | Included up to $75 a day for 14 days |
Essential / Emergency Repairs | Not Included | Not Included | Included up to $500 |
Benefits | |||
Pay As You Drive / Fixed Kilometre Discount | Not Offered | Not Offered | Not Offered |
Hire Car after Theft | Not Included | Up to $75 per day for 14 days | Up to $75 per day for 14 days |
Lock and Key Replacement | Not Included | Included up to $1,000 | Included up to $1,000 |
Transit Cover | Not Included | Not Included | Not Included |
Trailer & Caravan Cover | Not Included | Not Included | Included up to $1,000 |
Child Safety Seats and Prams | Not Included | Not Included | Replacements costs included |
New-for-old Car Replacement | Not Included | Not Included | Earlier of 2 years or 30,000km |
Personal Property Cover | Not Included | Not Included | Included up to $500 |
Uninsured Motorist Benefit | Included up to $5,000 | Included up to $5,000 | Not Applicable |
Accidental Loss or Damage | |||
Malicious Damage / Vandalism | Not Included | Not Included | Included |
Fire | Not Included | Included | Included |
Collision | Not Included | Not Included | Included |
Natural Events | Not Included | Not Included | Included |
Theft or Attempted Theft | Not Included | Included | Included |
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