Don't accept NO if your insurer initially declines your claim.
We have several insurance policies with ANZ Insurance, with QBE being the underwriters.
* On January 28th I lodged a claim for third party damage to our car, for which we supplied all the details and the people who caused the damage.
* Initially, they said I had no claim. I, having read the fine print, was 100% convinced that I had a valid claim and insisted they process it. They even argued with me about the definition of the word accident and asked me what dictionary I got my definition from.
* In the ensuing days, I spoke with many people,...
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